Melissa Pucci

Took the Pilot in for a regular service. Was completed promptly and I was notified and on my way. Ladies at the service counter were helpful and pleasant as always. Thanks again. Was completed promptly and I was notified and on my way. Ladies at the service counter were helpful and pleasant as always. Thanks again. More

Report | Print

Best drive in service … very quick and efficient. Thank you Alberta Honda . . I’ll definitely be back Thank you Alberta Honda . . I’ll definitely be back More

Report | Print

Is very nice discuss good clean car good price and good take care for car take care for car More

Report | Print

The customer service was good and I got my vehicle back on time. Easy to deal with and understand customer’s concerns. on time. Easy to deal with and understand customer’s concerns. More

Report | Print

Disappointed in aggressive upselling and unnecessary service recommendations I brought my 2021 Honda Civic (84k km) to Alberta Honda for Maintenance Minder 3 (Transmission) and a brake flush. While t service recommendations I brought my 2021 Honda Civic (84k km) to Alberta Honda for Maintenance Minder 3 (Transmission) and a brake flush. While the actual work performed was fine, I am extremely disappointed in the service department's attempts to push over $1,300 in unnecessary work. They tried to sell me a "Major Emission Flush" ($315) and a "Coolant Flush" ($300)—neither of which is in the Honda maintenance schedule for this mileage. Most concerning is that they are now pushing for a $700 "tune-up" (Spark Plugs), despite the Honda manual clearly stating spark plugs are not due until 160,000 km. I feel like they were trying to take advantage of me by suggesting services the car simply does not need yet. If you come here, do your research first and stick strictly to the Honda Maintenance Minder codes, or you will end up paying for things your car doesn't need. I won't be returning for future service. More

Report | Print

my vehicle is fixed in a timely manner and informed me the the things need to be done in the future. the the things need to be done in the future. More

Report | Print

Decent service. Accommodating. One area that cam be adjusted is the turn around time to service a vehicle. As soon as the vehicle us done the customer should be info Accommodating. One area that cam be adjusted is the turn around time to service a vehicle. As soon as the vehicle us done the customer should be informed and not have to wait until after 5pm to come agent their car. At that point, there is no one in the service department so if there is an issue or concern it cannot be dealt with right away and customer has to come back at another day. More

Report | Print

Waited to post, as I got a second opinion. On Dec 24th there was extreme cold and snow. After driving for 10min I turned on my defroster and the windshield cracked. Took my car in and the ad On Dec 24th there was extreme cold and snow. After driving for 10min I turned on my defroster and the windshield cracked. Took my car in and the advisor (Tina Afonso) told me they would do a water test to see if it was a rock chip. When picking up my car, the test was not done , Tina just decided there was a rock chip. My car was already parked outside . I asked her to show me, she disregarded me and said she checked under the wiper and it’s a rock chip. Funny, there is no rock chip and 2024 HRVs have had recalls for windshields. Took it into a small shop in St.Albert, no rock chip. I’m sure the Honda advisors are highly skilled mechanics :) More

Report | Print

I have been dealing at this dealership for many years. Have always had excellent service. Everyone is helpful and friendly. Danielle, Allegra and Adrian are outstanding employees. Tim was an excellent Have always had excellent service. Everyone is helpful and friendly. Danielle, Allegra and Adrian are outstanding employees. Tim was an excellent salesperson and willingly answered all my questions. I just hope I didn’t buy a “lemon” like I did with my last Honda Pilot. More

Report | Print

Great work, very friendly, done on time. Washed car and got ride quickly. Thank you Washed car and got ride quickly. Thank you More

Report | Print