Kim McMurdo | Page 4

Never thought it would happen!!! I made a point of reading the reviews of all the dealers in Calgary in an attempt to locate a dealer we could be at least reasonably happy with. Of a I made a point of reading the reviews of all the dealers in Calgary in an attempt to locate a dealer we could be at least reasonably happy with. Of all those dealers only Charlesglen Toyota had a rating that was high enough that we thought it would be worth at least taking a look. We walked in the door, spotless - an nice surprise. Looked at a few vehicles and found one we both fell in love with but felt it was too big to fit in the garage. Mike Loritz, Product Advisor, showed and asked if we had any questions. Had lots, he answered them then said " if you have time lets jump in one and see if it fits in your garage". IT FIT!!! Back to the dealership. Kim McMurdo, Sales Manager, was introduced to us then looked at and tested our trade in. Wow, two people working at this dealership who actually loved what they did and were proud to be part of the dealerships team! Kerri Hope, Financial Services Manager, worked out the payment and extras we wanted. Through this entire time never was there any attempt to upsell or coerce us into purchasing anything we did not want. Everything was explained in an easy understandable way. Another person who actually loves their job and where they work! Wow, even phoned to advise she could not be there on the day of possession, but would ensure everything would be done, in place and exactly the way we wanted it. Possession day. :) Arrive at the prescribed time, and were met by Jim McAlorum, Delivery Coordinator. Jim walked us through all the buttons, bells, whistles, then programed the phone in to work seamlessly with the vehicle. No question was insignificant or a bother!!! Everything answered in detail. "Any question, call or come back and I will help you with how everything works". Wow another person who truly loves what he does and is proud of where he works!!!! Lastly, Phil Dao, Sales Specialist - Financial Services Manager, stepped in and made sure everything Kerri Hope had said was carried out. Again no pressure to upsell anything. Answered any questions we had. Again, another person happy to be where he was and showed great professionalism in doing his job!!! If the Service Department is even close to the commitment to excellence, friendly professional approach, attention to the tiniest detail and no upsell as the initial team we have dealt with it would truly deserve the Five Star Rating we are giving them. Never thought it would happen that we would find a dealership where we would buy vehicles from for the rest of our lives. It just may happened!!! Thank you for everything!!! More

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Knowledgable and professional Thanks to Kim, Hala and Mark for making the purchase of my new Tundra smooth. Kim and Hala were focused on getting me exactly what I wanted for my cu Thanks to Kim, Hala and Mark for making the purchase of my new Tundra smooth. Kim and Hala were focused on getting me exactly what I wanted for my customized Tundra. Mark was fantastic on the pickup day, he went through the truck top to bottom to make sure I understood all the things this amazing vehicle has to offer. I would recommend Charlesglen Toyota to others. The custom work on the Tundra's is spectacular!!!!!! More

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New Corolla I took my 2007 Yaris in for service a week ago. Started browsing for a new 2015 Toyota Corolla while I waited for my car. Within a very short time, I I took my 2007 Yaris in for service a week ago. Started browsing for a new 2015 Toyota Corolla while I waited for my car. Within a very short time, I had an appointment to try out a new Corolla..Mike, the Sales representative was great. I purchased a 2015 Toyota Corolla and was treated royally by not only Mike , but also those in Finance and in thw "car delivery" dept.; namely, Tyler Doherty and Jim McAlorum.. I drove away today ( Sept.21/15) in a beautiful new Corolla, knowing that my great experience at Charlesglen Toyota has only started. Great team of professionals at Charlesglen Toyota! More

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Loyal customer I have been a Charlesglen costumer for over 20 years and 4 Toyota vehicles and now 1 scion. The main reason I am still driving a Toyota/Scion is your I have been a Charlesglen costumer for over 20 years and 4 Toyota vehicles and now 1 scion. The main reason I am still driving a Toyota/Scion is your wonderful staff. It is the reason that you have kept my business. More

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Spectacular and Professional on all levels This is my 4th new vehicle from this Dealership . Each and every time from the sales process , through the finance process , to the delivery process This is my 4th new vehicle from this Dealership . Each and every time from the sales process , through the finance process , to the delivery process and the Service Centre is everything you would expect from a Professional , Courteous and Honorable Dealership . More

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Fantastic sales team Came in to down size from my truck. From the sales team to the finance department to the pick up of our new car all of the employees of Charlesglen we Came in to down size from my truck. From the sales team to the finance department to the pick up of our new car all of the employees of Charlesglen were top notch and made this a very smooth process. More

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Overall good The only negative was the length of time spent waiting for the finance dept to sign off so that we could leave with our new car. A 45min. wait in the The only negative was the length of time spent waiting for the finance dept to sign off so that we could leave with our new car. A 45min. wait in the Finance Dept, on a cash deal, with several offices with no clients is not acceptable. More

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Wow! These guys are amazing. Our experience at Charlesglen Toyota has exceeded all expectations. No longer does buying a car need to feel like a sleezy transaction. We were trea Our experience at Charlesglen Toyota has exceeded all expectations. No longer does buying a car need to feel like a sleezy transaction. We were treated with respect from first contact through vehicle delivery. The sales team was open and honest, with nothing hidden. They didn't employ any of the high pressure sales tactics like so many dealers do. It actually felt like we were working together to get the best deal possible. Finance department was on the ball with the same level of service. Jim did an amazing job walking us through the vehicles features and getting us all set up during vehicle delivery. He was also a hit with our three little ones ages 5, 4, and 1.5. Hands down the best dealership we've ever experienced! Check them out. More

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Great Service Just took delivery of new new Tundra. It's my second truck form Charlesglen. The whole buying process has been fantastic. Thanks Kim, Theresa, Tyler a Just took delivery of new new Tundra. It's my second truck form Charlesglen. The whole buying process has been fantastic. Thanks Kim, Theresa, Tyler and Jim. More

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I am overall satisfied Internet manager is excellent, finance has some tough voice where I was expected more polite and the delivery support was super excellent. However I Internet manager is excellent, finance has some tough voice where I was expected more polite and the delivery support was super excellent. However I am overall satisfied and appreciate every one's support. More

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