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Liane Asquin
212 Reviews
212 Reviews of Liane Asquin
August 08, 2018
Great Service It was a routine maintenance appointment, and I always have great service. There was a bit of a delay with the the work, but they kept me comfortable. It was a routine maintenance appointment, and I always have great service. There was a bit of a delay with the the work, but they kept me comfortable. More
by REBERFREDRICK
Verified Customer
August 08, 2018
Oil Change Quick, efficient service. I was in and out within an hour. Had a question about the battery condition and it was rechecked and explained to me on th Quick, efficient service. I was in and out within an hour. Had a question about the battery condition and it was rechecked and explained to me on the spot, More
by PAUL
Other Employees Tagged: Fiona Rea, Technician ?Kevin?
August 07, 2018
Great service by Lianne The service techs diagnosed the vehicle problem and indicated the costs of repair. The Truck had aftermarket repair insurance with only a few km left The service techs diagnosed the vehicle problem and indicated the costs of repair. The Truck had aftermarket repair insurance with only a few km left in the program. Liane the service writer contacted them and provided all the information they needed and waited for their response as the engine repair was expensive. She was successful at getting them to cover a large part of the costs. The work was finished and the vehicle returned to me by the end of the week. I was very pleased with Liane’s professional manner in dealing with me and the insurance provider. I think she went beyond the normal in providing a seamless repair experience for me. Thanks for your help. More
by hallettr
August 07, 2018
Dependable , accommodating And friendly. The service department at North Star has always taken care of our family’s Truck and works around my work schedule and keeps me on time. In addition t The service department at North Star has always taken care of our family’s Truck and works around my work schedule and keeps me on time. In addition they take great care of our Ford F-150 keeping it running smoothly on our cross country journeys. They were even kind enough to offer me one of their offices to take a work call I had while my vehicle was being serviced. wouldn’t service my vehicle anywhere else. More
by SANDRA26
Other Employees Tagged: Donna Polak , Derek Mazil, Nicole McGowan, Clayton Rivet
August 06, 2018
did not seem concerned about my issue This was my first time visiting Northstar Ford. I liked the person taking the details on my issue (Lianne). However things went downhill from there. I This was my first time visiting Northstar Ford. I liked the person taking the details on my issue (Lianne). However things went downhill from there. I gave very precise instructions on how to reproduce the issue. Unfortunately, they could not do it. I told them to contact me if they could not reproduce - they did not. They charged me $200+ for doing nothing then recommended a $700 part replacement as the next step. I know enough about cars (or anything being repaired for that matter) that you don't just go and start replacing $700 parts in an attempt to fix a problem before even observing the problem. It seemed they were more interested in taking my money than resolving my problem. More
by RLM
August 06, 2018
Repair of oil leak. .. I was quite upset about the warranty being finished a mere month before the major repair needed, on a low mileage (52000) vehicle, the estimate was I was quite upset about the warranty being finished a mere month before the major repair needed, on a low mileage (52000) vehicle, the estimate was $2200 and the dealership met me half way, that was very good customer service. More
by PATTIB515
Other Employees Tagged: Damian Banick
August 02, 2018
good experience it was a very friendly and good experience even as a customer! haha Liane was very helpful. It was a short and sweet transaction! Thank you it was a very friendly and good experience even as a customer! haha Liane was very helpful. It was a short and sweet transaction! Thank you More
by GREGGPRUDEN
Other Employees Tagged: Cassandra Walker
August 01, 2018
Egregious charges for simple task I was charged almost $300 to replace a front signal light; a year ago I paid $80 at another Ford dealership. Can you say "highway robbery?!" I was charged almost $300 to replace a front signal light; a year ago I paid $80 at another Ford dealership. Can you say "highway robbery?!" More
by lbolt2107
Other Employees Tagged: Brittany Fjellstad , Damian Banick, Alex Chick, Mitch Coppieter, Carmen Dove, Dezeray Doyle, Shanna English, Jack Garland, Michael Gibson
July 28, 2018
Regular service and recall work It was quick to get an appointment (next day) and they were able to get the recall work done at the same time. Dropping off keys after hours was seaml It was quick to get an appointment (next day) and they were able to get the recall work done at the same time. Dropping off keys after hours was seamless. More
by BRADROBERTSON
July 26, 2018
Excellent Service I just got my car serviced at Ford and I am very pleased with their service as they care about customer, friendly people and professional service. D I just got my car serviced at Ford and I am very pleased with their service as they care about customer, friendly people and professional service. Definitely this is going to be my place for my truck. More
by Hong
