Ken Oesch

I have been servicing my vehicles at Dalmar Motors for approximately 11 years (previously my Jetta and currently my 2022 Tiguan). Unfortunately, my recent experience regarding a coolant issue has been ve approximately 11 years (previously my Jetta and currently my 2022 Tiguan). Unfortunately, my recent experience regarding a coolant issue has been very disappointing. On November 20, 2025, during a routine service visit, the invoice indicated that the coolant level was “Full.” However, on January 30, 2026, while driving in extreme winter conditions (around -30°C), the red coolant warning light appeared. When I checked the vehicle, the coolant reservoir appeared to be completely empty. As a vehicle owner (not a professional mechanic), I checked the engine area and did not observe any obvious signs of coolant leakage, but I cannot determine the exact cause. I also checked the engine oil by wiping a small amount on a paper towel and did not notice any unusual discoloration. When I spoke with the service manager by phone, I was told that this situation “can happen.” However, when I requested that explanation in writing via email, my request was declined. I also contacted Volkswagen Canada, but after nearly a month of waiting, I was advised to resolve the matter directly with the dealership. Following that advice, on March 2, I sent a formal email to the Service Manager, General Manager, and Dealer Principal at Dalmar Motors, but I have not received any response. After 11 years of trusting this dealership for my vehicle service, the lack of communication and accountability has been very disappointing. Because of this situation, I will be filing a complaint with OMVIC to ensure my consumer rights are protected. More

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Ask for Tom, you won't regret it :) Great experience all around. The Service Department is awesome as well. around. The Service Department is awesome as well. More

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Charge for oil change I didn't requested. motor oil been I changed one week old. Changed some parts didn't needed like screw. The bill came 248 dollars. I drove out lot white smoke coming out motor oil been I changed one week old. Changed some parts didn't needed like screw. The bill came 248 dollars. I drove out lot white smoke coming out the exhaust. The drained the good oil the put some cheap oil and filter. More

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Mel at Dalmar was exceptional in her assistance from my first VW vehicle til now. Thanks to her friendly manner and follow ups, I decided to purchase another vehicle. It really does make a difference when first VW vehicle til now. Thanks to her friendly manner and follow ups, I decided to purchase another vehicle. It really does make a difference when there are employees that are willing to go above and beyond (even when not scheduled to work or your warranty is no more) in assisting you. Thank you so much. Clearly still a VW customer. More

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Thrilled with my new Volkswagen Taos! Dealership made the process a breeze. Friendly staff. Loving the ride! Dealership made the process a breeze. Friendly staff. Loving the ride! More

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Absolute garbage customer service from this man. If you hate your job find a new one Apparently their cars only last 20,000km and then they wash there hands of it hate your job find a new one Apparently their cars only last 20,000km and then they wash there hands of it More

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Vw driver Delmar it's the worst dealer in Canada . Do not go there !!! The worst service and memagment ever !!!! How do they survive for so many years ??? Delmar it's the worst dealer in Canada . Do not go there !!! The worst service and memagment ever !!!! How do they survive for so many years ??? More

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Service the absolute worst! The service staff are completely incompetent. A problem that took over 2 months and 4 visits was never resolved. Another dealer identified and correct The service staff are completely incompetent. A problem that took over 2 months and 4 visits was never resolved. Another dealer identified and corrected the problem in 1 hour. Additionally, when you express frustration, they are condescending, arrogant, and unprofessional. Absolutely avoid this dealer! More

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Salesman with a difference Christian went out of his way to help me to purchase the car I dreamed of. I was indisposed at the time of purchase so he held the car for me for seve Christian went out of his way to help me to purchase the car I dreamed of. I was indisposed at the time of purchase so he held the car for me for several months until the purchase could be finalized and until I was out of hospital. Christian answered all my questions and arranged for a deal i couldn't refuse. I've never looked back since. More

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Great service department Just had our 2017 Touareg in for service, we worked with Ken, Greg, and Jamie. Can't say enough about the level of customer service, they just get it Just had our 2017 Touareg in for service, we worked with Ken, Greg, and Jamie. Can't say enough about the level of customer service, they just get it. They kept us informed through the process and went above and beyond. More

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