Danny Deng

Straightline Kia responded

Thank you Lowen for taking the time to share your experience. I’m genuinely sorry to hear how frustrating and disappointing your visit was. That is not the level of service we expect or want any customer to experience. Your feedback regarding the appointment delay, confusion around vehicle selection, interruptions during your visit, and the delay in receiving promised accessories is concerning and has been taken seriously. A new vehicle purchase should feel organized, respectful of your time, and straightforward from start to finish. I would appreciate the opportunity to speak with you directly so I can better understand the full situation and address any outstanding concerns personally. Please feel free to contact me directly at the dealership, and I will ensure this is reviewed with our management team. Please reach out as I do not have your real contact information Lowen. my email is rick@straightlinekia.ca Thank you again for your feedback, it helps us identify where we need to improve. Rick Brar General Manager

Straightline Kia responded

Thank you Michael for taking the time to share your detailed feedback. While we’re sorry to hear that parts of your experience felt transactional, we do appreciate you recognizing Danny’s efforts. He takes pride in advocating for his customers and we’re glad he was able to help bring the deal to a place you were ultimately comfortable with. Regarding pricing and service, we want to clarify that some costs and policies are set at the manufacturer level, while others are driven by the standards required to properly service and maintain today’s vehicles. That said, our goal is always to be transparent, fair, and to ensure customers feel supported, not passed along responsibility. We value long-term relationships, especially with returning customers, and feedback like yours helps us identify where we can communicate better and improve the experience. We appreciate your business over the years and wish you many enjoyable miles in your vehicle. Rick Brar General Manager Straightline KIA

Straightline Kia responded

Thank you for the kind feedback. We’re glad to hear the purchase process was straightforward and comfortable. We appreciate your patience while waiting for your vehicle to arrive and will keep you updated every step of the way. If you have any questions in the meantime, please don’t hesitate to reach out. We’re looking forward to getting you into your new vehicle soon. — Rick General Manager Straightline KIA

Straightline Kia responded

We are glad you felt confident and well taken care of throughout your purchase! Danny will appreciate hearing that his quick communication and honesty made a difference for you. Thank you for choosing Straightline Kia and enjoy your new vehicle.

Straightline Kia responded

Thank you for taking the time to share your experience. We are so glad to hear that Danny provided excellent support throughout your Telluride purchase and that you are happy with the condition of your vehicle. Your recommendation means a lot to us, and we truly appreciate you choosing Straightline Kia. Enjoy every mile in your Telluride!

Straightline Kia responded

Thank you for your kind feedback! We are happy to hear you experienced fast, knowledgeable, and great service with our team. We truly appreciate your recommendation and thank you for choosing Straightline Kia.

Straightline Kia responded

Thank you for bringing this to our attention. This is not the experience we want for any customer, and a cracked windshield at delivery is not standard practice at our dealership. Without more information such as your name, contact details, or the vehicle involved, we’re unable to look into this properly or help clear up any concerns. Please reach out to us directly so we can understand what happened and address it accordingly. We appreciate you letting us know and look forward to speaking with you. Thanks, Rick Brar General Manager 403-243-9997

Straightline Kia responded

It’s wonderful to hear that Danny and Darren made your visit such a smooth and enjoyable one. Their professionalism and friendly approach really shine through, and we’re glad they could make your switch to a hybrid both easy and exciting. We truly appreciate your continued trust as a loyal Kia customer and look forward to seeing you again at Straightline Kia!

Straightline Kia responded

Thank you so much for the kind words and for taking the time to share your experience with us! We're thrilled to hear that you felt welcomed, supported, and never pressured during your visit. At Straightline Kia, we always aim to create a relaxed and helpful environment, so it's great to know that came through Warm regards, The Straightline Kia Team

Straightline Kia responded

Thank you so much for your kind words! We're glad to hear that Danny and Cody provided great service. We apologize for the delay in the delivery and appreciate your understanding. We’ll make sure to keep working on improving our timelines. Thanks again for the recommendation – we truly appreciate it!