Danny Deng

Straightline Kia responded

Thank you for the fantastic review! We're so happy to hear you had an amazing experience with us. Fergus is dedicated to providing exceptional customer service, and we're glad he made the entire process, from the initial deal to delivery, such a positive one. We'll be sure to share your kind words with Fergus. Your recommendation means a great deal to our team.

Straightline Kia responded

Thank you for taking the time to leave us a review! We're delighted to hear that you had such a great experience working with Danny. His dedication to his customers and attention to detail help make the vehicle-buying process enjoyable, and we're glad that stood out during your visit. Most importantly, we're thrilled to hear you're loving your new vehicle and that it was worth the wait! There's nothing better than driving away in a vehicle you truly love. Thank you for choosing Straightline Kia. We appreciate your support and look forward to assisting you again in the future.

Straightline Kia responded

Thank you so much for the wonderful review! We're thrilled to hear that Danny and Lexi made your vehicle purchase such a positive experience. Providing honest, transparent service with no pressure and no surprises is exactly the experience we strive to deliver for every customer who walks through our doors. It's especially rewarding to know that the process was straightforward, enjoyable, and lived up to your expectations from start to finish. Danny and Lexi take great pride in making vehicle purchases as easy and stress-free as possible, and we're glad their dedication stood out. Congratulations on your new vehicle, and thank you for choosing Straightline Kia. We truly appreciate your recommendation and look forward to being here for you whenever you need us in the future. Enjoy the ride

Straightline Kia responded

Thank you so much for the kind words! We’re so happy to hear Cody and Rick were able to make the process feel comfortable and exciting for you. Buying a vehicle can definitely feel overwhelming at first, and it means a lot to know their support and guidance helped make it a great experience. We truly appreciate your trust in us and hope you enjoy every moment with your new vehicle!

Straightline Kia responded

Thank you Lowen for taking the time to share your experience. I’m genuinely sorry to hear how frustrating and disappointing your visit was. That is not the level of service we expect or want any customer to experience. Your feedback regarding the appointment delay, confusion around vehicle selection, interruptions during your visit, and the delay in receiving promised accessories is concerning and has been taken seriously. A new vehicle purchase should feel organized, respectful of your time, and straightforward from start to finish. I would appreciate the opportunity to speak with you directly so I can better understand the full situation and address any outstanding concerns personally. Please feel free to contact me directly at the dealership, and I will ensure this is reviewed with our management team. Please reach out as I do not have your real contact information Lowen. my email is rick@straightlinekia.ca Thank you again for your feedback, it helps us identify where we need to improve. Rick Brar General Manager

Straightline Kia responded

Thank you for the kind feedback. We’re glad to hear the purchase process was straightforward and comfortable. We appreciate your patience while waiting for your vehicle to arrive and will keep you updated every step of the way. If you have any questions in the meantime, please don’t hesitate to reach out. We’re looking forward to getting you into your new vehicle soon. — Rick General Manager Straightline KIA

Straightline Kia responded

Thank you Michael for taking the time to share your detailed feedback. While we’re sorry to hear that parts of your experience felt transactional, we do appreciate you recognizing Danny’s efforts. He takes pride in advocating for his customers and we’re glad he was able to help bring the deal to a place you were ultimately comfortable with. Regarding pricing and service, we want to clarify that some costs and policies are set at the manufacturer level, while others are driven by the standards required to properly service and maintain today’s vehicles. That said, our goal is always to be transparent, fair, and to ensure customers feel supported, not passed along responsibility. We value long-term relationships, especially with returning customers, and feedback like yours helps us identify where we can communicate better and improve the experience. We appreciate your business over the years and wish you many enjoyable miles in your vehicle. Rick Brar General Manager Straightline KIA

Straightline Kia responded

We are glad you felt confident and well taken care of throughout your purchase! Danny will appreciate hearing that his quick communication and honesty made a difference for you. Thank you for choosing Straightline Kia and enjoy your new vehicle.

Straightline Kia responded

Thank you for taking the time to share your experience. We are so glad to hear that Danny provided excellent support throughout your Telluride purchase and that you are happy with the condition of your vehicle. Your recommendation means a lot to us, and we truly appreciate you choosing Straightline Kia. Enjoy every mile in your Telluride!

Straightline Kia responded

Thank you for your kind feedback! We are happy to hear you experienced fast, knowledgeable, and great service with our team. We truly appreciate your recommendation and thank you for choosing Straightline Kia.