MJ Rizkalla

I recently had a routine full-service appointment for my 2018 Highlander at Toyota Town, South of London, ON, where I've been consistently taking my vehicle since I first purchased it. From day one, all the 2018 Highlander at Toyota Town, South of London, ON, where I've been consistently taking my vehicle since I first purchased it. From day one, all the maintenance and servicing of my Highlander have been done here, and I’ve always been impressed with the professionalism and care provided. My service advisor, MJ Rizkalla, has been instrumental in making every experience smooth and stress-free. He’s a man of integrity and reliability, always taking the time to explain the necessary work and the entire process without pressuring me into unnecessary repairs. I truly appreciate how transparent he is, and I always feel confident that my car is in good hands. Toyota Town has earned my trust as a reliable dealership that I can count on for honest advice and high-quality service. It’s not just my Highlander that gets serviced here—our entire household is loyal to Toyota. Both my wife and kids drive Toyotas as well, and I bring all of our vehicles here for regular maintenance. We also purchased our RAV4 from this dealership, and the experience was equally positive. More

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Great outstanding quality of service. Thank you MJ Rizkalla for your professionalism getting my car’s service done in a timely manner. I highly recommend dealing with Toyota Town. Thank you MJ Rizkalla for your professionalism getting my car’s service done in a timely manner. I highly recommend dealing with Toyota Town. More

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Thank you for your help I really appreciate. Good stuff and good service. You were helpful. Good stuff and good service. You were helpful. More

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LaToya is amazing. 😊 She is professional, patient, and very courteous. She listens to your concerns and treats you with respect. She follows through on everything 😊 She is professional, patient, and very courteous. She listens to your concerns and treats you with respect. She follows through on everything and never misses a beat. She always remembers the 10% discount which is greatly appreciated!!! I've been with Toyota-Town for over 20 years and have had some bad experiences with two service advisors in particular. Fortunately only the two in 20 years but I must say, I would follow LaToya to any dealership should she choose to move on. Keep doing what you're doing LaToya! And THANK YOU SO VERY MUCH!!! PS: Let me know if you do ever decide to move on! 😊 More

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Jason is extremely rude and condescending. ☹☹☹ He ignores your calls and emails and when you are there for service he is always in such a hurry that you can't trust what he does. He makes ☹☹☹ He ignores your calls and emails and when you are there for service he is always in such a hurry that you can't trust what he does. He makes you feel like your concerns are ridiculous and dismisses you and the concern. He was my service advisor (thankfully only) twice and I tried to talk to him about a problem that he kept on ignoring regardless of how many times I brought it up. I ended up requesting another advisor who found the problem that Jason so blatantly ignored. Perhaps he doesn't like dealing with females when it comes to vehicles, I don't know. I'm just happy he's no longer my advisor. Toyota and the service department/technicians, however, are great! More

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Mr Mj Rikzalla is a Approachable advisor. he deal professionally & give best advice how to deal with the issues & the place good ambiance. he deal professionally & give best advice how to deal with the issues & the place good ambiance. More

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I have dealt with MJ for years. He AWAYS gives excellent service and August 19/20 was no exception. Explains everything clearly ( even if it is going to be costly), gives good estim He AWAYS gives excellent service and August 19/20 was no exception. Explains everything clearly ( even if it is going to be costly), gives good estimates, and clear time guidelines. Too bad More

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I called in with a flat tire and was taken a few hours after my call. The tire could not be repaired and none was in stock, so they put on my compact spare tire and sent me home for the weekend. MJ called after my call. The tire could not be repaired and none was in stock, so they put on my compact spare tire and sent me home for the weekend. MJ called me first thing Monday morning and arranged for me to come in within the hour. Exceptional service by MJ who also arranged for warranty coverage. More

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I always trust Toyota Town with my Toyota, and my recent service visit was no exception. MJ Rizkalla was, as usual, very helpful, informative, friendly, and accurate. My car was ready on time as promised, a service visit was no exception. MJ Rizkalla was, as usual, very helpful, informative, friendly, and accurate. My car was ready on time as promised, and the price matched the initial estimate. Thank you, Toyota Town, and a special thanks to MJ for the excellent service! More

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Excellent service today. MJ helped me decide on what needed to be done at this time. My car was ready within the time frame quoted. The service cashier Lucas was friendl MJ helped me decide on what needed to be done at this time. My car was ready within the time frame quoted. The service cashier Lucas was friendly and courteous. Thank you very much. More

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