Paul Hrynew

Service department does not know what they are doing. Had a Mechanical Fitness Assessment inspection completed as per AMVIC requirement. Argued with the department that road testing the vehicle was not r Had a Mechanical Fitness Assessment inspection completed as per AMVIC requirement. Argued with the department that road testing the vehicle was not required. they threatened to back out of the deal and demanded a road test. Had no choice but to comply. Reached out to AMVIC and confirmed a road test is not required. This dealership does what they want, not whats required. Be prepared to be screwed over even when you call them out about being wrong. More

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Greg is a professional service rep. I suggest giving him a raise, so you don’t lose him. Always willing to help, I give him a 10 star. I suggest giving him a raise, so you don’t lose him. Always willing to help, I give him a 10 star. More

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Great staff. Great location in SherwoodPark. Full service dealership. New cars. Used cars. Parts department. Service department with GM trained technicians. Great location in SherwoodPark. Full service dealership. New cars. Used cars. Parts department. Service department with GM trained technicians. It's the place for your GM vehicle 👍 More

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Had car battery installed in July and it died it was replaced under warranty. They took the battery out, tested it and found it they have failed. Was very helpful with this situation. replaced under warranty. They took the battery out, tested it and found it they have failed. Was very helpful with this situation. More

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My last two services were terrible. Waited 4 hours for vehicle to be ready after they called and said it was ready and two weeks ago the shuttle diver didn’t pick me up. Service boss ca Waited 4 hours for vehicle to be ready after they called and said it was ready and two weeks ago the shuttle diver didn’t pick me up. Service boss called the next day and gave lip service and was super rude. I would never go to this place again, except I have a VIP package thru them More

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Company was fine to buy from. Happy to have out of town customers. Shortly after we booked a service and booked an early appointment to ensure it was done. Left home at 5 a Happy to have out of town customers. Shortly after we booked a service and booked an early appointment to ensure it was done. Left home at 5 am to be there for 10. 2pm my husband went to check and the truck was still in the parking lot. He asked and they said "I don't care where the xxxx you are from, you are not a priority". Very unprofessional. Husband reacted and may have said a few not so nice things himself. Fast forward to December. We booked service and warranty check for the ceramic coating. Again, another trip from out of town to be told their washbay was down (-40) so they weren't able to do the work. That was fine and we went home again. I re-booked this appointment for June 2. My husband dropped it off, no issues. They asked him to get me to call Shawna. I did and had to leave a message. Never heard back from her. Not much later the service manager, Paul, calls my husband and say to come back and get the truck because they will not be working on it due to what happened at the initial appointment where he reacted to disrespect. There was a note on our file apparently. I called Paul back and could barely ask him anything as he kept cutting me off. I wanted to know if there was this note on our file, why was none of this mentioned when we had the truck there in December. Why was I able to book this appointment? I didn't get the answers on the phone call, so I followed up with an email. He didn't respond, so I forwarded it to the General Manager, Phil. After that, Paul called again and kept repeating the same things, still not answering my questions. Never heard back from Phil. We went to pick up the truck. I asked to speak with Paul, again hoping to get answers about why we weren't told about this note in December and why I could book this appointment. Still no answer. He told us to go to one of the other 75 dealers. We will and I suggest you do as well. More

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Cami the service advisor kept me in the loop. ..she is Awssome! The vehicle was looked after, and the price was very competitive! The Service Manager greeted me, to make sure I was happy with t ..she is Awssome! The vehicle was looked after, and the price was very competitive! The Service Manager greeted me, to make sure I was happy with the service. Now that's personalized service! Good Work Sherwood Buick GMC! More

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Excellent service. Very friendly and accommodating to my schedule and requirements. Very positive and professional. Robin told me when my vehicle would be ready and it Very friendly and accommodating to my schedule and requirements. Very positive and professional. Robin told me when my vehicle would be ready and it was right on time. More

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The service department did a fantastic job servicing and fixing my non-GM car. I will be a repeat customer of Paul and his team…thank you. fixing my non-GM car. I will be a repeat customer of Paul and his team…thank you. More

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Great service. Happy with response timing and greeting. Great staff and delivery of return of my vehicle after the tire change Happy with response timing and greeting. Great staff and delivery of return of my vehicle after the tire change More

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