Jade Terry
Jade Terry at Grande Prairie Volkswagen
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Jade Terry

Internal Service Advisor

Grande Prairie Volkswagen

11425 104 Ave
Grande Prairie, AB T8V 0N7

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5.0
14 Reviews
5.0

14 Reviews

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14 Reviews of Jade Terry

November 18, 2024

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Employee Rating

The service department was fast and done in timely manner. I would recommend them to others. More

by Juliaoh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mickaela Ward

Nov 21, 2024

Grande Prairie Volkswagen responded

This is a fantastic review, Jullagh! We're thrilled to hear that our service department was fast and efficient. We pride ourselves on providing timely service, and it's wonderful to know we met your expectations. Thank you for the 5-star rating and for recommending us to others. We appreciate your business and hope to see you again soon! Perhaps next time you're in, you can tell us more about what made your experience with Mickaela Ward and Jade Terry so positive. We love to hear about our team members going above and beyond!

November 16, 2024

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Always had good service here never an issue… And if there was they always rectified it … great staff too specially, the service department! More

by durannie84
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Nov 21, 2024

Grande Prairie Volkswagen responded

Hi durannie84, Thank you for the fantastic review and for consistently choosing Grande Prairie Volkswagen for your service needs! We're thrilled to hear you've always had a good experience with our service department. We appreciate your kind words about our staff, especially the service team. We'll be sure to share your compliments with them. Thanks again for the 5-star rating! We look forward to seeing you again soon.

November 16, 2024

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Employee Rating

Service writer was very helpful with getting my windshield replaced. Was done in a timely manner More

by Trevorkwasney
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kaitlyn Rogers

Nov 21, 2024

Grande Prairie Volkswagen responded

Hi Trevor, Thanks for sharing your positive experience with our service department! We're glad to hear that our service writer was helpful in getting your windshield replaced in a timely manner. We appreciate your 4-star rating and are committed to providing excellent service to all our customers. We are always looking for ways to improve, though. Could you tell us what we could have done differently to earn a 5-star rating next time? Thanks again for choosing Grande Prairie Volkswagen!

November 01, 2024

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They are very friendly, kind and understanding. Free and open to talk to them. Professional More

by Thalithadube
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Sarah Taylor

Nov 02, 2024

Thalithadube responded

They are very professional, kind, patient and understanding

October 21, 2024

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Employee Rating

Thank you for the loaner car when things were so challenging! The dealership was great this time around More

by Golda David
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paige Shelton

Oct 25, 2024

Grande Prairie Volkswagen responded

Thank you so much for your feedback! We’re happy to hear that the loaner car helped during a challenging time and that you had a great experience with our team this time around. Paige and Jade were glad to assist, and we’re here for anything you may need in the future. Enjoy your new vehicle, and we appreciate your continued trust in us!

October 09, 2024

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Great people to deal with and do a great job. Definitely going to get them to do all my mechanical work More

by RMK
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Bryan Loewen, Mickaela Ward

Oct 13, 2024

Grande Prairie Volkswagen responded

Hello RMK, Thank you so much for your glowing review and the 5-star rating! We're thrilled to hear that you had a positive experience with our service team. It's great to know that Bryan, Mickaela, and Jade made your visit exceptional. We look forward to handling all your future automotive needs and keeping your vehicle running smoothly. Your trust in us for your mechanical work is greatly appreciated, and we're here whenever you need us! Best regards, The Grande Prairie Volkswagen Team

September 22, 2024

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Employee Rating

Excellent service. Honest to deal with. Didn't try to push anything I didn't want. This is the 3rd vehicle I buy from VWGP and I'll be back again. More

by Colin1974
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

August 27, 2024

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Everyone I spoke with was polite and service was quick and they even delivered my car back to my work. More

by Celine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Loewen, Mickaela Ward

Aug 29, 2024

Grande Prairie Volkswagen responded

Hello Celine, Thank you for your positive review and for highlighting our team's efforts to provide quick and courteous service. We're thrilled to hear that your experience was efficient and that our home delivery service added convenience to your busy day. We look forward to serving you again and continuing to meet your expectations! Best regards, The Team at Grande Prairie Volkswagen

June 19, 2024

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My overall experience was fantastic, dropped my car off for some simple maintenance, turns out I need a little more than the maintenance I thought I need. The service team was very transparent with me and More

by Glizzy goblin 469
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2024

Grande Prairie Volkswagen responded

Hello there, Thank you so much for sharing your positive experience at Grande Prairie Volkswagen. We're delighted to hear that our team was able to go above and beyond in addressing your car's needs, and that you enjoyed the loaner vehicle while we took care of everything. Your satisfaction is our top priority, and your feedback about the exceptional balance and condition of your car after the service is especially gratifying. We look forward to welcoming you back for any future service needs! Best regards, The Grande Prairie Volkswagen Team

May 12, 2024

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Employee Rating

I'm always treated well in the service department. Appointment starts on time and ends when promised. More

by Klclose13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Loewen, Mickaela Ward

May 14, 2024

Grande Prairie Volkswagen responded

Hello Klclose13, We're so pleased to hear about your positive experiences with our service department! Ensuring that appointments start on time and meet our clients' expectations is a top priority for us. Thank you for recognizing the efforts of Bryan, Mickaela, and Jade. We look forward to continuing to serve you with the same dedication and quality in the future. Warm regards, The Team at Grande Prairie Volkswagen

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