97 Ontario Lincoln Service Centres

Recently brought in our 2024 F150 for its first oil - K.stenson.89

Recently brought in our 2024 F150 for its first oil change. It was assigned as a waiter and it was done in a timely manner. The service writer was polite and to the point!! Lastly truck was washed and I was a very happy customer!!

Oak-land ford provided excellent service from car sales - AK

Oak-land ford provided excellent service from car sales and front desk to the service department and follow up

White Oak’s Collision Center repaired the damage on my - WJS

White Oak’s Collision Center repaired the damage on my car, and took care of all the details. I would certainly recommend return if I need collision repairs in the future. My car looked as good as new when they returned it to me. Thanks White Oak’s Collision Centre.

Very friendly and most of all trustworthy. - marcoda2000

Very friendly and most of all trustworthy. I know when I go there it will be an easy and honest transaction and they continue to care well after the transaction is done. I refer people there without hesitation.

They service was very good and understanding very clean - Corystark6

They service was very good and understanding very clean shop they got me in very fast

The problem was repaired quickly, the agent was courteous - Frank

The problem was repaired quickly, the agent was courteous and very knowledgeable-keep up the good work.

Customer service is very good Service department always - debbiegruszka

Customer service is very good Service department always fixes the issues and no problems after the service

Whole place is crooked. - 1343125

Whole place is crooked. Swindling people out of money. Lawsuit is coming, see you in court.. (Ford as a company has no credibility, produces low quality cars that break down. This dealership doesn't honor warranty of cars they sell. Moreover, there is a feeling this dealership in cahoots with warranty department at Ford Canada in denying repairs to cars under warranty. The judge in court will laugh at you.) People, stay away from this place in particular and Ford company in general.

Very poor customer service . - DeLucaFamily1994

Very poor customer service ... actually NO customer service or an ounce of respect from Greg Quirk. I felt like I was being "talked down to" instead of "listened to". There is a very long story behind my issue but between a poor service made on my vehicle to trying to get some support back for having to spend over $1600 to repair their mistake, Mr Quirk refused to dee any reasoning and was very abrupt and made me feel like I was wasting his time.

Thé service was excellent and the staff very polite. - lucietagliafierro

Thé service was excellent and the staff very polite. I used the courtesy ride home and they picked me up at the appointed time. Very happy with the service. 10 out of 10

Good response during my first customer claim for warranty - Johnewhite49

Good response during my first customer claim for warranty issue with all staff involved in the process👍🏼

There is definitely a culture of carelessness, dishonesty - NeverDonnelly

There is definitely a culture of carelessness, dishonesty and lack of pride at this dealership. Here is one of many examples of what you can expect with Donnelly Ford Lincoln: 5 months ago (February 14th, 2025), I brought in my truck to have pictures taken in order to file a requisition for body work before my Tricor Appearance Protect warranty expired July 11th. Despite leaving many messages for weeks for an update, I did not hear from Donnelly Ford Lincoln until more than 4 months later (June 23rd, 2025), only to be told that I should go to the dealership where I purchased my truck to make the claim. The service advisor and manager at Donnelly Ford Lincoln knew that the claim had been processed months ago but could not be bothered to call me to let me know!! With only a few weeks left before my warranty expired, I had to start the process over again at Donnelly Kia Mitsubishi (brutal dealership as well).

Great customer service in the Service Department. My... - Chris

Great customer service in the Service Department. My vehicle was repaired quickly and the price was fair. Thank you Michael Chang!

**Summary of Complaint to Downtown Auto Group** Robert - youcanreachrob

**Summary of Complaint to Downtown Auto Group** Robert VXXXXXXXXXe expresses deep dissatisfaction with the handling of a transmission issue in his 2022 Ford Transit 350 High Roof. After diagnosing a transmission valve body problem in August, he was told by Sacha at Downtown Ford that sourcing the necessary part would be difficult but safe to drive the van. This led to a transmission failure during Labor Day Weekend. Despite finding the part himself, delays in repair and poor communication followed. Promised completion dates were missed, and after several rental vehicles, the van was returned without proper testing, leading to another transmission failure while in use. Robert highlights a lack of thorough road testing and concerns over safety standards, supported by documentation from another dealership, Polito Ford. The ongoing issues have affected his business, which relies on the van, and he emphasizes the need for a prompt resolution and accountability from the Downtown Auto Group. He mentions that the mechanics' failure to properly repair the vehicle has jeopardized safety and his business's reputation. Robert plans to follow up with a phone call to discuss this issue further.

Best Service Dept - JonnyBoy

We bought an F-150 from an Ottawa dealer but tried a dealer for our servicing that was closer to home. After the first time, no one else touched my truck until I traded it in recently. Sadly the Ford Super Duty did not meet our needs, but if we could have, we would have bought it here. Their service desk is the best!

Incredible Service from Navin and his team! - Domenicottobre

Incredible Service from Navin and his team! My car always gets treated like it’s going to the spa when it comes here for service! Thank you! Domenic