John Smith

Glenn Alexander was an exceptional salesman from start to finish. From trading in our vehicle to buying a used vehicle - I highly recommend him. He really seems to care about his customers!! Will recommen finish. From trading in our vehicle to buying a used vehicle - I highly recommend him. He really seems to care about his customers!! Will recommend him to friends and family. More

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Such a horrible company paid these people 38 grand to fix my truck they told me a month to do it it's now been 6 months of crap from them they just steal your money and your vehicle you call to find out when my truck they told me a month to do it it's now been 6 months of crap from them they just steal your money and your vehicle you call to find out when it's done and all they do is lie and get mad at you I'd advise staying away from them More

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If you want to be screwed over by a salesman. . go here! Sneaky snakes work here. Sold me a hailed damage vehicle with no notice.. tried to fix the sale and said they would properly fix chips to t . go here! Sneaky snakes work here. Sold me a hailed damage vehicle with no notice.. tried to fix the sale and said they would properly fix chips to the hood of another car. After a month chips are like they were when they sent me the picture in the first place. Bunch of liars, should be ashamed of their customer service. More

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They corrected Rob the manager reached out to my daughter with an email, made sure things were corrected and vehicle's issues all looked after. Randy honored his pr Rob the manager reached out to my daughter with an email, made sure things were corrected and vehicle's issues all looked after. Randy honored his promise and provided the extra car fob that was promised during the sale. John Smith followed up on the vehicle status made sure everything was all right, he also offered should any issues will arise to bring the vehicle back again. Richard Loucks is an excellent in his field, got my daughter approved and was very polite and thoughtful today upon my arrival dealing with the vehicle. Katerina was the one who we signed all the documents with, she was great all the way, polite, understanding and very humble. I'm glad overall Shaw GMC stood up by their word and corrected all the issues. Seeing a problem and doing nothing about it is one thing, but management at Shaw made sure things were looked after, and bringing final satisfaction to their clients does matter. We will recommend Shaw GMC to our friends and family, and again thank you for looking after us and correcting all the issues. More

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Don't waste your time making an appointment After receiving unsolicited calls an emails I booked an appointment to see a truck. Received a call and an email confirmation of the appointment and t After receiving unsolicited calls an emails I booked an appointment to see a truck. Received a call and an email confirmation of the appointment and the importance of not missing it as that would be a waste of others time. Showed up for my 9am appointment to find the used vehicle Manager no where to be found and very little interest from the other staff. I drove in from Cochrane and received zero service. I won't make that mistake again. More

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Best service in Calgary This is my sixth vehicle purchase from Shaw and the level of service from sales and finance has always exceeded expectations. I have always used their This is my sixth vehicle purchase from Shaw and the level of service from sales and finance has always exceeded expectations. I have always used their service department and have complete confidence in ther quality of work. More

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Unethical business. Sold a car with hidden damage and refused to refund once we discovered. Avoid this place at all costs. The deals are not as good as you think and the Sold a car with hidden damage and refused to refund once we discovered. Avoid this place at all costs. The deals are not as good as you think and the car service checks are dangerously bad. More

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Poor service; unfriendly policy on refunds Spent 2-3 hours onsite to paper an offer; made a deposit; were slow to obtain financing; got a better deal at another dealer; informed Shaw gmc financ Spent 2-3 hours onsite to paper an offer; made a deposit; were slow to obtain financing; got a better deal at another dealer; informed Shaw gmc finance person right away and requested refund; response was delayed then was told I needed to attend dealership to process refund; asked finance manager why he couldn’t just return to my card; delayed response again; said I needed to attend; went there; made to wait; finally got refund; falsely claimed the other dealer used shaw’s Financing approval to get approved; they were difficult and unreasonable and I had a vastly better experience at capital Chev. More

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Really Poor Customer Service I recently purchased a 2012 Sonic LTZ Turbo from Rich, recommended by a friend who works for Shaw. The vehicle came with a completed AMVIC form, I was I recently purchased a 2012 Sonic LTZ Turbo from Rich, recommended by a friend who works for Shaw. The vehicle came with a completed AMVIC form, I was able to get a great deal on the car without any negotiation and was very happy with the experience but that is where it ended. I drove the car 200km home and within another 100km...there was complete failure and destruction of the clutch and flywheel. I had it fixed at the local chev dealership since the car was not drivable at a cost of just under $2000. It was brought to Rich's attention who was supposed to have passed it on to his managers. After a week of no news, I forwarded an email with a copy of the receipt to both Gady Firmeza and John Smith( the two managers) explaining my situation and if there was anything they could do for me. After yet another week of no response from either manager, I sent a further email expressing my further disappointment which through the grapevine, I know for a fact they received but it has now been 9 more days and still I have yet to be personally contacted by anyone of the three people now involved. I realize the car was used with 72,000km, but a good mechanic should have been able to diagnose a clutch problem during the AMVIC inspection, I wasn't really expecting much if any compensation but I did only put 300km on it. I was however expecting for at least one of the three involved to respond to me personally but now of the three could take two min of there time to address my concern...Sadly disappointed with Shaw GMC as a whole!!! I'm sure this review on this site will will be responded to by either Gady or John with typical "sorry to hear of your bad experience, please contact us to see if there is something to do to make it right", what a joke...I will never buy another vehicle from Shaw nor would I recommend them!! More

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Bad Info when buying Warranty Bought a used car and within a week had to go back for AC not working and found the fuse box was badly corroded. After 2 weeks of waiting I picked it Bought a used car and within a week had to go back for AC not working and found the fuse box was badly corroded. After 2 weeks of waiting I picked it up. Everything seemed ok but still had to clean fuse terminals to get my high beams to work Then another problem came up that it would stall intermittently. Bought the car back and this time was told I had to pay 100 dollars diagnostic fee and 200 dollars deductible which I lnew about the deductible then to be told that warranty may not pay for it. Anyway the Salesman Adam promised he would try and talk to the service manager and his boss about it and "See what they can do" . That was 2 weeks ago. I wrote an email and got a reply from Adam that his boss would call me. He did once and I was working and missed the call. I have tried to call him back a few times and no reply and no return call. I then tried calling Adam a few times and same thing no answer and no reply call. I am now paying for a vehicle that I cant trust and cannot let my wife use it as I dont want to leave her stranded or myself for that matter. If you buy a vehicle from this dealer dont waste your money on a useless warranty . Its a shame but I will not recomend this dealership to anyone because of the very poor after service I have experienced. I feel like the attitude there is I have your money now so thats it. More

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