Kaitlyn Rogers
Kaitlyn Rogers at Grande Prairie Volkswagen
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Kaitlyn Rogers

Parts Advisor

Grande Prairie Volkswagen

11425 104 Ave
Grande Prairie, AB T8V 0N7

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5.0
17 Reviews
5.0

17 Reviews

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17 Reviews of Kaitlyn Rogers

December 15, 2024

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Employee Rating

Anjela in service was very polite and accommodating. My install of new headlight was within the amount of time it would take to be done. Our driver Brian is very nice person and happy we get him most e More

by George
Service Price Transparency
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Recommend Dealer
Yes
Dec 20, 2024

Grande Prairie Volkswagen responded

Hi George, Thank you so much for the kind words and the fantastic review! We're thrilled to hear that you had such a positive experience with our service team, especially Angela and Brian. We'll be sure to share your compliments with them. It's wonderful to know that your new headlight installation was completed in a timely manner and that you appreciate the friendly and helpful service provided by our team. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

November 16, 2024

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Service writer was very helpful with getting my windshield replaced. Was done in a timely manner More

by Trevorkwasney
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Recommend Dealer
Yes

Other Employees Tagged: Jade Terry

Nov 21, 2024

Grande Prairie Volkswagen responded

Hi Trevor, Thanks for sharing your positive experience with our service department! We're glad to hear that our service writer was helpful in getting your windshield replaced in a timely manner. We appreciate your 4-star rating and are committed to providing excellent service to all our customers. We are always looking for ways to improve, though. Could you tell us what we could have done differently to earn a 5-star rating next time? Thanks again for choosing Grande Prairie Volkswagen!

August 15, 2024

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Welcoming atmosphere. Clean and tidy. Friendly and knowledgeable staff. Low pressure sales and service. Hands down enjoy the experience here. More

by nico.s.shull
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Recommend Dealer
Yes
Aug 17, 2024

Grande Prairie Volkswagen responded

Hi Nico, Thank you for your wonderful review! We're delighted to hear that you enjoyed the welcoming atmosphere and low-pressure service at our dealership. It's great to know that Sam, Brad, Kaitlyn, and Mickaela made your experience a positive one. We appreciate your recommendation and look forward to serving you again in the future! Best regards, The Grande Prairie Volkswagen Team

July 18, 2024

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They have a welcoming environment. They are easy to get a hold of and we're knowledgeable with our questions. More

by nicole towle
Sales Price Transparency
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Recommend Dealer
Yes
Jul 19, 2024

Grande Prairie Volkswagen responded

Hi Nicole, Thank you for your 5-star review! We're delighted to hear that you found our environment welcoming and our team knowledgeable and accessible. Your satisfaction is our top priority, and we appreciate your kind words. Best regards, The Grande Prairie Volkswagen Team

June 19, 2024

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My overall experience was fantastic, dropped my car off for some simple maintenance, turns out I need a little more than the maintenance I thought I need. The service team was very transparent with me and More

by Glizzy goblin 469
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Recommend Dealer
Yes

Other Employees Tagged: Sam Gerbrandt, Mickaela Ward , Jade Terry

Jun 19, 2024

Grande Prairie Volkswagen responded

Hello there, Thank you so much for sharing your positive experience at Grande Prairie Volkswagen. We're delighted to hear that our team was able to go above and beyond in addressing your car's needs, and that you enjoyed the loaner vehicle while we took care of everything. Your satisfaction is our top priority, and your feedback about the exceptional balance and condition of your car after the service is especially gratifying. We look forward to welcoming you back for any future service needs! Best regards, The Grande Prairie Volkswagen Team

May 15, 2024

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Ashly was amazing and professional now, the shop itself is horribly run. To take 6.5 hours to change like and to put on new summer tires and mount. Talked to General Manager, he did not speed things up. I More

by Johnkreiser1
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Recommend Dealer
No

Other Employees Tagged: Sam Gerbrandt

May 23, 2024

Grande Prairie Volkswagen responded

Hello John, We sincerely apologize for the long wait times and the frustration caused during your recent visit. We understand that this experience did not meet the high standards we strive to uphold. Your feedback is invaluable and we are actively working to improve our service efficiency and communication. We appreciate you bringing these issues to our attention, and we hope to have the opportunity to restore your confidence in our services. Warm regards, The Team at Grande Prairie Volkswagen

November 28, 2023

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Was a great purchase super sales and finance team went the extra mile Sarah and her team made the purchase right for me Recommend going to this dealership exceptional personal that work for you They want More

by DSR Group
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Recommend Dealer
Yes
Dec 02, 2023

Grande Prairie Volkswagen responded

DSR Group, Thank you for your fantastic review and for recognizing our sales and finance team, especially Sarah and her colleagues Sam, Madison, Brad, Daniel, Ashley, Kaitlyn, Michael, and Miranda. We're thrilled to hear that they went the extra mile to ensure your purchase was just right for you. Our team is committed to providing exceptional service and making sure every client feels valued and supported. Your recommendation and acknowledgment of our team's effort to earn your business are greatly appreciated. We look forward to serving you again in the future. Best regards, Nathan Wheeler Grande Prairie Volkswagen

November 15, 2023

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Service staff are great, they go the extra mile. Sales staff will make a point of asking how things are going with your vehicle. Parts people are very knowledgeable and are great if you have any que More

by mkapler1960
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Recommend Dealer
Yes

Other Employees Tagged: Sam Gerbrandt, Paige Shelton, Bryan Loewen, Mickaela Ward , Miranda Amos-Rush, Daniel Bartlett, Kari Lavers

Nov 21, 2023

Grande Prairie Volkswagen responded

mkapler1960, Thank you for taking the time to leave such a comprehensive review! We're delighted to hear that our service, sales, and parts staff, including Sam, Paige, Kari, Bryan, Daniel, Kaitlyn, Miranda, and Mickaela, have all contributed to your positive experiences with us. We pride ourselves on going the extra mile for our customers, and it's great to know that our team's knowledge and attentiveness have been helpful to you. Your feedback is invaluable, and we look forward to continuing to provide you with top-notch service. Best regards, Nathan Wheeler Grande Prairie Volkswagen

September 25, 2023

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Employee Rating

Fast, friendly, reliable and quick service, Appointment suitable to my schedule. Fast diagnostic.and reasonable price. More

by Anwar
Recommend Dealer
Yes

Other Employees Tagged: Daniel Bartlett

Sep 29, 2023

Grande Prairie Volkswagen responded

Hello Anwar, Thank you so much for taking the time to leave us this excellent review! We're thrilled to hear that you had a positive experience with our service department and especially with Daniel and Kaitlyn. Efficiency, convenience, and affordability are some of our top priorities, and we're delighted to know we've met those standards for you. We always aim to accommodate our customers' schedules and provide fast, reliable service at a reasonable price. Your feedback is much appreciated, and we look forward to serving you again in the future. Best regards, The GP Volkswagen Team

July 29, 2023

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GP Volkswagen has amazing service and excellent pricing. Prompt, efficient and courteous sales representative and manager. Highly recommended!! More

by Christy
Recommend Dealer
Yes
Aug 02, 2023

Grande Prairie Volkswagen responded

Dear Christy, Thank you for sharing your fantastic experience with Grande Prairie Volkswagen. We're thrilled to hear that you found our service amazing, our pricing excellent, and our team prompt, efficient, and courteous. Our goal is to make every interaction with us seamless and memorable, and it's immensely gratifying to hear that we succeeded on that front. NavPreet, Kaitlyn, Michael, and Teri are integral members of our team who strive to exceed expectations, and your feedback is a testament to their hard work. Your high recommendation is immensely appreciated and motivates us to continuously provide an exceptional customer experience. Should you need any further assistance or have any more questions in the future, please don't hesitate to reach out. Thank you once again for choosing Grande Prairie Volkswagen. We look forward to serving you again in the future. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

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