Romeo Nissan | Page 28

An upsetting defect handled in a most satisfactory manner One year after purchasing my 3rd Lexus RX (used 2015 RX350), the multi-function display failed at 92K KM and exactly on the last day of the 4 year wa One year after purchasing my 3rd Lexus RX (used 2015 RX350), the multi-function display failed at 92K KM and exactly on the last day of the 4 year warranty period. This is a very, very expensive repair. Meeting with the service manager Adam McCallum, he agreed to look into what he could do to address the issue and cost. A week later, Romeo Nissan, my service advisor contacted me to inform me they had arranged to have this unit replacement at a much reduced cost. I have been a client of Lexus of London for 16 years and have always felt as if I was a special client. I am also delighted at the professionalism of their staff. My experience with this latest issue is confirmation of that impression. More

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Excellent, friendly service Natalie Marsh was extremely knowledgeable of all the vehicles. She was very professional and a pleasure to deal with. She made my experience a very go Natalie Marsh was extremely knowledgeable of all the vehicles. She was very professional and a pleasure to deal with. She made my experience a very good one. I will refer Natalie to all my friends and family. More

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Excellent service Everyone at Lexus of London exceeds expectation in customer service every day. The most friendly helpful people I've ever come to know. They're number Everyone at Lexus of London exceeds expectation in customer service every day. The most friendly helpful people I've ever come to know. They're number one goal is to ensure that we leave happy and feeling we are in good hands. I love going there. My RX350 ALWAYS looks like brand new after they detail it. I've never been happier with a brand or staff. 😊😊😊 More

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Gold Standard In Customer Care This dealership have consistently maintained their excellent standards when it comes to customer care. The service staff are very helpful, take time This dealership have consistently maintained their excellent standards when it comes to customer care. The service staff are very helpful, take time to answer all the queries and the are very responsive to any concerns or issues. More

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The team at Lexus of London. Great experience every time I visit the dealership. Having worked in the sales and customer service industry for over 30 years, I can truly admire the Great experience every time I visit the dealership. Having worked in the sales and customer service industry for over 30 years, I can truly admire their customer focused approach. They welcome you by name, they are proactive communicators ensuring there are no surprises. These best practices are why I will continue to return for all my vehicle needs! More

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Overall service I have been dealing here for the past 10 or more years and have always had a good service experience. Friendly, helpful staff who explain in detail wh I have been dealing here for the past 10 or more years and have always had a good service experience. Friendly, helpful staff who explain in detail what and why certain items should be replaced or service completed. Service & Sales Staff are always courteous and call me by name. More

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Great service at a fair price I am driving my third 450h. Even though I do not drive enough km annually to jusrify the cost of a Lexus hybrid, I keep returning due to the positive I am driving my third 450h. Even though I do not drive enough km annually to jusrify the cost of a Lexus hybrid, I keep returning due to the positive attitude and friendly service I receive from Allan, Adam and Romeo. Perhaps they should each receive a sales commission. SnA More

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Great Attention As always, the service at Lexus of London is beyond expectation. It's always a pleasure. The staff are always welcoming and the attention to detail As always, the service at Lexus of London is beyond expectation. It's always a pleasure. The staff are always welcoming and the attention to detail is simply amazing. I love that you have a loaner when you say that you have a loaner! Keep up the amazing work! More

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Great service! Both Karen and Romeo oversaw the most recent service of our Lexus ES. Great service as usual: professional, timely, personable and efficient. Th Both Karen and Romeo oversaw the most recent service of our Lexus ES. Great service as usual: professional, timely, personable and efficient. Thank you! Barry Parker More

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Excellent service! Highly recommended Just back from getting service at Lexus of London and the service continues to be 5 star no matter how busy they are. Was in for winter tire and rim c Just back from getting service at Lexus of London and the service continues to be 5 star no matter how busy they are. Was in for winter tire and rim changeover to summers and fall out paint clean up. The 2017 RC now looks like new again. Thanks for your ongoing commitment to the exceptional customer experience! More

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