Mark Peters | Page 19

As soon as I walked into the dealership, I immediately felt very welcome and everyone was extremely friendly. Alex was by far the best salesperson I have ever dealt with - kind, friendly, and very open a felt very welcome and everyone was extremely friendly. Alex was by far the best salesperson I have ever dealt with - kind, friendly, and very open and transparent with every aspect of the purchase. He has an incredible amount of enthusiasm and an obvious passion for what he does! Alex, Atilla, Jason & Mark - you make a great team! A big thank-you to you all! I love my new Toyota!!! More

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Vira helped a lot to find out better vehicle with better price. She did not push for the purchase and we apriciate it. We spent almost three days with her to select the vehicle. Mark explained how to ope price. She did not push for the purchase and we apriciate it. We spent almost three days with her to select the vehicle. Mark explained how to operate most of the new parts of the vehicle. He did a really good job on explaining. More

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This is the 3rd vehicle we have purchased through Kim McMurdo . We have always found him to be friendly, courteous and professional. Gives great customer service and is able to answer any questions tha McMurdo . We have always found him to be friendly, courteous and professional. Gives great customer service and is able to answer any questions that we may have about a certain product. We look forward to dealing with him again in the future! More

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All people we dealt with were helpful, and friendly. It took a while for us to decide a lot of the details about our intended purchase, and each person we spoke with, or sat with was patient and didn't try took a while for us to decide a lot of the details about our intended purchase, and each person we spoke with, or sat with was patient and didn't try to "overly" encourage us to a way that was to their benefit. A good amount of "sales" push for certain items, but nothing seemed pressured on us and we felt free to truly make our own decisions. More

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It was time for a new car and decided my new car purchase was going to be an SUV.   Having driven, inspected, and researched SUV after SUV, dealership after dealership including Acura, Chevrolet, Honda, was going to be an SUV.   Having driven, inspected, and researched SUV after SUV, dealership after dealership including Acura, Chevrolet, Honda, Hyundai and Ford, I fell in love with the 2013 Toyota Rav4 and liked the professionalism and attitude I experienced at Charlesglen Toyota Scion.      And so comfortable in my research, convinced that Toyota is a well respected auto maker producing dependable reliable auto mobiles, I purchased a new 2013 Rav4 from Charlesglen Toyota Scion.   It was love it at first sight.    But wait.   The check engine light was on!  Not the new car experience I was expecting.  I was feeling very disappointed. My father, a Toyota aficionado himself, had always warned me not to buy the new model of any car. “They haven't worked out the bugs yet” he would say. Not to worry, I was assured by the service team that first evening, we will fix the problem. The team at Charlesglen made a point of ensuring that I was always taken care of throughout the process. I did need to return several times so the mechanics could investigate and work on the problem. At each visit I was greeted by caring and knowledgeable individuals. I was provided with a rental vehicle on a number of occasions when the RAV needed to stay at the dealership for a few days. Charlesglen Toyota Scion worked tirelessly to fix the problem of my brand new Rav4.   Parts were exchanged, replaced, taken out, put back in; even the gas tank was removed and replaced.   A solution at last was found to replace the entire wiring harness in my brand new Rav4.     I Love my new new Rav4 again.  “Satisfisfaction guaranteed” from Charlesglen Toyota Scion?   I think so!     Footnote:  My new new Rav4 runs very smooth, is very reliable and has really good fuel economy.   More

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We had an outstanding sales experience at Charlesglen Toyota. Our salesman Harris was very informative and showed us all of the features of the car we bought, including new safety innovations. Jason in f Toyota. Our salesman Harris was very informative and showed us all of the features of the car we bought, including new safety innovations. Jason in finance was friendly and made our experience a positive one. When we picked up our new Rav Mark spent a great deal of time going over the car with us so that we felt comfortable with all of its features, and he was friendly and knowledgeable as well. Overall a great experience! More

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Amazing customer service and willing to work within the customers price range. During long wait periods Lorne was offering coffee and water. Mark Peters took the time to go through the owners manual, A customers price range. During long wait periods Lorne was offering coffee and water. Mark Peters took the time to go through the owners manual, Autorewards benefits, took the time to walk myself through the features added to my car. He also walked me through what was under the hood! This is my third car and first brand new purchase and I will return to them for all future purchases. I have never felt so good leaving a dealership! More

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