Dealership Experience
1 yr, 4 mos
Industry Experience
1 yr, 4 mos
Languages Spoken
English
44 Reviews
Write a Review44 Reviews of Heather Broderick
September 03, 2024
I have been dealing with Lexus for a long time. Not any do the have a great product but the staff is fabulous. They actually care about you and what you want. They go out of their way to help!! Not any do the have a great product but the staff is fabulous. They actually care about you and what you want. They go out of their way to help!! More
Other Employees Tagged: Stephanie Shearsby, Lisa Ali
August 27, 2024
I had my RX350 serviced, and as usual the experience, was to notch. My service advisor, Heather, was very knowledgeable and explained the service, I was getting done. She said it would take 90 minutes, but c to notch. My service advisor, Heather, was very knowledgeable and explained the service, I was getting done. She said it would take 90 minutes, but came looking for me at 5 minutes, that my vehicle was ready. I always have a great experience with Lexus of London. More
August 13, 2024
Heather greeted me very graciously when I entered. I explained my problem with my Lexus and she was able to put it in writing in order for the tech to understand. She proceeded to explain the process I explained my problem with my Lexus and she was able to put it in writing in order for the tech to understand. She proceeded to explain the process in how my car will be handled. I was very impressed with the precision and detail in which my issued was handled! Thanks Heather1 More
July 26, 2024
My recent visit to Lexus of London was exceptional. Heather greeted me warmly as usual. Heather is very detail-oriented as she explained everything to me before the work began and after completion. Heather greeted me warmly as usual. Heather is very detail-oriented as she explained everything to me before the work began and after completion. Overall, it was exceptional service. Thank you Heather, and keep up the good work. More
July 24, 2024
My experience with Lexus and Jillian has been extremely positive. Jillian listened to my challenges regarding my height/seat belt issues and picked cars for me to test drive which were best suited for me. positive. Jillian listened to my challenges regarding my height/seat belt issues and picked cars for me to test drive which were best suited for me. Jillian was very kind, professional, patient and efficient. I ended up choosing the 2025 UX, I love it. Jillian was also interested in hearing about my concerns with the bathroom at Lexus (black on black) for people struggling with dementia. Jillian was also very kind to bring forward a donation request for a golf tournament event I am participating in to her general manager. All in all, my experience with Jillian and Lexus has been extremely positive and I would highly recommend a Lexus car to anyone. More
Other Employees Tagged: Stephanie Shearsby, Thomas Geeves, Jillian Cook
July 10, 2024
Heather provided excellent service reception, updates and follow up. She made everything super clear and simple. She also explained and schedule different maintenance future visits that I would need. Greate follow up. She made everything super clear and simple. She also explained and schedule different maintenance future visits that I would need. Greate customer service experience! More
June 19, 2024
I recently visited Lexus of London in search of a new Hybrid SUV to replace my 2018 Acura MDX Hybrid. Shortly after I started browsing the showroom, Jillian offered her assistance and we proceeded to sor Hybrid SUV to replace my 2018 Acura MDX Hybrid. Shortly after I started browsing the showroom, Jillian offered her assistance and we proceeded to sort out what my best option would be. The whole process was handled with warmth and professionalism, on the part of all staff involved. All staff I have encountered on my 4 visits to the dealership have been welcoming and projected, what has to be the dealership's corporate goal, excellent ( & verified) customer satisfaction. Well done all! More
Other Employees Tagged: Lauren Rossini, Jillian Cook
June 15, 2024
The best service,ahead of time. met all my expectations. I highly recommend Lexus of London. met all my expectations. I highly recommend Lexus of London. More
Other Employees Tagged: Romeo Nissan
May 13, 2024
They are very professional and I have the up most confidence in their review of my car confidence in their review of my car More
Other Employees Tagged: Romeo Nissan