Robert Rose

From the moment I stepped in the door, til I drove away in my new Volkswagen, I found that all staff at the dealership were respectful and attentive. in my new Volkswagen, I found that all staff at the dealership were respectful and attentive. More

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Philip (sales) - absolutely incredible salesman. Very responsive, respectful and knowledgeable. He was always quick to return emails/calls and tried *as hard as he could* to ensure we were completel Very responsive, respectful and knowledgeable. He was always quick to return emails/calls and tried *as hard as he could* to ensure we were completely satisfied with our experience. Philip is the reason there was even a positive position to the review. Rob (finance) was such a great person to work with, so quick and efficient. He went above and beyond and was the other half that made our experience anything positive. Things to note: ▪︎ We purchased a 2019 Tiguan. Paid for additional accessories (hood deflector and four window defectors). ▪︎ We live about 1.5 hours one way from the dealership and ONLY came specifically to them from recommendations of a close friend. Unfortunately, there was a series of negative impacts SPECIFICALLY with parts and service that made our experience so much shorter then amazing: • Upon purchase, we waiting 2 weeks before the vehicle was safetied and "cleaned', ready to go. I understand backup in the industry but both our sales associate and finance manager agreed the timeline was out of the normal (due to a staffing member being away) and in the end unacceptable. • Upon arriving for pickup, the one window deflector fell out as the window was opened pulling out to head home. • Approximately halfway home the tire pressure lights came up. Though inital frustration, it appeared that (after stopping to ensure the tires were all fine) in the system we had to find the tire pressure screen and "set" them after being asked to confirm pressure in each. That is fine, no issues since, knock on wood. • I should have looked over the interior thoroughly before leaving the dealership, my reasoning was not was that it was a late pickup (before closing) and with a horrible work schedule I needed to get home for bed etc. First thing in the morning (Thursday), I did a look over before work and immediately seen an OBSCENE amount of literal garbage- including false finger nails, clothing tags, straw wrappers etc in all four doors. The one rear door appeared to have dried candy or something in the door, the back row once moved had wrapper garbage too even. The "detailing" that was guaranteed (let's be clear it's also paid for in an admin fee!) was not even touched. I immediately sent photos and my absolutely frustration to Philip explaining that hardship. • Only 2/4 window deflector were installed when we arrived to pickup. Apparently the other two were overlooked and would be in "in a few days" where we had to return to have them installed. Lovely. Philip was so quick to contact me and express his shared sorrow for the situation. He had me schedule a day and time to return the vehicle where the service department would 1) clean the interior and 2) install/fix the window deflectors that were missing and fell out. My 1.5 hour one-way drive to London. My fuel in not only the vehicle to return BUT also a second vehicle to ensure we had something to do while they had the Tiguan.... all at my cost and my time... and yet I still walked away without a smile today. Upon return to pickup again- we noticed the one window reflector that was in when we dropped it off was out, but now none of the other three were installed. The parts or sales manager (sorry I can't recall who) had mentioned those specific window deflectors were not the best so instead they took the one that was left on out and wrote me a cheque for the refund of them: $140. Fine. That basically filled both vehicles back up from the wasted day! Yay. - myself, husband and Philip then proceeded to look over the interior and GUESS WHAT?! Every area that I specifically sent photos of and showed in person that was still filthy with garbage... was still there. Walking around and pointing out "that's still there and that's still there" made me so absolutely miserable. He walked away with a handful of garbage. I walked away googling an interior detailer. I tried too many times for a change of heart. More

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All staff, sales, management and automotive shop were knowledgeable, helpful and efficient. Tom, Mel and Rob made the experience enjoyable. knowledgeable, helpful and efficient. Tom, Mel and Rob made the experience enjoyable. More

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All the staff I dealt with were very nice and helpful, made it very easy to get into my dream car made it very easy to get into my dream car More

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all persons are good , and explain everything very well , and good supportive staff . tom and robert also very helpfull and good supportive staff . tom and robert also very helpfull More

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Tom at delmar motors is amazing to work with. He explains and helps with everything, as well as the staff. Great dealership to do business with. He explains and helps with everything, as well as the staff. Great dealership to do business with. More

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Great Service and knowledge of the cars they handle. Great selling skills and attention to details. Great selling skills and attention to details. More

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Tom was professional, knowledgeable, and genuinely helpful. He made the entire buying process smooth and stress-free when purchasing my first car. Thank you Tom! helpful. He made the entire buying process smooth and stress-free when purchasing my first car. Thank you Tom! More

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Tom was great. Overall had a great experience. Very professional team and very helpful. Shariq :) Overall had a great experience. Very professional team and very helpful. Shariq :) More

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Overall had a great experience, got a vehicle I loved from really great people. Recommend from really great people. Recommend More

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