Meaghan Hallett | Page 2

Think twice before servicing your vehicle at Wheaton Honda Since fall is around the corner, I booked in a “Peace of mind service” at Wheaton Honda last week. My peace of mind service with Wheaton Honda turned Since fall is around the corner, I booked in a “Peace of mind service” at Wheaton Honda last week. My peace of mind service with Wheaton Honda turned into a nightmare. I booked in for a multi point inspection with oil, filter change, and was able to get an appointment conveniently. I drove my car to the dealership early morning and Meaghan was my service advisor upon arrival. She took the needed information and asked me if I can leave the vehicle for a full day to which I agreed. I was even able to get a courtesy ride back to my house thanks to the shuttle service. Around two PM, I got a call from Meaghan informing me that there were a few observations which I need to get rectified. I picked up a few of the important ones and asked her to hold on to the rest for now. She also informed me that the technician has observed some unusual noise/ sounds from under the hood. She further asked me if I would like that diagnosed further, to which I gave permission. Roughly, around three PM I got a call back from Meaghan informing me that the technicians have been able to diagnose the noise issue and that my vehicle needs a new power steering pump and fluid flush. She further told me that the vehicle is ready for pickup and I can come over and pick it up. I told her that when I come to pick up my vehicle we could discuss more and go over the recommendations. A shuttle came to pick me up and I reached the dealership around four PM. I went to the service desk looking for Meaghan but I was informed by Aman that she had left for the day. I was told to pay for my services at the cashier desk and collect my keys from there. After collecting the keys and paying I needed someone to explain the recommendations. Aman quickly went over the recommendations and since the dealership was closing, I walked out. This is where everything went horribly wrong for me thanks to the amazing level of employee negligence at the dealership. I drove my car of the lot to head home and might have driven it 15 minutes to the most, I was taking a left turn when my vehicle shut down on me and smoke started to come out of the engine compartment and I thought my vehicle is on fire. I parked my car on the side street and was devastated to be in this situation. I could see fluid leaks and smoke coming out from the hood. It was a cold snowy day and I sat stranded trying to figure what to do next. I called Wheaton Honda and since it was closing, they wanted it towed and brought in so they can look into it the next day. Since I had no choice, I called some garages in the vicinity who could look into my vehicle and upon finding one; I requested a tow truck to tow my car there. Upon investigation and diagnosis, the service advisor informed me that the power steering reservoir cap was missing. Due to which the fluids had spilled all over in the engine compartment. This further caused the power steering fluid to deteriorate drastically causing the pump to cease. This simple error on part of the technician not only caused me grief and financial suffering but I was without a vehicle for few days affecting my day-to-day activities. The auto shop had to replace the reservoir cap, shampoo engine, change steering belt, change pump and fluids that could be delayed if Wheaton Honda did their job right. I did call Meagan to inform of what had happened and how the negligence had caused me great distress mentally and financially. She told me that I should have brought it to Wheaton rather than some place else, she further said that power steering pump was one of the recommendations so it was bound to happen. I politely differed from her view and informed her if that power steering fluid reservoir cap was put properly, I would not be on the suffering end. I spent a few hundred dollars at Wheaton and thousands at the other shop since someone did not do their job right. My family has been coming to this dealership (Millwood’s Honda) since decades but we never had seen such levels of neglect and apathy. I hope that others take note and think twice before taking it to Wheaton Honda. More

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Terrible customer service This morning I had an appointment at Wheaton Honda at 07:45. I arrived and spoke with a service representative at 07:41. I had called to book an appoi This morning I had an appointment at Wheaton Honda at 07:45. I arrived and spoke with a service representative at 07:41. I had called to book an appointment for a clunking noise I heard coming from what I thought was the rear of the vehicle as well as an oil change. As I told the service representative I had to work at 14:00 that day I would need to have my vehicle back no later than noon. I had also asked that no work be performed on my vehicle before she phoned me. At 11:00AM I still had no heard from the service department and seeing as it had been 3 hours I phoned them. The service department stated that my vehicle had not been looked at yet and I said I need my vehicle by noon to go to work. She said it would be ready in time. I said if you have not even checked what the noise was or completed the oil change how would it be completed in an hour? I said I wanted to pick it up now and I would take the vehicle elsewhere and she said it would be “ready” by noon as per what I told them. She then phoned me at noon to say that they did not hear any noise but that the mechanic suggested I have the maintenance B-1 package completed as my breaks were in good working order but should be maintenance. I asked how long this would take and she said she could have it ready by 13:30. I again explained that I needed my vehicle by noon as I do not work Monday to Friday and cannot sit around and wait for a vehicle all day when my appointment was at 07:45 AM. I said I would get the work required done elsewhere and wanted me vehicle right away. When paying I asked to speak to the manager of the service department (Mr. Yead, I believe) and explained to him what happened. He stated that when you make an appointment that is only an appointment to speak to the service representative not to have the vehicle looked at. I asked why it would take 3 hours to have it looked at when I said I needed it by noon and he said he did not know. What did they do with my vehicle for 3 hours? If they had looked at the vehicle at the scheduled time the B-1 maintenance package could have been performed in a timely manner and I would not have to go to another dealership to have it done. The manager stated that if I am in a time crunch in the future I should give them a shorter period of time to get the work done. I gave them 4 hours and during hour 3 they still had not done anything? To me this does not make any sense at all. He said instead of giving 4 hours give them 2 hours. The manager also told me that if I were to wait at the dealership my work would get done faster. I’m sorry but I do not have all morning to sit around a dealership to wait for my car to get done. I do not believe other people do either. The manager also offered for me to leave my car and use a loaner for the remainder of the day but at this point I did not have enough time to wait for that and make it to work on time as I spoke with the manager at approximately 12:20. Again, sorry I do not work a Monday to Friday job, I work shift work and cannot sit around and wait all day. When you make an appointment you expect your vehicle to be looked at in a timely manner and not 3 hours after the scheduled time of the arrival at the dealership. I would like to be contacted as soon as possible by someone who can assist me with this as I believe the customer service is terrible, as well as the manager’s ideas of how to beat the system (his words, not mine), and that I should not have to pay for a service that did not occur. I had my brakes “inspected” yet they still could not fix them because they took too long to even look at the vehicle. As I go to the Wheaton Honda webpage to file this complaint it says “Book a service Appointment”. When you book an appointment you expect service within a reasonable time frame. More

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Failure to take responsibility/ Milking for more $$$$$ It all started with an oil change for my Honda CRV on June 1st, 2016. They had a sign behind the service desk for synthetic oil change for $59, and I It all started with an oil change for my Honda CRV on June 1st, 2016. They had a sign behind the service desk for synthetic oil change for $59, and I opted for that. While waiting, I was told that there was a nail on my right rear tire, would fix it for $45.00. Taking their word for it I said OK. Minutes after I was approached again, with another 'problem', my serpentine belt has crack, and suggested a replacement ($170.00). Again I said OK. I was told that there was a recall to replace the airbag inflator and they would take care of it. So, the $59 synthetic oil change became $333.70, including an $89.00 charge for the oil change, $30 more than they advertised. On the way home I noticed that the SRS light with the airbag sign was on. I went back to the service. The guy shouted back at me saying that it has nothing to do with their airbag replacement. I said the red rs light was not flashing before they allegedly replaced it. No,,NO. it has nothing to do with it he repeated. Well I want to fix it, I don't want to drive around with the sign flashing. I was told to make another appointment the next day which I did. When I went there to reset the srs code, I was told that there would be a scanning fee of $49.99. Again I said the SRS light came on only after their trying to replace it the day before. But the demand for the scanning fee persisted, and I agreed, hoping they would reset the codes. I was waiting when I was called in to pay the invoice. While paying, I asked the service rep, Meaghan (Kennedy), if the light was fixed. She said no, and thinks the problem lies with the seat belt buckle tensioner, for which I had to make another appointment and pay for the labor cost $140.00 (?) per hour + parts. She also said that if I did not fix it, the airbag won't deploy during a collision. Great News indeed!. Now my life is in their hands!! I thought this was really getting out of hands, and left the dealership thoroughly disappointed. After consulting with Honda Canada and with my lawyers, I wrote to Karen Germscheid, Business development manager at Wheaton Honda on 22 June, 2016 with the problems I encountered at their dealership. Two weeks later on July 5th, she responded to tell me that the sudden appearance of the SRS light, right after changing my airbags was "very coincidental" She also stated that they should have "never charged me a diagnostic fee to discover why there was a definite failed component as we received the vehicle with no codes and should have returned to you in the same condition" . She also admitted that Wheaton Honda had handled this situation rather poorly. However she stressed that I would have to pay for the labor minus the diagnostic fee they already charged me. I pointed out that it was their responsibility to reset the codes which might take 3 minutes to do it instead of dragging me down with numerous appointments day after day. These things happened 6 months ago. It was over a months ago, I made my last appeal to them to fix the problem of resetting the codes, and again received NO response. Based on my above experience, I have now grave doubts about the nail in my tire ($45.00+ tax), the defective serpentine belt ($169.00+ tax) and the $30 extra for the oil change package. I have been a regular customer with Wheaton Honda since 2012 and enjoyed their service until June 2016 when I experienced bad service, rudeness and excess greed as if they are working on a commission and bonus at the cost of milking their customers aggressively and ignoring the basic service. I have not given up my fight to restore justice yet. (This is just the beginning). I have been driving around my SUV over 6 months now fearing sudden death in the event of a collision as I was told that the airbag won't deploy. I have advised my next of kin also the decision made by Wheaton Honda in this regard, a sudden death due to the utter negligence of Wheaton Honda allowing a simple remedy escalating to a homicide for a few more dollars? More

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Efficient and timely Since I bought my CR-V several years ago, this is the only place that I get it serviced because the staff knows what they doing. I trust their traini Since I bought my CR-V several years ago, this is the only place that I get it serviced because the staff knows what they doing. I trust their training and they are upfront with me with every service, not trying to sell me a service that I do not need nor requested. They get the job done fast and provide a lot of courtesy service too, like courtesy shuttles or vehicles if my car is kept over night. The shuttle guys are great and friendly. The waiting area is neat and comfortable with coffee and donuts provided to waiting customers. They added a loyalty rewards program which helped me save some $$. The service manager, Yeap, knows his business and runs a great shop. It's the best place in town to get a Honda and servicing. A bit pricey for some services, but you get what you pay for. More

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Service B1 for my Civic EX The service is awesome. No problem at all to have a loaner during my inspection. I have 3 differents Honda and I never have better service than Wheato The service is awesome. No problem at all to have a loaner during my inspection. I have 3 differents Honda and I never have better service than Wheaton Honda, and they wash your car for free with that, if you have service. Thanks Honda. More

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My Impressions Wheaton Honda has knowledgeable people who are customer focused in all departments. This makes for a friendly atmosphere. They are very attentive to Wheaton Honda has knowledgeable people who are customer focused in all departments. This makes for a friendly atmosphere. They are very attentive to customer requests for information, explabations and quotes.+ More

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Awesome!! First of all let me say that I think it was very decent of Honda to extend warranty on paint cracking and problems with trunk. I was treated very pro First of all let me say that I think it was very decent of Honda to extend warranty on paint cracking and problems with trunk. I was treated very professionally as well as the people I dealt with were extremely friendly and accommodating. Set a date, got the loaner, got car back in a few days. The car was painted perfectly and they even cleaned out the inside and did a beautiful job. This is my third Honda and have dealt with Wheaton Honda for a number of years already and find the overall performance of service excellent. Greg S. More

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"Express" Lane Waited for well over an hour to get winter tires off via "express" lane. Though it's an awfully subjective term, typically people see "express" as mea Waited for well over an hour to get winter tires off via "express" lane. Though it's an awfully subjective term, typically people see "express" as meaning well UNDER an hour. Else....why not make an appointment when I can plan on being there longer. If this is how you operate your express line, a courtesy might be to let your costumers know that before they drive to Honda and waste their whole morning. Only positive thing was the Tim's coffee we got down the street after we left. Poor service, poor experience, poor in general. More

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The WORST Service EVER!! I've been bringing my 2011 Civic to Wheaton Honda for service ever since I bought it 2 years ago-- I will NEVER go back again, EVER!!! I had a sqweel I've been bringing my 2011 Civic to Wheaton Honda for service ever since I bought it 2 years ago-- I will NEVER go back again, EVER!!! I had a sqweeling sound coming from my engine which I told them I thought might be the belt. Meaghan, the Service Advisor advised me that the sound sounded like the brakes, not the engine and that if there was another sound then we were dealing with 2 seperate issues. After the mechanic looked at the car Meagan advised that both my front and back brakes needed replaced, and that they didn't hear any sound other than the breaks, but that they checked the belt and it was in good condition. 2 days later I took my car to Tire Warehouse (on 99thSt) and within minutes they told me that the sound wasn't just my brakes. It turns our it was a belt tension pulley that needed replaced. I DO NOT understand how a HONDA mechanic can look at a HONDA and not see the issue (even though I directed them to the right area), yet a private mechanic diagnosed the issue within minutes! When I asked Meaghan she advised that they didn't look at the belt tensioner, they just checked the belt itself. ALSO, turns out that ONLY my front brakes needed repleced while my back brakes were in good condition (Meaghan told me I needed all 4 replaced!). Meaghan was NOT pleasent to deal with and kept treating me like I had no idea what I was talking about/was dumb. I was NOT impressed by her attitude from start to finish. This is VERY typical of the service I've recieved to date at Wheaton Honda. AVOID IT AT ALL COSTS. I will never return, even for FREE service. More

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Misdiagnosed an oil leak Poor experience. Misdiagnosed a simple oil leak and was going to charge for unnecessary work. Correct diagnosis and work at half the price done elsewh Poor experience. Misdiagnosed a simple oil leak and was going to charge for unnecessary work. Correct diagnosis and work at half the price done elsewhere. More

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