Sam Gerbrandt | Page 3

Had a great experience! The staff were all very friendly, personable and helpful, made the experience of getting a new car easy and stress free! The staff were all very friendly, personable and helpful, made the experience of getting a new car easy and stress free! More

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Awesome staff and customer service, took their time with me and explained everything to me. Really genuine nice people, easy process & im very happy with my purchase. me and explained everything to me. Really genuine nice people, easy process & im very happy with my purchase. More

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Teri was absolutely amazing! ! Very knowledgeable, personable and not pushy! Would totally recommend her if you’re looking for a car! The manager and Micheal in finance made it a ! Very knowledgeable, personable and not pushy! Would totally recommend her if you’re looking for a car! The manager and Micheal in finance made it a dream team! I will be back again! Their customer service is awesome! More

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Sam is organized and listens well to the customer. He never makes you feel small. I highly recommend getting Parts off this guy and GP VW. never makes you feel small. I highly recommend getting Parts off this guy and GP VW. More

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Shawn is a pleasure to work with. Helped get me into the exact vehicle I wanted. Finance was quick and painless. Parts jumped in and sorted out winter wheels and tires. Overall good experience! exact vehicle I wanted. Finance was quick and painless. Parts jumped in and sorted out winter wheels and tires. Overall good experience! More

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The dealership was nice and clean, everyone was friendly. Only reason I didn’t give it full stars is because I think my trade in amount could have been a little better on their end. That had nothing to do wi Only reason I didn’t give it full stars is because I think my trade in amount could have been a little better on their end. That had nothing to do with Paige though so she gets a full star review from me! More

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Helped me in a way that exceeded my expectations. I am TOTALLY impressed with their service and the surpassing way they helped me. I was on vacation, on the road, when my Passat started acting up i I am TOTALLY impressed with their service and the surpassing way they helped me. I was on vacation, on the road, when my Passat started acting up in Dawson Creek. The car need an emissions part which if it failed would ruin my engine. I'm on vacation. Help!!! Since I was passing through Grande Prairie on the way to Jasper I thought I would get the part there and have it installed while I wait. GP Volkswagen did not have the part, a Mass Airflow Sensor (MAF). Sam, the partsman, said the nearest one was in Toronto and the next in Spokane. I could wait for one to be shipped. It was the long weekend coming up so I would get it Tuesday and lose four plus days. Sam phoned around and found one (only one) in Edmonton at NAPA which I said I would detour and go and get that day. Sam made arrangements for NAPA to hold it for me so no one else would get it. Sam also made an appointment at a VW dealership in Edmonton for the next day so the MAF could be installed. GP VW did not get any money out of me but they treated me like I was their best customer. I am SUPER grateful and TOTALLY impressed with their service. I even gave Sam a tip. He saved my vacation, I only lost a day instead of five. Thanks heaps. Danny Nasar from Victoria, BC. More

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Great dealership I love my VW and the dealer here in GP is top notch. I stopped in because my power source (cigarette lighter) wasn't working but to my surprise there I love my VW and the dealer here in GP is top notch. I stopped in because my power source (cigarette lighter) wasn't working but to my surprise there is no description of the fuses. Are you kidding me! All was not lost as the parts guy came out to my car, found the broken fuse and replaced it no charge. I love my VW dealership! More

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Excellent Experience I was attracted to the visit by the sales offer on VW Jetta. It all worked like magic and I came home with a new beautiful "White Horses". The teamw I was attracted to the visit by the sales offer on VW Jetta. It all worked like magic and I came home with a new beautiful "White Horses". The teamwork of the staff was clear and professional. I am recommending this dealership for certain. Every person is competent professional and the customer satisfaction is in focus. Well Done! More

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Nothing but the best Service Always!!!!!! Rick sold me my tiguan, and I had the best experience! Very professional and prompt service. This is my second Tiguan from GP VW! For this sale, I al Rick sold me my tiguan, and I had the best experience! Very professional and prompt service. This is my second Tiguan from GP VW! For this sale, I also dealt with Darcy and Chris and they were very thourough with everything and went over and above. I have always dealt with Shea mainly, but also Sam and Emmerson from the parts and service and I will never bring my vehicle anywhere else. As a business professional that has been in the sales and service industry for 15 years, I expect a certain level of service and Grande Prairie Volkswagen has yet to dissapoint! Keep up the fantastic work guys!!!! More

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