Jonathan Lam

Such a horrible company paid these people 38 grand to fix my truck they told me a month to do it it's now been 6 months of crap from them they just steal your money and your vehicle you call to find out when my truck they told me a month to do it it's now been 6 months of crap from them they just steal your money and your vehicle you call to find out when it's done and all they do is lie and get mad at you I'd advise staying away from them More

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Would do it again From start to finish the staff were very pleasant and helpful. Especially Randy, he walked me through everything step by step and never made me feel p From start to finish the staff were very pleasant and helpful. Especially Randy, he walked me through everything step by step and never made me feel pressured into anything. I liked that they made sure I could afford what I wanted and that I could get the approval before I even look at a vehicle, and even then I was only shown what was in my budget. More

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No Pressure & Easy to Work With Randy is beyond awesome! He listened to our wants and needs and matched both my fiancé and I with a new vehicle. Absolutely no pressure from him whats Randy is beyond awesome! He listened to our wants and needs and matched both my fiancé and I with a new vehicle. Absolutely no pressure from him whatsoever and was truly genuine on helping us find the right fit. I especially, had a huge ask of him to find me a very specific vehicle and he delivered (and quickly too). If you’re looking to stop in I would highly recommend you work with Randy! Bob was our finance contact and was equally awesome! He made the whole process seamless and turned the finance side of car shopping easy and fun. He is fantastic! More

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Terrible I bought a vehicle that had problems from day one. They don’t answer the phone when I call. I have never dealt with more incompetent people. I bought a vehicle that had problems from day one. They don’t answer the phone when I call. I have never dealt with more incompetent people. More

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Truly a "Class A" dealership!! We recently purchased a 2016 Chev Tahoe LTZ. It was extreme pleasure to have dealt with Larry Bronson who not only was a true gentleman but has gone a We recently purchased a 2016 Chev Tahoe LTZ. It was extreme pleasure to have dealt with Larry Bronson who not only was a true gentleman but has gone above and beyond to help us seal a deal that both parties were happy with. Beside Larry, the staff at Shaw GM are very polite, knowledgeable and accommodating right from Jonathan Lam (Sales Manager) to Jill Plewis in Finance to Colin Guillet in Service and to the nice young man (who's name escapes me) in Detailing. Do I recommend this dealership??? You bet! In a heart beat!!!! More

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Zero Knowledge / Taking Advantage of Women!! I've reviewed before but it appears to not have shown up :/ WORST company ever and even worse if you're a Single Woman. I got nothing I was prom I've reviewed before but it appears to not have shown up :/ WORST company ever and even worse if you're a Single Woman. I got nothing I was promised: - keyless entry - on-Star free for six months - bluetooth You know...all those things you would expect on a vehicle made in 2015. Despite being told all those things were features on my truck, not one of them were delivered. I did get told after the fact that I should have asked better questions, questions I did ask btw and was lied to straight to my face! I have not encountered such a LACK of KNOWLEDGE of their own Inventory ever, I'm talking ALL of the staff they kept throwing at me - not a SINGLE person knew ANYTHING about my truck. They just randomly lie then send you on your way, like you're not going to figure the lie out. They simply look at it like it's their first day on the job. When asked to respond to me by Email only, I get zero response - not unexpected for a company that literally every word they spew is a LIE, would definitely not want to put in writing their false promises, right? Even when handing them their own mail, sent to my house, with my new truck's description would they honour their promise...."yea, that's just spam, sorry but no, you don't get that" Truly AWFUL people taking advantage of Single Women while promoting to help them - Disgusting! Was promised a 45 day check-up - on them - another pile of crap, they just wanted me to use up one of the oil changes I'm supposed to get free (which I still don't believe) - 45 days and my truck needs an oil change, really? They won't respond to me via email and I think they believe I will just cower away as they expect a Single woman on her own to do - well guess what Shaw, it's not happening! You WILL honour your promises or you WILL take your piece of junk back! Oh, did I mention, my 2 month old truck is a pile of junk already - Radio randomly shuts down, as does the dash digital display - That's what I get for buying from an uneducated, lying, horrible company I suppose :/ Susan Westgard Forget the canned answer Shaw - put it in writing only if you dare to honour what I was promised! More

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