Liane Asquin | Page 8

Happy with my service Except for the recall, my F150 was repaired in a timely manner. Everything was fixed properly and when I picked up the vehicle they went over all the Except for the recall, my F150 was repaired in a timely manner. Everything was fixed properly and when I picked up the vehicle they went over all the repairs in great detail More

by DSERWA Verified Customer Verified Customer

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Excellent Liane was very friendly and personable. The service was quick and price seemed reasonable. I thought the waiting area was comfortable and clean. Great Liane was very friendly and personable. The service was quick and price seemed reasonable. I thought the waiting area was comfortable and clean. Great first time experience. More

by RMCEWEN Verified Customer Verified Customer

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Replaced clutch under warrenty On a regular check up they found a problem with the clutch. They ordered the part needed and a few days later we set up an appointment. The only min On a regular check up they found a problem with the clutch. They ordered the part needed and a few days later we set up an appointment. The only minor glitch was that the car was not finished the first day but I was able to get possession the next AM. It was worth the wait....the car is running smoother than at any time. Efficient and polite service from reception to payment. More

by SIDNEYSTEVENSON Verified Customer Verified Customer

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Good friendly service My service work was handled in a professional manner. All work that I asked for was done, problems identified with recommended future work set up. My service work was handled in a professional manner. All work that I asked for was done, problems identified with recommended future work set up. More

by rdbeal Verified Customer Verified Customer

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Great work done on vehicle but very poor communication We have dealt with this dealership when it was known as crowfoot ford and service was excellent! Since new owners ( now NorthStar Ford ) it has gone d We have dealt with this dealership when it was known as crowfoot ford and service was excellent! Since new owners ( now NorthStar Ford ) it has gone down hill. Communication and delivery of information is Very poor. We had our vehicle in the shop ( Body and Service) for about a month after a collision. Prior to the Collision we had not had any troubles with our vehicle. While our vehicle was there we never received any updates as to how things were going, we were always the ones to inquire as to the progress. While the vehicle was in the shop, they had called to notify us that they were having issues with the battery. Instead of asking us if we had previously had issues with it or how old the battery was, they just told us that it needed to be replaced and what the cost was. We had replaced our battery about a year and half ago and had bought it from the dealership. I explained this to them and they said they needed the receipt. I explained it was in the glove compartment. We received 3 calls from them stating they could not locate record of receipt after looking with service and parts department. On each occasion specifically said AGAIN that it was in the glove compartment. After the 3rd time they finally listened. We just brought our vehicle back in for servicing and to look at an issue we were having. AGAIN they needed clarification on multiple calls as to what we wanted looked at . Dealing with this dealership is annoying and frustrating as I feel no one listens to what we are saying. The only reason we have been going there is because it is close to our house. We will be looking for another dealership to bring our vehicle More

by steve@atpathletics.com Verified Customer Verified Customer

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Excellent Service Efficient service. Northstar knows what to do and gets it done. The service is professional and courteous. The shuttle drivers are excellent. I would Efficient service. Northstar knows what to do and gets it done. The service is professional and courteous. The shuttle drivers are excellent. I would recommend Northstar Ford. More

by EGROZIC Verified Customer Verified Customer

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Routine Maintenance Checkup Have been enjoying my 2017 Escape and love that I get treated royally by my service bud Liane and the team when i come in for a checkup. Have been enjoying my 2017 Escape and love that I get treated royally by my service bud Liane and the team when i come in for a checkup. More

by bruce20 Verified Customer Verified Customer

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Awesome and brilliant services Truly, I would recommend this team as they are doing the tasks and services in a seamless manner. Hassle free and direct to the point approach. Truly, I would recommend this team as they are doing the tasks and services in a seamless manner. Hassle free and direct to the point approach. More

by GODFERYLICAYAN Verified Customer Verified Customer

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service Liane was professional and friendly, keeping me up to date on where my service and repairs stood and advising me of any options if required Liane was professional and friendly, keeping me up to date on where my service and repairs stood and advising me of any options if required More

by IrisB Verified Customer Verified Customer

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Warranty work completed as expected Liane was great to work with re warranty work and Ford honored the replacement part & labor in a hassle free manner. Technician scheduling was a few h Liane was great to work with re warranty work and Ford honored the replacement part & labor in a hassle free manner. Technician scheduling was a few hours longer than originally planned for and the dealership provided transportation accordingly. More

by RON68 Verified Customer Verified Customer

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