Lonnie Arkokivi | Page 5

Customers Come First! I have dealt with the Sales Team, Service Team for years and would have to highly recommend anyone looking for a new or used vehicle, or fast, efficie I have dealt with the Sales Team, Service Team for years and would have to highly recommend anyone looking for a new or used vehicle, or fast, efficient and professional service, to make the effort to go to Leduc Chrysler. They make any vehicle purchase feel easy and effortless, always considerate to my needs. Never a fickler for my vehicle needs or repairs, I have full confidence in, and have never been let down by the Service Manager, Lonnie and his remarkable team in the Service Department. I will gladly bypass many other dealerships to specifically go and have my vehicle serviced there, they simply do it right, do it well, are fair and understanding of getting me booked in and on my way. Just a great group of people doing a fantastic job, day in, day out. Keep up the great work. More

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Great service. Great staff! I've been coming here for 10+ years. I travel from Sask just get my vehicles serviced here. The service and staff are great! I wouldn't even consider I've been coming here for 10+ years. I travel from Sask just get my vehicles serviced here. The service and staff are great! I wouldn't even consider another place to take my vehicles More

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Impressed with the whole team I had a wonderful experience purchasing a vehicle from Leduc Chrysler. Every person I dealt with was very helpful, friendly and eager to ensure I had I had a wonderful experience purchasing a vehicle from Leduc Chrysler. Every person I dealt with was very helpful, friendly and eager to ensure I had a positive experience. I'm very happy with the vehicle and would definitely make this dealership my first stop in the future. More

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Positive After test driving several vehicles at different dealerships we found what we were looking for at Leduc Chrysler. The process began with Lonnie Arto After test driving several vehicles at different dealerships we found what we were looking for at Leduc Chrysler. The process began with Lonnie Artokivi introducing us to Cory McMullen . Cory listened to what our criteria involved and the wheels were set in motion. When the decision on what vehicle we wanted was made then the financial part of it had to fit the criteria also., that's when Natalia Sotnikovs came into play. Natalia and Dean McGill worked diligently on matching our affordability. Natalia went over all the information needed to finalize the sale. Then when the time came to pick up our new Jeep Compass we had Christina Randell go over all the features. We had an experienced person in each step from test driving and then eventually purchasing . Seamlessly and efficiently.! Raymond and Anna -Marie More

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Over the top! I had an intermittent problem with my jeep that was very difficult to diagnose. I took it into their service department and they painstakingly checke I had an intermittent problem with my jeep that was very difficult to diagnose. I took it into their service department and they painstakingly checked it until they pinpointed the problem. I don't think there is another dealership on the face of the planet that would have put that much effort into finding the problem. I have always found this dealership to be top notch. I would recommend them for all of your automotive needs. I would like to acknowledge Lonny, the service manager and Shawna, service advisor. I would list more people there but I can't remember all of their names. If you're looking for a vehicle, do yourself a favor and visit Leduc Chrysler!! More

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Brought my car in for some Warranty work. Phoned SRT and let them know I was bringing in my Hellcat for some warranty work, It was simple and Lonny kept me informed on what they were doing. Phoned SRT and let them know I was bringing in my Hellcat for some warranty work, It was simple and Lonny kept me informed on what they were doing. They even parked my car inside while I was away at work, that gave me peace of mind about how my vehicle was treated. Would recommend anyone with a SRT to bring it in or for that matter any FCA product to them. More

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Excellent Dealer Hi I was very impressed with this dealership from the minute I walked trough the door. I bought a new truck and everyone was top notice all the wa Hi I was very impressed with this dealership from the minute I walked trough the door. I bought a new truck and everyone was top notice all the way. Christina Randell was amazing going over all the details of the truck and said I can call anytime if I have questions. More

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Great Dealership from the top on down! Leduc Chrysler has never let me down, I just recently purchased my 4th vehicle from them. Every time I have received great service, pricing and produ Leduc Chrysler has never let me down, I just recently purchased my 4th vehicle from them. Every time I have received great service, pricing and product knowledge. Richard has assembled a top team that I would not hesitate to recommend to anyone looking for their next vehicle. They have probably the best service department not only for Chrysler, but for any brand! They make getting a new vehicle fun and enjoyable, the way it should be!. Check them out, you won't be disappointed. More

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Employee backs into my vehicle, dealership denies it. You hear horror stories about what happens to your vehicle when you drop it off for repairs, or in my case it was an airbag safety recall. I took my 2 You hear horror stories about what happens to your vehicle when you drop it off for repairs, or in my case it was an airbag safety recall. I took my 2012 Challenger RT to Leduc Chrysler to have this recall looked after. As I was getting the paperwork done at the counter with Chuck the service advisor, there was a loud bang from about 100 ft. away where my Challenger was. Everyone at the counter heard it and looked over. I immediately went over and another service advisor (Shawna) had tried to back a Jeep? out of the service line and had hit my car. There was another employee not 5 ft away and who saw everything , even tried to stop her but was not successful. Shawna was very quick to point out that the tire mounted on the back of the Jeep had absorbed the impact and everything was fine, and left with the Jeep. I called later and asked that their body shop look at my vehicle to make sure there weren't hidden damages. When I returned a couple hours later I asked Chuck to write a note on my invoice saying they had backed into my car in case I had problems later. Here is where things took a dramatic turn. 1) Chuck the service advisor said that my vehicle was NOT HIT and then proceeded to try to put words in my mouth. 2) He said their body shop looked at it and there's no damage.2) The person who was 5 ft away suddenly had amnesia and said it was a "touch" 3) Shawna, the girl who backed into my car, was not around and was never summoned by them. While all this was going on there was an assistant manager who was only 15 ft or so away the whole time who just looked at her computer, pretending she couldn't hear anything. She must have heard because she went to get the service manager when he wouldn't answer the pages when he was called. 4) Chuck said their body shop looked at my car and there's no damage. They therefore wouldn't put anything in writing. 5) The service manager (Lonnie) who I asked to be called, also denied it ever happened, refused at first to write something on my receipt, but eventually this is what he typed “NOTE: VEHCILE MAHE BEEN CONTACTED BY ANOTHER VE HICLE IN THE SERVICEW DRIVE, WAS INSPECTED BY BODY SHOP MANAGER- NO SIGN OF IMPACT-CLIENT WANTED NOTED”. No, that is not my sloppy spelling, that is EXACLTY what and how he wrote it. and took 10 minutes to write that. It probably took one minute to write it and 9 minutes to cleverly turn it in into gibberish. I will take my car to a reputable body shop to get an unbiased opinion, but I can feel a slight buckle on the driver's fender which could be caused by the impact of the bumper pushing against the fender but hopefully I'm just imagining it :) The fact that they backed into my car is disappointing but forgivable (accidents happen, nobody got hurt). What I can't get over is how they all got together and denied it never happened. They must really love their jobs to lie like that. The Old Boys Club is alive and doing well at Leduc Chrysler. I wonder if they ever told the Jeep owner that their vehicle was backed into a car on April 21, 2017? It hit on the far edge of the tire so that would put a lot of impact on the tire carrier. More

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Seriously love my new truck. This is the second truck I've purchased here, I came back because of the service department. They always manage to get me in and fixed up. They recogn This is the second truck I've purchased here, I came back because of the service department. They always manage to get me in and fixed up. They recognize me over the phone and treat me like a friend rather than a customer. Trish listened to what I wanted in a vehicle and put me into that exact truck I wanted, she made sure I had a great understanding about options, accessories and packages before I chose my truck. Most definitely buy from her again. More

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