Brian Chung | Page 14

The Service Desk (Cameron) is always professional and informative as well as the help and knowledge I receive from the Parts Dept (Bert). Great ownership for representing Toyota and Whitby. Fred informative as well as the help and knowledge I receive from the Parts Dept (Bert). Great ownership for representing Toyota and Whitby. Fred More

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The staff are always friendly, honest and willing to walk me through what they think the issue is or take me for a test drive to confirm. As someone who mainly knows the basics when it comes to cars this rea me through what they think the issue is or take me for a test drive to confirm. As someone who mainly knows the basics when it comes to cars this really reassuring to me. More

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Excellent service as always from Whitby Toyota. The staff are exceptional and always willing to go above and beyond to satisfy the customer. Highly recommended. are exceptional and always willing to go above and beyond to satisfy the customer. Highly recommended. More

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Whitby Toyota has provided us with excellent service for our 2020 Rav4, we have been fans of Toyota vehicles since we bought our first in 1978. our 2020 Rav4, we have been fans of Toyota vehicles since we bought our first in 1978. More

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Andrew Ward helped me buy my car at Whitby Toyota recently. I sought out Andrew as he assisted when I purchased my previous car at Whitby Toyota 13 years ago. Andrew has always helped if I had ques recently. I sought out Andrew as he assisted when I purchased my previous car at Whitby Toyota 13 years ago. Andrew has always helped if I had questions over the years. My son also has his car serviced at Whitby Toyota. He has had reason to deal with local auto dealerships other than Toyota to assist family members and has not been impressed. We both prefer Whitby Toyota. I was so glad I could count on Andrew when I was looking for another car. I felt so comfortable dealing with him. He is always cheerful and good-natured and will go beyond to help in any way. The staff in the service department are also excellent. Thank you Andrew. More

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Very good service however online service booking is terrible!! Need to make it easier to navigate otherwise as a customer you get frustrated and may decide not to service your vehicle at the dealership terrible!! Need to make it easier to navigate otherwise as a customer you get frustrated and may decide not to service your vehicle at the dealership More

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My first time at this dealership and am quite pleased with the level of service received - I felt valued and appreciated. Chelsey, from start to finish, has proven to be quite knowledgeable and de with the level of service received - I felt valued and appreciated. Chelsey, from start to finish, has proven to be quite knowledgeable and delivered exceptional service throughout the process. More

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My "fair" rating is based on my last visit on June 24, 2021. I brought my 2017 Highlander Hybrid for a scheduled service as well as investigate the source of a gasoline smell from the engine. I was infor 2021. I brought my 2017 Highlander Hybrid for a scheduled service as well as investigate the source of a gasoline smell from the engine. I was informed that the mechanic/technician (#919) did not smell any gas odors but did notice that an "engine shampoo" was performed recently and that the smell may be related! I did clean the engine using a foam product on May 25, 2021 but this product had little to no residual odor whatsoever. Even if there was any odor, it would not be gasoline based or would have dissipated by June 24, 2021. Also I started my vehicle first thing this morning(June 26, 2021, 9:00am) and the gas smell still exists. This has been a disappointing visit to Whitby Toyota and not what I've come to expect. More

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Still dont understand why this dealership treat "some" customers this way. Over 7months being trying to reach them over an unsatisfactory experience yet no response. They promise to get back to me but nev customers this way. Over 7months being trying to reach them over an unsatisfactory experience yet no response. They promise to get back to me but never, called in several times only to be told someone will reach out but they never did, i guess they have enough customers that some people don't really matter. More

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Always a pleasure dealing with the parts and service staff at Whitby Toyota. They are professional, courteous, knowledgeable and respectful. I was able to drop and go, received a call once they had my v staff at Whitby Toyota. They are professional, courteous, knowledgeable and respectful. I was able to drop and go, received a call once they had my vehicle inside. Always customer first! More

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