Kennard Chan

The service was excellent and the staff were friendly. My car felt great after the service. My car felt great after the service. More

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Great staff and service. Every detail is documented and explained by the service staff. Thanks. Every detail is documented and explained by the service staff. Thanks. More

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I have BMW 335d 2010 , I had complete brake replacement done few month ago, since then I had been back to service department 7th times already, car vibrates or noise upon brake, the change rotors tow time done few month ago, since then I had been back to service department 7th times already, car vibrates or noise upon brake, the change rotors tow times already, last time they kept car for three days , chamfered edges of pads noise was gone, now vibration is back. I am not sure what I have to do now ask for refund and go to diffrent bmw service dept More

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Need to improve handling customer satisfaction. Customer’s time is very important. Some of the customers are working people, they need to spend their time to bring their vehicle to service on their Customer’s time is very important. Some of the customers are working people, they need to spend their time to bring their vehicle to service on their working time. Shuttle or über them fast is very important. I believe that will give so much satisfaction and convenience to them. More

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People there are nice and friendly with good and fast services. It is nice having a shuttle ride. services. It is nice having a shuttle ride. More

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Very good . Super good.I like the service .take less than 2 hours .all done .Thank you Super good.I like the service .take less than 2 hours .all done .Thank you More

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I got off to a rough start with my pre-owned 2020 M340 purchase but the whole team at BMW Markham has been diligently working to make things right. I was not happy with the mechanical condition of my vehi purchase but the whole team at BMW Markham has been diligently working to make things right. I was not happy with the mechanical condition of my vehicle soon after purchase, but Harsh (pre-owned manager), made sure the service team would look into this. Kennard, is currently the service consultant for my car and he has been phenomenal. Knowledgeable and takes customer concerns seriously. Truly one of the best dealer experiences so far and I hope it stays that way! More

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fast, good manner, good altitude, friendly. when pick up my M340 after hour. The pick up machine is very advanced and efficient. when pick up my M340 after hour. The pick up machine is very advanced and efficient. More

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Very nice experience overall. I dealt with Nasir, very professional and went above and beyond to get us the car we wanted. Highly recommend! I dealt with Nasir, very professional and went above and beyond to get us the car we wanted. Highly recommend! More

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clean, nice customer service, easy to access, finish service on time, friendly provide shuttle service for free. service on time, friendly provide shuttle service for free. More

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