I recently had an extremely frustrating experience at - stephanygarcia22
I recently had an extremely frustrating experience at this dealership, and I feel compelled to share it in hopes that others don't face the same issues. My sister and I visited to discuss the possibility of leasing a car. We were initially greeted by the sales manager, Daniel Angelucci, who then handed us off to another associate, Derek Rose. Derek was very professional and great to work with. I myself made it very clear to him that we were still in the process of sorting some things out and would follow up once we had more information about going forward with any car deal. This was understood at the time.
However, during our test drive, we later discovered that Daniel Angelucci had run unauthorized credit checks on both of us without our knowledge or consent. This was never disclosed to us, and we did not sign any forms to authorize such actions. We were completely unaware that behind the scenes, a deal was being made on our behalf.
To make matters worse, my sister was asked to make a small deposit, which we were told would be fully refundable if we decided not to move forward with the car. Later that week after deciding not to proceed with the lease we requested our deposit back, only to be threatened with legal action and told that my sister was legally obligated to purchase the car. This created a hostile and uncomfortable environment, which was completely unacceptable.
We have repeatedly tried to reach out to resolve this matter amicably, including contacting the general manager, Jim Garofalo but have not received a response. The dealership has refused to refund our deposit, and we are now forced to escalate the issue to the appropriate authorities OMVIC due to the unauthorized credit check and the unprofessional behavior displayed by Mr. Angelucci.
I strongly advise others to be cautious when visiting this dealership, as their handling of customers and business practices is deeply concerning. I hope this review serves as a warning to those considering doing business here.
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