Irvin Hernandez

Bought a new 2024 GMC Canyon Denali through the dealership, everything was great until the point I actually took delivery of it. Had my previous vehicle written off, while I waited for insurance t dealership, everything was great until the point I actually took delivery of it. Had my previous vehicle written off, while I waited for insurance to get everything taken care of they got me into a loaner until my truck was ready which was really good on their part and was definitely appreciated. When I picked the truck up, one of the tires had low air pressure, not a huge deal, but if I'm buying a vehicle I would think something like that would be taken care of ahead of time before the customer actually takes delivery. Had PPF installed through the dealership as well, not even 2 weeks later I noticed a couple spots with bubbling/lifting, have taken it in already for an inspection for them to fix the issues as well as do a Peace Of Mind inspection on the leveling kit that I also had them install. After picking it up I noticed the spots were missed and nothing had been done, the Peace of mind inspection also wasn't done. It was missing the front floor mats and second key, which I did receive at a later date. Had a tonneau cover installed as part of the deal, unfortunately the one that was installed wasn't the one I had picked out. Apparently they revert back to the one they installed even though it was about $500 less, cause that's their "go to" tonneau cover. When I asked about this, I was told I paid a lower amount, but that lower price didn't drop my payment any, so I don't know how I paid less without actually paying less. I previously reached out to the GM Erik about these issues and that's when I was booked in for the appointment for the inspections, afterwards I reached out again to give an update on the things that's were missed/not done and haven't heard back since, which has been over a month at this point. More

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Great experience. Joy and Irvin were very knowledgeable, helpful, patient and trustworthy. I would go back. Joy and Irvin were very knowledgeable, helpful, patient and trustworthy. I would go back. More

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Wonderful staff, great communication here with everyone. Very happy with our purchased vehicle and everything they helped us with Very happy with our purchased vehicle and everything they helped us with More

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Tried too get a used truck had too get pre approval Finally got approval but not for the truck I wanted but the finance person gave me a sales pitch for a newer more expensive truck too max out my ap Finally got approval but not for the truck I wanted but the finance person gave me a sales pitch for a newer more expensive truck too max out my approval even though I told him and the sales people I am only interested in the one truck Turns out the truck had been sold the very same day before I started the process Kept giving me excuses and how sorry they were and would give me a really good deal on a newer vehicle for my trouble Buyer beware of dealer lip services so be aware buyers More

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