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7 Reviews of Mac Shen
May 28, 2025
Misleading Practices at BMW Markham – Beware of All Services Provided I had a deeply frustrating experience with BMW Markham involving a fraudulent contract and deceptive service tactics that forced u Services Provided I had a deeply frustrating experience with BMW Markham involving a fraudulent contract and deceptive service tactics that forced unnecessary costs. Contract Issues: ✔ Misrepresented terms and lack of clear documentation, leaving me with a contract that did not align with prior agreements. Refused providing a formal contract upon multiple requests. ✔ Corporate refused to provide proper resolution, despite clear inconsistencies flagged in their own records. Tire Replacement Concerns: ✔ A nail-in-tire incident led to a forced replacement, with the service manager later admitting liability after investigation. ✔ After replacing one new tire, the service advisor recorded that the front tires had 4mm tread and then recommended replacing the remaining three tires in conjunction with the new replacement—proving the dealership acknowledged the significant tread discrepancy and imbalance risk. ✔ Despite their own staff’s findings, corporate dismissed the concerns and failed to provide a fair resolution. Consumer Warning: If you’re considering purchasing or servicing your vehicle at BMW Markham, pay close attention to contract details and service recommendations More
by Kate
Other Employees Tagged: Nathan Kwong
May 23, 2025
Always was treated well with respect in showroom and service. Pleasant people to deal with and will definitely consider my next vehicle from there . service. Pleasant people to deal with and will definitely consider my next vehicle from there . More
by Pcbes
Other Employees Tagged: Andrew Mak
May 17, 2024
Absolutely amazing Experience with Jack and manager. They were really patience gave me best advice and a amazing deal on my 2023 330ix absolutely live the car. Thanks guys will come back to jack for ano They were really patience gave me best advice and a amazing deal on my 2023 330ix absolutely live the car. Thanks guys will come back to jack for another bmw Thanks fahad More
by ftousif.ft
Other Employees Tagged: Jack Yue
May 13, 2024
What’s wrong with this xxxx dealership? Every time I book my vehicle in for service, I get a call /text from someone in sales trying to sell me a new car! STOP! I already bring my vehicle t Every time I book my vehicle in for service, I get a call /text from someone in sales trying to sell me a new car! STOP! I already bring my vehicle there, I know you also sell cars, I’ll contact you when I need a new car! More
by Bigvee-TO
April 10, 2023
Very good . Super good.I like the service .take less than 2 hours .all done .Thank you Super good.I like the service .take less than 2 hours .all done .Thank you More
by June
Other Employees Tagged: Shelly Clarke, Andrew Mak, Kennard Chan, Antonio Leung, Bobby. Chan, Social Media
August 13, 2021
The sales representative was very nice and courteous.He The sales representative was very nice and courteous. He processed the sale and trade very smoothly. I have had a positive experience with this deale The sales representative was very nice and courteous. He processed the sale and trade very smoothly. I have had a positive experience with this dealer and find them professional More
by Dholland
Other Employees Tagged: Pirout Mohammadi, Andrew Mak
