484 ontario Used Car Dealers

Had an appointment for a recall at 2 pm. - smith_debbie12345

Had an appointment for a recall at 2 pm. Waited until 2:53 until CRV was taken into the garage. No one came to ask me if I wanted to rebook on another day. I asked half an hour after waiting and was told they were behind. No one kept me updated at all.Usually service is on time but not this time

Service will charge you $200 for a diagnostic that finds - thereve68

Service will charge you $200 for a diagnostic that finds nothing other than more $$ to dig deeper.

I would like to show my appreciation for the thoughtful - Salomon Nezry

I would like to show my appreciation for the thoughtful service I was provided with by Shawn, during servicing my Civic Honda, this past week.

What a great experience from beginning to end! - Jan

What a great experience from beginning to end! No pressure but rather they took the time to listen and were SO helpful. Great team and special thanks to Jonathan Muir! If you're in the market for a great new car; check this dealership out!! Thanks! Love my new Taos!

amazing dealership i will always come back thank you - davidrezi68

amazing dealership i will always come back thank you Nadia for everything u did see u soon 😉

Would never buy a car from the sales team here or have my - Fernando

Would never buy a car from the sales team here or have my car serviced. I am on my third Kia in a row and go to another city to buy and service my vehicles because of how bad the service is here. Sales team comes across sleazy with old school sales tactics - won’t properly discuss pricing, leave you sitting in the office for ages alone while they go to “see what they can do” with the sales manager, won’t let you take the negotiated price with you to shop around, pressure you, etc. Awful antiquated sales experience. Service department used to be better and now just doesn’t cut it. Don’t understand their own product, dismissive, act like you’re a burden, lack of urgency in answering calls or dealing with customers. Think this place needs new ownership to shake up the culture.

By far the best Kia dealership I’ve been to! - amanda_

By far the best Kia dealership I’ve been to! Unfortunately had to have my car towed to another Kia recently & it just stultified why this one is amazing! They go above & beyond for their customers

Star Motors treats me with respect and integrity as as a - Ian Sherman

Star Motors treats me with respect and integrity as as a loyal decades-long customer. In particular, Sal Ghadie is genuine and authentic and we have a wonderful relationship. Cas is also outstanding! Thank you!

🚨 **WARNING: BEWARE OF AUTOPLANET DEALERSHIP FRAUD** 🚨 - ansalsudheer56

🚨 **WARNING: BEWARE OF AUTOPLANET DEALERSHIP FRAUD** 🚨 I recently purchased a **2022 Hyundai Elantra** from **Autoplanet**, and my experience has been nothing short of a nightmare. The dealership assured me the vehicle was **fully serviced**, including transmission fluid change, engine oil change, and filter replacements. However, after a few months of driving, my car suddenly stopped due to a **transmission failure**. Upon getting multiple diagnostics from professional auto shops, I was informed that the **wrong transmission fluid** was used, causing severe damage. I provided these reports to the dealership, yet they refused to take responsibility. Instead, **they tried to make me trade the car or pay out of my own pocket for repairs**—a clear case of negligence and fraud. After wasting **countless hours and over 10 trips to the dealership**, I was forced to pay **$3,200+** for repairs. Even after they replaced the transmission, they initially installed the wrong type (push-to-start setup, which my car doesn’t have). After another long wait, they replaced it again, but the car still had **gear shifting issues** and drove terribly. It was obvious that **they hadn’t even test-driven the vehicle before delivering it back**. To make matters worse, when I inquired about a trade-in, they offered me a **shockingly low $12,500**, whereas multiple auto shops in the **GTA region valued my car at $15,000+**. They are clearly **taking advantage of customers** by undervaluing cars for their own profit. 🔴 **Major issues with Autoplanet:** - They **falsely claimed the car was fully serviced** when it wasn’t. - Used **wrong transmission fluid**, causing failure. - **Refused to take responsibility** and forced me to pay for repairs. - Provided **poor repair service**, delivering a car with ongoing issues. - **Tried to profit further** by lowballing my trade-in value. - Their **Carfax and service records are unreliable**—they repair cars but do not update Carfax, meaning you **can’t trust the service history**. I waited **over 15 days** for a proper resolution, but they only focused on **making more profit from their own mistakes**. **DO NOT trust this dealership.** They claim to be the **largest dealership in the country**, but their service is deceptive and unprofessional. **Always check Carfax and service records thoroughly before buying from them!** 🚫 **Save yourself the stress—stay away from Autoplanet!** 🚫

Horrible customer service. - firsttimecarbuyer

Horrible customer service. No regard for ethical business, they are just after your money. If you are working with TJ, Andrew or Brian (the GM) they will scam you! I truly wish I had looked at the other reviews before walking into this dealership because they all say the same thing.

Parts department and phone system is very unprofessional. - Brent

Parts department and phone system is very unprofessional. Ordered parts a week ago, left 3 messages for a call back before I do the 30 km drive to pick them up, and no return call. Trying to get someone to answer is very frustrating. Whoever is in charge there should really take a look at customer service issues.

On December 13th wanted to go look at a vehicle possibly - Judy

On December 13th wanted to go look at a vehicle possibly buy one. No parking. I asked a guy, sent me down all the way at the end, then I tried to call them, no answer. Tried it again and the girl tells me, oh nobody's in they're all busy. Real good service rather than take your name and number and have a sales guy call you back

I wish I could give them a minus. - leahwhalen4

I wish I could give them a minus. Crooks, liars, thieves. I bought a 2027 Kia Rio one year ago. This is now the 4th time it's been in the garage for something serious. IT NEEDS A NEW ENGINE. Shockingly the warranty I bought won't cover it. No answer from Janex.

They lie. - Ch_beaches73

They lie. Have you put down a deposit. Don't disclose Canada wide recall. Keep your car for a week to let others test drive it. You no longer want the vehicle due to deceptive practises, you haven't seen or test driven the car, or have taken possession anyway yet (haven't paid cash portion), then they refuse to give you your deposit back! They are unbelievable. They kept me there and wouldn't let me leave until I signed the agreement on the spot (without my glasses), thinking that I was signing an agreement for the sales guy to pick up the car from another dealer! Very shady and unprofessional team.

Terrible experience with financing options and the - juliasmom

Terrible experience with financing options and the salesman. We left the dealership because we told them we are not trying to haggle we just don’t want expensive payments and this doesn’t match our needs so we left. They called us back to offer more incentives and the cost was way over what we said would be our top budget. It was uncool to offer something yiu can’t even come close to especially once we had already left and said no. I’d be weary of someone who had tons of sales awards on the wall. It doesn’t mean that they are a good salesperson it means they will do whatever it takes to get the sale. There is a difference. We would never go back there they meet the definition of car salesman! He wasted our time and made us think this sale was possible when he knew it wasn’t. We were leaving to go to a different dealership and he called us back promising so much more than he could offer. At the end of the day I’m mad at myself for trusting this person as they were so misleading.

Paul is helpful, knowledgeable and professional. - JW

Paul is helpful, knowledgeable and professional. He manages to keep his cool at all times. Thanks for being a great guy :)

we are very pleased dealing with Downsview jeep - christine Kopplin

we are very pleased dealing with Downsview jeep wrangler, we have been the customer since 2019, and Sam Amer has been working hard to get us what we were looking for, also he has been treating us like his own family, extreamlly polite, friendly, and caring about his customers, we always get back to him for a new deals. he and his colleges Sean Shalchian the Finance Officer who is working in Downsview Jeep location as well. we were being treated the best way possible by them. we are quiet pleased with their service. Thank you

Erik was great. - tylerbell8873

Erik was great. Great communication and clearly cares about his customers and business. Highly recommend and will be going back for my next vehicle.

Absolutey Horrible Horrilble Customer Service and Junk - Lisa

Absolutey Horrible Horrilble Customer Service and Junk Vehicles. I do not recommend them at all.

I have been coming here for years . - Dennis

I have been coming here for years . Kendra has always been amazing to deal with. She is the main reason I keep coming back.

Worst service ever had! - Corbiere_jr

Worst service ever had!! First I was told my truck was ready for pick up because issues were fixed. I get the keys start to leave truck goes back into limp mode so the truck was back into service area and needed to stay to get it fixed. I waited for two hours for a shuttle and I had to call for another ride because shuttle service was way too long. They offered to pay a rental as my truck was in the shop for repairs and as I got the text saying my truck was ready for pick up, I called and was informed they are not paying for the rental they offered. Not a happy customer

Seriously bad customer service, highly not recommended. - zaslam

Seriously bad customer service, highly not recommended. Got the time to inspect a car when reached person was not available and no one else could show the car. Waited for the sales person to come back and when he came back rather coming to us he started chatting with his colleagues. When we approached him he handed us over the keys and disappeared. As we didn’t like the car we handed over the keys back and asked about a car parked in next spot. When he told me the price I just said that it seems like higher than market price and sales person rather trying to explain me why it is priced higher than market started telling me that you have no clue about that car and you should not even looking at and left us there with a comment that go on web and if you find a better price of same model I will give it to you. Based on that challenge I sent him a same model car from another dealer and he said ok I will talk to my manager. The sales person was rude and unprofessional highly not recommended.

Zero rating if possible, I never expected such rude - AH

Zero rating if possible, I never expected such rude people can work for Kia. Kia should take note. The car in warranty and service is denied with a manufacturing defect that I got done from another dealership. never returned to such a dealership. Was shocked when the service manager had the same attitude and zero customer care.

Excelent service and the car was delivered on time. - lpolicciardi

Excelent service and the car was delivered on time. The staff is very polite and very friendly.

BUYER BEWARE! - petra-ann.wilson

BUYER BEWARE!! DO NOT BUY A CAR FROM ICAR THUNDERBAY!!!! This summer I purchased a 2019 Elantra with 40 000 kms on it from ICAR. The car appeared to be in good condition and with low milage. When I brought my car to the carwash however, I barely started to spray the hood and a bunch of paint just wiped off my car. I contacted the sales rep that sold me the car and he said that it was my fault for bringing the car to the car wash. I then went to an auto repair shop and they confirmed that there was definitely something wrong with the paint and that bringing it to the car wash should not have taken off the paint as described. I then emailed the sales rep that sold me the car. He again told me it was my fault for washing my car at the carwash, even though I barely sprayed it, but said that if I got a second quote to fix the paint, they would see what they could do to help me get it fixed. He also claimed that they care about my experience with them and want to help me fix this issue ( LMDAO) . I then sought out a second opinion and quote at a different auto repair shop. I was told by the second car repair shop that not only was it not my fault that the paint came off, and that unless I was holding the pressure washer directly against the paint ( which obviously I did not do), then there was no reason for the paint to come off and clearly there was a defect in the paint. Every single car owner brings their car to the carwash and the paint doesn’t come off like that. This car repair expert told me to just keep contacting the people who sold me the car, because it clearly was a defect with the paint. I have since sent in this quote to icar and they have decided to just ignore my emails and refuse to acknowledge this issue further. My partner has been looking to buy his own vehicle and was interested in a car at icar but has since changed his mind, seeing how they have been treating me. Again, do not buy a car from ICAR THUNDERBAY, I regret trusting them, now I am going to be out an additional 1500$ to repair the paint, when I am already overpaying for the car I got. PLEASE PLEASE PLEASE< DON’T FALL FOR IT> THEY WILL NOT ASSIST YOU IF YOU FIND SOMETHING WRONG WITH THE CAR YOU BUY FROM THEM >

Just wanted to give big shoutout to Steve Ott . - Redwings91

Just wanted to give big shoutout to Steve Ott . Terrific salesman. Was treated extremely fair. No pressure.

I just received my 2020 Dodge grand caravan crew and I - Sexycarrie9

I just received my 2020 Dodge grand caravan crew and I was already having problems in November, the middle of November, the end of November and December and I've had nothing but problems with it. And I just find out today after putting money after money after money into it that the cylinder 3 is gone. And it's going to cost thousands of dollars to get fixed. This place will do nothing about it. When they knew all along about everything and they tell me it's my fault... We'll never ever deal with these people again and I will never tell anybody friends or family to go through them, as my parents got a vehicle from them too, and they're having nothing but problems with their vehicle. I'm going to go further to get something done because I'm not being stuck. With a monthly high payment each month and not have a vehicle..

Purchase of my 2017 Ford Escape was made so easy & far - blockhart

Purchase of my 2017 Ford Escape was made so easy & far from uncomfortable by the sales rep. David Bagot. Won't be the last time dealing with him. Very professional.

Excellent friendly, personalized service! Highly... - John Marks

Excellent friendly, personalized service! Highly knowledgable sales person. No pressure to buy. They went the extra mile and stayed open past closing for us. I will definitely purchase another car from them.

Went to buy a new vechile. - eastcoastsoul

Went to buy a new vechile...was told it would have winter tires, under coating and a full tank of gas....was jerked around for 3 weeks as salesman was shady as fxxxx...and kept giving excuses about working on those things . After going to management to try to get him to honor, they said he no longer works there and the best was when I though my husband was my cosigner. Turned out I'm not even on the loan. Didn't find that out til I tried to change payment date. But ran my credit so much that my credit took a massive hit so now I can't finance anywhere . DO NOT BUY FROM THIS COMPANY!!!! They lie about EVERYTHING!! I will find out soon from the dealership if they even did an honest safety as they said it got wet and cannot produce it. I'm hoping to sue!