Leo Romero

Extremely poor service experience. I went to the dealership for detailing services (Ultimate package). First time, it was not done properly and I took it back and met the Service Manag I went to the dealership for detailing services (Ultimate package). First time, it was not done properly and I took it back and met the Service Manager whom I showed the things were not as expected. He agreed and apologized. I was asked to bring the vehicle back for redoing the detailing. I dropped the vehicle and left it for 6 days to do the jobs nicely. I dropped the vehicle after hour on Sunday evening. No one called until I followed up on Friday to know the status of the job. I talked directly with the Service Manager and he confirmed that the job is done and I can pick-up the vehicle on Saturday morning. I went today to pick up and found the service manager at the service desk and tried to talk to him but he asked me to talk to another person and left. Then I was told to wait outside that someone will be bring the car. Another person brought the car and just left without talking/handing over the car. It was so frustrating that the same issues (dirt, dust inside, stains outside etc.) remained and appeared that nothing was done. When I met the service manager, I requested him to take care of it so that I don't need to bring back again as I live in Oshawa and it costs me every time I bring the car and use uber to return. The services they provided is not even closed to the services promised on their printed brochure/explained during the service booking for the Ultimate Detailing package. I will never visit the dealership again for any services. More

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A personable individual who always provides succinct and accurate information. His customer service skills are excellent. accurate information. His customer service skills are excellent. More

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This dealership get a five star for its service and its sales. We have been going there for over 40 years as a family. I trust them and recommend them to everyone. I trust them with our youngest Toyota dri sales. We have been going there for over 40 years as a family. I trust them and recommend them to everyone. I trust them with our youngest Toyota drivers in our family as they treat them with respect. The sales people are patient and respectful all the while taking care to find a product that suits our needs, no matter how many months it takes. They keep in contact with us and update us when needed but never overstep the boundary of personal space and time. Thank you, we will be back. Sophie Peters More

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Outstanding commitment to quality work at very competitive prices and achieving on-time results. Whitby Toyota continues to be an extremely impressive dealership.......and I have been a customer competitive prices and achieving on-time results. Whitby Toyota continues to be an extremely impressive dealership.......and I have been a customer of theirs since 1994, 30 years ago. The reason for my long-term loyalty is quite simple: Whitby Toyota is by far the best dealership of any brand of vehicle I have ever known. Don't just take my word for it: drop by the dealership yourself! More

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Thank you for your services, very fast and on time thank you so much. Best regards you so much. Best regards More

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i met Leo on my very first visit after purchasing a used Tundra in as is condition. Leo made efforts to assist in making my visit seamless and professional. I will be contacting him soon regarding so used Tundra in as is condition. Leo made efforts to assist in making my visit seamless and professional. I will be contacting him soon regarding some further services required. A great team and atmosphere. More

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Best in the Durham region for customer care and service. Outstanding business and employees. Thanks Outstanding business and employees. Thanks More

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Excellent service! !! Very professional, friendly, efficient and fast. There were a lot of people and I was surprised how fast they serviced my car. Highly recommen !! Very professional, friendly, efficient and fast. There were a lot of people and I was surprised how fast they serviced my car. Highly recommend it!!! More

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Service was perfect. Started and finished on schedule. Very friendly staff. Sure to come back at this dealership. Started and finished on schedule. Very friendly staff. Sure to come back at this dealership. More

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People treat you like a VIP. Always feel great going in for service. Amazing place! Always feel great going in for service. Amazing place! More

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