Mickaela Ward | Page 6

The staff were friendly and very accommodating. Sent me a text asking if I needed a ride to pick up my car after it was serviced. Great service! Sent me a text asking if I needed a ride to pick up my car after it was serviced. Great service! More

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Fantastic service department. They found issues that the GM dealer had missed. They were able to get the required parts and have them installed promptly. We are extremely happy wi They found issues that the GM dealer had missed. They were able to get the required parts and have them installed promptly. We are extremely happy with GP VW. Keep up the great work !! More

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I went to Volkswagen with a problem and they did everything they could to help me solve it. NavPreet was amazing to work with and was very knowledgeable about the VW product. The rest of the Volkswa everything they could to help me solve it. NavPreet was amazing to work with and was very knowledgeable about the VW product. The rest of the Volkswagen Grande Prairie team was great to deal with. I’m so happy to be back in a new VW. More

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GP has been amazing from sales to service. They have helped me out so much the last month. They stuck behind me when another dealership was not good. My sales lady Navprete has been terrific t They have helped me out so much the last month. They stuck behind me when another dealership was not good. My sales lady Navprete has been terrific to deal with . Thank you! More

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First time service for my new second hand jaguar, both parties learned about parts and costs, parties learned about parts and costs, More

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The dealership took care of all my concerns. The service you experience at the dealership is great. The service you experience at the dealership is great. More

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The service department has worked very hard at trying to fix my 2024 Atlas. The staff are very friendly and very knowledgable about the problems with my atlas and trying to get it fixed by Volkswagen. It is fix my 2024 Atlas. The staff are very friendly and very knowledgable about the problems with my atlas and trying to get it fixed by Volkswagen. It is unfortunate that this dealership gets the brunt of the fault that was caused by Volkswagen and their inability to fix my brand new Atlas after a year and a half of driving a defective car. More

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Did a good job on the Beetle after a bit of delay due to parts availability. Staff were always polite and helpful. parts availability. Staff were always polite and helpful. More

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I have been dealing with GP VW since Dec. 2015 when I bought a 2015 new Touareg. My most recent visit to this dealership continues with exemplary service I and my vehicle received. Touareg 2015 when I bought a 2015 new Touareg. My most recent visit to this dealership continues with exemplary service I and my vehicle received. Touareg had starter and ignition issues, not surprising given 125 thousand km. My vehicle wad originally scheduled for one day but ended up being slightly over two days. After chatting with service rep, it was clear that the folks working on Touareg wanted to make sure that the work was done right in a cost effective way. More

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My vehicle was in December 2 to have the top half of my engine replaced. First I was told it was be a 2-3 day thing. Then it turned into a 10 day thing. I received a copy of the invoice they were submittin engine replaced. First I was told it was be a 2-3 day thing. Then it turned into a 10 day thing. I received a copy of the invoice they were submitting to warranty and I did not list an oil change.i reached out to confirm it was completed. It took almost 2 weeks of me constantly having to follow up to be told the service foreman told them they do it on every vehicle that needs that part replaced. They would get me the something saying an oil change has been completed. I have followed up weekly and keep getting told they will get me the invoice. At this point I am convinced that no oil change has been completed, because if it had been they would have an invoice to send to warranty. I am 100% not happy with the service I have received since purchasing my first broken volkswagen. Can someone please get this sorted ASAP as I am tired of following up and the service department not doing there job. More

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