Paul Hrynew | Page 2

Sherwood Park Buick GMC provided, not only the worst dealership experience of my life, but probably the worst customer service experience I’ve ever had. I’m the kind of guy that takes good care of his dealership experience of my life, but probably the worst customer service experience I’ve ever had. I’m the kind of guy that takes good care of his vehicle. I take pride in ownership and meticulously look after my truck… after all, these are MAJOR investments these days. When I take my vehicle to a dealer for service, I expect my vehicle to be treated in a similar manner and for that dealer to take responsibility for my vehicle while in their care. April 21, 2022 my 2022 Sierra 3500 AT4 went in for a defective part repair to Sherwood GMC. After service was completed, my truck was carelessly parked by a dealer employee in a laneway (not even a parking stall) in front of the service bay obstructing part of the roadway. When my vehicle was struck by a reversing delivery van, not employed by the dealer, my issues began. My service advisor, Robin Lenney called me to let me know what had happened, but not to worry, the driver of the van was courteous enough to leave a note. My response was sympathetic to the dealer. If a note was left, they wouldn’t have to pay for the repairs to my vehicle out of pocket for the damages incurred while in their custody. Great. Apparently, my understanding about how these types of scenarios are handled, at least by this dealership, was very wrong. Robin basically laughed in my face. He was immediately confrontational and condescending and explained to me in a tone that was anything but cooperative (putting it lightly) that this was 100% my problem… anything they do to help is out of charity. He used the example “it’s like if your vehicle was hit in the Safeway parking lot” even though I wasn’t the one who improperly parked the truck, nor were the keys even my possession when the vehicle was damaged. The dealership refused to take ANY responsibility for what had happened and seemingly took pleasure in antagonizing me over the phone in any way that they could. I talked to Paul Hrynew, the service manager, and he was equally as antagonizing as Robin Lenney. They perpetuated an attitude of “we don’t care at all” in everything they said. The customer service provided was admittedly infuriating, appalling, and totally unacceptable and I would encourage any dealer principle that cares about customer retention to compel both of these individuals to seek employment in a different field, not related to customer service. To make a long story short, I’m in the progress of repairing my vehicle elsewhere, and will hopefully be compensated by the driver of the delivery van. The onus has been placed on me and Sherwood GMC made it clear they want no involvement. I will not be back for service, and I will CERTAINLY not be purchasing a new vehicle from Sherwood GMC in the future. More

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Extremely disappointing experience with the Service department. One of the worst I have ever experienced. This is not my style however it needs to be said. A New 3500 Denali HD with 12k km’s was in thi department. One of the worst I have ever experienced. This is not my style however it needs to be said. A New 3500 Denali HD with 12k km’s was in this shop for over 4 weeks. DEF tank was defected. Things happen I get it. How it was handled from the start was the issue. No follow up progress update until I chased people down for one. An update once per week would have done it. Service Manager’s response to the problem was to call 1-800 GMC. Not their issue. Even if true that’s not what you say to a customer without a new truck for 4 weeks. Arranged to pick up the vehicle after 4 weeks and it was a filthy mess dirt baked on after sitting outside for a few weeks. Couldn’t even bother to give it a wash. In fact I was told the day before they would have it washed and ready to go. Apparently they wash 30-40 vehicles a day. This was not a couple days or even a week. It was a month. This is NOT customer service and not what I would expect from a self proclaimed dealership . I still haven’t heard from this particular Service advisor to offer an apology for not following through with her plan. And I was also greeted with a $120 bill when I picked p the truck. More

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Kris at Sherwood Customs is the best guy to deal with for any of your custom needs. Service department is by far the best in the business! any of your custom needs. Service department is by far the best in the business! More

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