Melissa Pucci
Melissa Pucci at Alberta Honda

Melissa Pucci | Page 5

Service Manager

Alberta Honda

9525 127 Ave
Edmonton, AB T5P 4B3

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4.6
64 Reviews
4.6

64 Reviews

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64 Reviews of Melissa Pucci

November 11, 2024

Dealership Rating
Employee Rating

I have a lifetime free oil change and my accord was due for brake service which i said i will do it next time and advisor said they will charge me for the oil change if I did not let them do the brake serv More

by enricoregencia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 13, 2025

Alberta Honda responded

Thank you for sharing your feedback. At Alberta Honda, customer experience is our top priority, and we’re concerned to hear about your experience. We strive to provide transparent and respectful service at all times. If you’d like to discuss this further, please reach out to our Service Manager at 780.474.8595. Your input is important to us as we work to address concerns and improve.

November 11, 2024

Dealership Rating
Employee Rating

They do it on time and staff are very friendly I always choose this one whenever I have a problem with my car. I also recommend it to my friend and family. More

by rickpaular
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 13, 2025

Alberta Honda responded

Thank you, Rick, for your kind words and recommendation! We’re thrilled to hear that our friendly team consistently delivers timely service. Your trust means a lot, and we look forward to assisting you again!

October 29, 2024

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Employee Rating

Very professional and quick. I like the way she explains everything and tell me everything thank you More

by Ismailhassan478
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 13, 2025

Alberta Honda responded

Thank you for your kind words! We’re glad to hear you appreciated the professionalism and clear communication during your visit. We look forward to assisting you again!

October 29, 2024

Dealership Rating
Employee Rating

Glen is best service manager ever Knows his customers and has a happy and qualified staff More

by Wheats.jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 13, 2025

Alberta Honda responded

Thank you for your feedback! We're thrilled to hear that Glen and his team provided such outstanding service. Your kind words mean a lot, and we look forward to serving you again!

October 04, 2024

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Excellent customer service. Friendly employees. They explains everything in detail. Very clean and organized service area. More

by Ayan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 14, 2025

Alberta Honda responded

Hi Ayan, Thank you so much for your kind words! Our team is thrilled to hear that our service, thorough explanations, and clean facility met your expectations. We appreciate you choosing Alberta Honda and look forward to welcoming you back whenever you need us again. Thank you for your support!

September 04, 2024

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Employee Rating

I brought my 2017 Honda Pilot in without an appointment and they took it in on Friday August 30th. It was to be done on Saturday but being a holiday weekend I didn't get it tll the following Tuesday. On th More

by sylviakern1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachelle,Rebecca

Jan 14, 2025

Alberta Honda responded

Hi sylviakern1, Thank you for sharing your feedback with us! We’re sorry for any communication issues you experienced but are pleased to hear that we could complete your injector work under warranty. We appreciate your patience over the holiday weekend and value your input on how we can improve. Thank you for choosing Alberta Honda — we look forward to serving you again!

August 26, 2024

Dealership Rating
Employee Rating

Good dealer network and service. My car has been meticulously maintained by Alberta Honda exclusively. I have had other service dealers try and get them to try their dealershi More

by paulwalker.ca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 14, 2025

Alberta Honda responded

Hi paulwalker.ca, Thank you for taking the time to share your feedback! We’re thrilled to hear that you’ve chosen Alberta Honda as your exclusive service center and appreciate your continued loyalty. Our team works hard to provide excellent service at every visit, and we’re glad it shows. We truly value your support and look forward to helping you with all your Honda needs in the future!

August 20, 2024

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This is an amazing dealership and I would recommend them to anyone and at anytime! More

by Jeseniaholness
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard Yao, Adam Lakusta , Jasper Downer

Jan 14, 2025

Alberta Honda responded

Thank you, Jeseniaholness, for your amazing recommendation! We’re thrilled to know you had such a positive experience with us. Your support means the world, and we look forward to assisting you or anyone you recommend in the future!

August 14, 2024

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Employee Rating

Rachelle was very nice and helpful, she did a pretty nice job when i ask about evething i need to know More

by Jm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 14, 2025

Alberta Honda responded

Thank you, Jm, for sharing your experience! We’re glad to hear that Rachelle was so helpful and addressed all your questions. It’s great to know she made a positive impression. We appreciate your kind words and look forward to serving you again!

August 10, 2024

Dealership Rating
Employee Rating

Oil change services was ok until charged $180 for air n cabin filter replaced. Annoyed More

by Jefriwong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 14, 2025

Alberta Honda responded

Jefriwong, thank you for sharing your feedback. At Alberta Honda, we strive for transparency in pricing and to ensure all service details are clearly communicated, we’re sorry to hear you were annoyed with the charges for your air and cabin filter replacements. . We’d appreciate the opportunity to discuss your concerns further—please contact our Service Manager at 780.474.8595. Thank you for letting us know.

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