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Kolbi McLean
108 Reviews
Kolbi has been with Harris Kia since 2011. "I thoroughly enjoy the people that I work with and believe in our Dealership and in the Kia brand." In 2015, She was recognized by Kia Canada as the Silver Medalist in the nationwide service advisor competition. "I am proud of this as well as all of the other awards the hardworking people at this dealership have earned. I have spent my entire life here on Vancouver Island. In my spare time you can usually find me at the arena or ball field cheering on my kids teams."
Read moreDealership Experience
14 yrs, 5 mos
Industry Experience
18 yrs, 3 mos
Languages Spoken
English
108 Reviews of Kolbi McLean
February 27, 2019
Confused Little confused when I was told my rear tires were on wrong, why they didn't switch them, or atleast ask if they could for whichever fee since I waite Little confused when I was told my rear tires were on wrong, why they didn't switch them, or atleast ask if they could for whichever fee since I waited for my car at the dealership I was readily available. More
by Kristin
Other Employees Tagged: Jason Carter, Mike House
February 14, 2019
Excellent Customer Experience We have 'emigrated' from the mainland ( Greater Vancouver) to Vancouver Island in 2015 so transferred service to Harris Kia in Nanaimo. We have been We have 'emigrated' from the mainland ( Greater Vancouver) to Vancouver Island in 2015 so transferred service to Harris Kia in Nanaimo. We have been so impressed by Kolbi and Doug the driver! Kolbi is prompt, knowledgeable, efficient and fast in getting us checked in for our service appointments. The duration of appointments has always been as she has estimated. Doug the driver is personable, has a great sense of humour and is always upbeat. The last few times we have been shuttled to our destination in the Kia Soul electric - Doug is knowledgeable about the vehicle. We are seriously considering another e-Kia when its time to replace our existing Soul. Overall an excellent customer experience! More
by Way2go
Other Employees Tagged: Doug the driver
January 04, 2019
Above and beyond WOW. Took my Sportage in and was only able to try to describe mystery sounds. Nothing found, but the Service Manager described how the sophisticated e WOW. Took my Sportage in and was only able to try to describe mystery sounds. Nothing found, but the Service Manager described how the sophisticated exhaust system worked with a turbocharged engine under load. It made sense to me. Added bonus - the mechanic noticed that the driver side window wasn't moving properly. He removed the door panel and adjusted the mechanism to factory specs. No charges at all, just great customer service. PS: Good coffee and munchies. I recommend Harris KIA in Nanaimo. More
by ninetyninepct
January 03, 2019
Efficient decent service They’ve been very responsible and fast to reply emails. I took my car for the service 1, the appointment had no delay and I got my car back under an h They’ve been very responsible and fast to reply emails. I took my car for the service 1, the appointment had no delay and I got my car back under an hour. More
by Mona
Other Employees Tagged: Jason Carter, Mike House
August 10, 2018
Staff when above and beyond to help me Mike House, Kolbi McLean, Doug the shuttle driver......were all fantastic. Mike and Kolbi have always treated me very well. I never take a shuttle but Mike House, Kolbi McLean, Doug the shuttle driver......were all fantastic. Mike and Kolbi have always treated me very well. I never take a shuttle but Doug made my ride fun. Kudos to your fantastic staff. They all deserve a raise. Exception service again. Thanks Jenny Touchie More
by Jen
Other Employees Tagged: Mike House, Doug the shuttle driver
July 24, 2018
service desk attrndant i was in at the dealer today for a recall fix as well as an issue i was having with my 2018 sedona. the lady on the service desk Kolby was rude and ab i was in at the dealer today for a recall fix as well as an issue i was having with my 2018 sedona. the lady on the service desk Kolby was rude and abrasive and when my vehicle waa finishe she shoved a clipboard in my face and aaid sign i was extremly upset with how i was treated and she totally dismissed me wheni was explaining what was wrong and said " that is what all cars do" wich is untrue she defineltly needs to be sent on a customer service course More
by momof4
May 02, 2018
Do I like KIAs? xxxx yeah! When we went looking for a new car in 2010 we tried several dealers and decided that the KIA Rondo was the best vehicle for a number of reasons the ma When we went looking for a new car in 2010 we tried several dealers and decided that the KIA Rondo was the best vehicle for a number of reasons the main one being the ample headroom when entering and exiting the car. (I have a stiff back) Since then we have had two mre Rondos and now drive a new Sedona. There has never been any trouble with them and the scheduled services are itemized and explained in detail so that you have confidence you are always driving a reliable vehicle. The people at KIA are always ready to help with things like pairing your phone to the car which defeats me. More
by 3rdrondo
Other Employees Tagged: Dave Bare , Ryan Biggs, Jan Cox, Nick Symons
April 07, 2018
Excellent service,great staff The customer service is awesome,the atmosphere is so friendly.its always a great experience.Everyone goes out of there way to look after me.love it The customer service is awesome,the atmosphere is so friendly.its always a great experience.Everyone goes out of there way to look after me.love it More
by Forte
Other Employees Tagged: Mike House, Nick Symons
March 03, 2018
Kolbi McLean Kolbi was fast friendly and efficient ! Oil changed bulbs replaced wash vacuumed and ready in great time! I would recommend to anyone! Great Job Kolbi was fast friendly and efficient ! Oil changed bulbs replaced wash vacuumed and ready in great time! I would recommend to anyone! Great Job to Harris Kia service Department ! More
by Lilly
Other Employees Tagged: Mike House
January 09, 2018
Super service! Thank-you Kolbi for coming to my rescue yesterday without hesitation when Road Side Assistance was too busy dealing with Eastern Canada's winter condi Thank-you Kolbi for coming to my rescue yesterday without hesitation when Road Side Assistance was too busy dealing with Eastern Canada's winter conditions. I know now why we have been coming back to Harris Kia for the past 13 years--you make us feel like family! Bravo!!! More
by robins2
