Irvin Hernandez

Sold a Repaired Truck as New – No Disclosure, Ongoing Issues Review: I purchased a brand-new 2024 GMC Canyon Denali from Sherwood Buick GMC, expecting a factory-fresh, undamaged vehicle. That’s why Issues Review: I purchased a brand-new 2024 GMC Canyon Denali from Sherwood Buick GMC, expecting a factory-fresh, undamaged vehicle. That’s why I bought new — to avoid the risks that come with used vehicles. Unfortunately, after taking delivery, I discovered pre-existing roof damage near the B-pillar that had clearly been repaired before I picked it up, with no disclosure from the dealership. This is a serious breach of trust. Had I been informed of the repair, I would not have accepted the vehicle. Even though they’ve acknowledged the damage and offered to fix it again, the truck now has diminished value, and I’m left with a vehicle I would never have purchased had I known the truth. Worse, delivery was delayed by about a week, and I now have to wonder whether the real reason for that delay was to complete the hidden repair — not what I was originally told. This came on top of other issues: Tire was low on air at delivery — not what I expect on a brand-new truck. PPF that I paid for began bubbling/lifting in multiple spots within 2 weeks. The Peace of Mind inspection I requested was not completed. Truck was missing floor mats and second key — eventually received, but only after chasing it down. A different, cheaper tonneau cover was installed than what I agreed to — with no clear refund or price reduction. I attempted to follow up with General Manager Erik, but after reporting the unresolved issues, I never heard back. I truly wanted to support a local dealer and believed I was making a premium purchase. But unfortunately, transparency, communication, and trust have been missing at nearly every step. More

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Bought a new 2024 GMC Canyon Denali through the dealership, everything was great until the point I actually took delivery of it. Had my previous vehicle written off, while I waited for insurance t dealership, everything was great until the point I actually took delivery of it. Had my previous vehicle written off, while I waited for insurance to get everything taken care of they got me into a loaner until my truck was ready which was really good on their part and was definitely appreciated. When I picked the truck up, one of the tires had low air pressure, not a huge deal, but if I'm buying a vehicle I would think something like that would be taken care of ahead of time before the customer actually takes delivery. Had PPF installed through the dealership as well, not even 2 weeks later I noticed a couple spots with bubbling/lifting, have taken it in already for an inspection for them to fix the issues as well as do a Peace Of Mind inspection on the leveling kit that I also had them install. After picking it up I noticed the spots were missed and nothing had been done, the Peace of mind inspection also wasn't done. It was missing the front floor mats and second key, which I did receive at a later date. Had a tonneau cover installed as part of the deal, unfortunately the one that was installed wasn't the one I had picked out. Apparently they revert back to the one they installed even though it was about $500 less, cause that's their "go to" tonneau cover. When I asked about this, I was told I paid a lower amount, but that lower price didn't drop my payment any, so I don't know how I paid less without actually paying less. I previously reached out to the GM Erik about these issues and that's when I was booked in for the appointment for the inspections, afterwards I reached out again to give an update on the things that's were missed/not done and haven't heard back since, which has been over a month at this point. More

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Great experience. Joy and Irvin were very knowledgeable, helpful, patient and trustworthy. I would go back. Joy and Irvin were very knowledgeable, helpful, patient and trustworthy. I would go back. More

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Wonderful staff, great communication here with everyone. Very happy with our purchased vehicle and everything they helped us with Very happy with our purchased vehicle and everything they helped us with More

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Tried too get a used truck had too get pre approval Finally got approval but not for the truck I wanted but the finance person gave me a sales pitch for a newer more expensive truck too max out my ap Finally got approval but not for the truck I wanted but the finance person gave me a sales pitch for a newer more expensive truck too max out my approval even though I told him and the sales people I am only interested in the one truck Turns out the truck had been sold the very same day before I started the process Kept giving me excuses and how sorry they were and would give me a really good deal on a newer vehicle for my trouble Buyer beware of dealer lip services so be aware buyers More

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