Brook Russell | Page 4

Steer clear of this place. . New Lincoln and trouble from day 1. Multiple electrical issues, Lincoln way App didn't work,kept getting notices "deep sleep mode:, remote features . New Lincoln and trouble from day 1. Multiple electrical issues, Lincoln way App didn't work,kept getting notices "deep sleep mode:, remote features not available.. Welcome lighting didn't work, hatch wouldn't open, seat wouldn't come back to position, auto hold not working, crash avoidance not working or would come on 2 minutes after someone pulled out in front of you, Car in many times for 2 weeks at a time and come back nothing fixed. Took many videos of things not working, have many texts and e-mails about all these issues. The service department said they didn't know what is wrong and dealership wanted to buy car back. They couldn't fix it?? Lincoln Canada was no help, they said to keep taking car back to dealership to be fixed?? Dealership said they couldn't fix it. Nobody from the service department all the way to the top tell the truth.. Texts,e-mails etc.. Check your paper work, they charged me for a used car warranty?? It is a new Lincoln, 2 charges on there I had to get refunded for. I don't know what a person would do if they had financed a car there. You would be stuck. I traded it and lost a ton of money but the car wasn't safe. Back to the imports and never a domestic hunk of junk Lincoln again. That was another thing, they didn't want me to pay cash?? To finance it.. I had to get in touch with Meghan to pay cash?? What a place. If you have to buy a Lincoln at least find a dealership that has the ability to fix these things. Courtesy Lincoln hasn't a clue, again - texts,emails etc.. Good luck and good riddance. More

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Gary and Brandon Flounders, Shane at service, Brook at service, George Anderson, biz, Will Taylor the service mgr. I consider them all friends, and so helpful. Wouldn't go anywhere else. Victor service, George Anderson, biz, Will Taylor the service mgr. I consider them all friends, and so helpful. Wouldn't go anywhere else. Victor More

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All the stall were wonderful to work with! Dee, Brandon,Greg and Brook went above and beyond to get us what we needed. We didn't feel pressured to make a quick decision ! Dee, Brandon,Greg and Brook went above and beyond to get us what we needed. We didn't feel pressured to make a quick decision ! More

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Service was amazing. Everyone I dealt with was great. I would recommend Courtesy ford to anyone. Everyone I dealt with was great. I would recommend Courtesy ford to anyone. More

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Service is great and there is fair prices. Phone calls were answered quickly and all questioned were as well the detailing department always does great . Phone calls were answered quickly and all questioned were as well the detailing department always does great . More

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The Lincolin dealership and Dee are great in customer satisfaction. Thank you so much for your effort in making our family to stay with Lincolin satisfaction. Thank you so much for your effort in making our family to stay with Lincolin More

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Excellent sales and service. Courtesy Ford is the only place to buy and service your vehicle. Matt Patterson is hands down the best in sales Courtesy Ford is the only place to buy and service your vehicle. Matt Patterson is hands down the best in sales More

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I received great service from everyone at Courtesy Ford Lincoln. Dee was absolutely amazing to deal with. I will definitely be back in the future to buy another vehicle from him. Lincoln. Dee was absolutely amazing to deal with. I will definitely be back in the future to buy another vehicle from him. More

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I have leased a total of four Lincolns and purchased one during the past few years. The receptionists, service personnel, drivers, sales persons, service co-ordinator, technicians and management in this dea during the past few years. The receptionists, service personnel, drivers, sales persons, service co-ordinator, technicians and management in this dealership with whom I 've been in contact with all have shown me friendly respect and competence in their respective positions. It's because of how the staff has addressed my automotive needs and desires I continue to maintain my high level of customer loyalty to Courtesy Ford Lincoln. This company is well named. More

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Top-notch dealer! We have had 3 Lincolns from Courtesy and their dealership name says it all. They have taken care of all our needs. Dee Menon was outstanding! Friendl We have had 3 Lincolns from Courtesy and their dealership name says it all. They have taken care of all our needs. Dee Menon was outstanding! Friendly and knowledgeable, he made the process easy. More

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