Craig Langille

Beware -- service department scam Beware -- service department missed a problem that Jiffy Lube and Fountain Tire saw no problem. I took our F150 in for a transmission fluid leak Beware -- service department missed a problem that Jiffy Lube and Fountain Tire saw no problem. I took our F150 in for a transmission fluid leak and fluid/filter change after noticing a few drips on the ground, and confirming with Fountain Tire and Jiffy Lube that it was leaking from near the bulkhead connector.. Received it back with "no leaks" reported on the form. Thought all was fine. Overnight it poured fluid all over the street where it was parked. Way worse than the original leak. Took it back to Northstar, and was told it was a seal inside the transmission, it wasn't their fault they missed it, and I'd have to pay to have the job done again. No exceptions, no reply from their management team when e-mailed. Be very wary of taking your vehicle here. I have 5 Fords and have been a long-time customer, and have never once felt screwed like I have with this dealer. More

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Always a pleasure I have felt like part of the dealership family since I first stepped in the door. Everyone is very friendly and prompt in assisting with any needs of I have felt like part of the dealership family since I first stepped in the door. Everyone is very friendly and prompt in assisting with any needs of the customer! I would recommend this dealership to ALL friends and family! More

by TKFike Verified Customer Verified Customer

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Happy with my service Except for the recall, my F150 was repaired in a timely manner. Everything was fixed properly and when I picked up the vehicle they went over all the Except for the recall, my F150 was repaired in a timely manner. Everything was fixed properly and when I picked up the vehicle they went over all the repairs in great detail More

by DSERWA Verified Customer Verified Customer

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Speedy work done right Came in for a works package, and was pleased with the friendly service. Brittany is always friendly and helpful. All the service staff are helpful whe Came in for a works package, and was pleased with the friendly service. Brittany is always friendly and helpful. All the service staff are helpful when you have questions. More

by KRISTIH227 Verified Customer Verified Customer

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Very pleased My vehicle delivered from service had a issue, Craig Langille made it 100% right, with zero effort on my behalf, I know it sounds cliche but, how very My vehicle delivered from service had a issue, Craig Langille made it 100% right, with zero effort on my behalf, I know it sounds cliche but, how very Mike Holmes of him🙂. What an excellent representative for NorthStar Ford! More

by Calvin Verified Customer Verified Customer

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Warranty work and detail Brought my vehicle in for a service and warranty work. Had a platinum clean. Everything was done on time and looked great. My vehicle has a lot of dog Brought my vehicle in for a service and warranty work. Had a platinum clean. Everything was done on time and looked great. My vehicle has a lot of dog hair in it and the clean looked great. Damian made sure the parts were put aside for the warranty work. More

by DAVEDIESELDOCTOR Verified Customer Verified Customer

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Great staff My F-150 unfortunately has the Triton engine, which I found out has a LONG history of very expensive problems. And now it's my expensive problem. Crai My F-150 unfortunately has the Triton engine, which I found out has a LONG history of very expensive problems. And now it's my expensive problem. Craig was great - got me in quickly, explained the fix, and got my vehicle back on the road. Professional all the way. The staff were fantastic. More

by MCVICAR1 Verified Customer Verified Customer

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4x4 service light on dashboard 2014 expedition We have had some bad experiences with Northstar Ford. We are still waiting for a call back from the body shop about the paint that is peeling off our We have had some bad experiences with Northstar Ford. We are still waiting for a call back from the body shop about the paint that is peeling off our bumper. We brought the truck in for this problem 3 times now. No one calls back. The latest one is the 4x4 service light. We had them take the vehicle for a WHOLE DAY to diagnose the problem. Another day to do the work, and still the check 4x4 light is on when I picked up the vehicle. So we have to bring in our truck again for who knows how long? More

by ROCKDOC0 Verified Customer Verified Customer

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My car was not repaired My car was left for two whole days and they could not fix terrible squealing whenever I backed up and told me it was caused by the weather, humid and My car was left for two whole days and they could not fix terrible squealing whenever I backed up and told me it was caused by the weather, humid and cold! Which neither has been relevant in the past month. More

by jhsiemens Verified Customer Verified Customer

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different experience as 10k ago, everybody deserves a second chance and, definitely, a nice change, invited to come back in 6 months. 180 degrees difference since the last time,good everybody deserves a second chance and, definitely, a nice change, invited to come back in 6 months. 180 degrees difference since the last time,good job Northstar ford!! 👍 More

by HELI212 Verified Customer Verified Customer

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