Review for the Purchase of a New 2024 VW GLI. - Alexanish
Review for the Purchase of a New 2024 VW GLI.
Sales – 5/5
I found the vehicle I liked, contacted the sales department, and Impreet was assigned to my deal. Dealing with Impreet was easy — he was professional, understood what I wanted, and knew the product well. We were able to put a deal together fairly quickly without any issues or misunderstandings, which proves he appreciates customers’ time and understands their needs. Highly recommend Impreet to anyone who values time and appreciates honesty.
Documentation – 1/5
After the deal was finalized, I had to arrange some paperwork such as insurance, bank details, etc., which I emailed to Arty. I also advised that I wouldn’t be taking any additional insurance or coverage and requested the documentation be prepared so I could stop by, sign ahead of time, and schedule delivery. I did not receive any response via email. I then called several times but was unable to reach Arty, so I had to visit the dealership in person. All I can say is, when we met, I felt a very unfriendly attitude. I get it — if you're not interested in any add-ons, you’re not a good customer since no commission is generated.
Delivery – 2/5
The vehicle was set for delivery on a weekday evening. When I arrived and inspected the vehicle, I found a few stone chips, including one on the front driver’s door, along with polishing marks and poor detailing. I notified the delivery person but was told nothing could be done and that someone would contact me the next day. The least I expected was a simple apology — I understand the world isn’t perfect. Keep in mind the vehicle was brand new; if it were used, my expectations would have been much lower. On the positive side, the front license plate holder was not installed, and I was asked if I wanted it installed. So, if you’re someone who prefers side plate holders, your front bumper won’t be drilled automatically.
Post-Delivery & Service – 3/5
As promised, I received a call from Domenic the next day. He was very straightforward and professional. I explained the delivery issues and was asked to leave it with him for a resolution. Detailing was not a problem — Domenic told me to bring the vehicle in, which I did, and I have no complaints there.
However, the issue with the paint chip on the driver’s door remained. We went back and forth on it. As compensation, I asked Domenic to touch up the chip as best as possible and throw in a set of winter mats. He took the request to his manager and came back with another offer — the dealership had a similar vehicle on the lot and could swap the door. I agreed, with one condition: it must not affect any electrical functions. Spoiler alert — it did.
We agreed on a date, and I dropped off the vehicle. A loaner was provided. The door swap was done by a third-party body shop in a timely manner — no complaints there. However, my saga was just beginning. After the swap, I started having issues with the memory seat and mirror functions. I later found out the door came from a lower-trim GLI that didn’t have those features. The issue required multiple visits to the dealership and leaving the car each time. Again, a rental was provided.
After several attempts — which included replacing modules, harnesses, and programming — the issues were finally resolved. On at least two occasions, I was told the issue couldn’t be duplicated and the vehicle was ready for pickup. Thankfully, I work nearby and was able to come in and demonstrate the problems myself. Special thanks to Taylor (Warranty Manager), who was very polite and understanding throughout the process. Unfortunately, everything mentioned above took a lot of time — and time equals money.
I hope your experience will be smoother than mine.
P.S.
I requested my service history (work orders) via email from both Taylor and Domenic, and also asked for a follow-up. I received no replies. Once again, I had to visit the dealership in person just to get the paperwork. I genuinely wanted to leave a solid
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