62 Ontario Lexus Service Centres

Peter did a great job helping me with my vehicle. - manu

Peter did a great job helping me with my vehicle. He went above and beyond and was able to assist me in getting my vehicle repaired correctly which another deal was unable to do

I had a short appointment with Omar to help me to rest - Carmen Gheorghe

I had a short appointment with Omar to help me to rest the applications for Lexus after first Maintenance of the car . Unfortunate after first maintenance both application did not work for me second driver . One application was complete re-set, the main application for Lexus is a challenge to re-set the second driver . Still is not working correct for the second driver. Omar spend a lot of time with me in person and on phone . Some set-us like second profile were restored. Thank you to Omar , however the application need to be improved .

I am delighted with the service and the kindness that I - shimles besher

I am delighted with the service and the kindness that I received from Ken Shaw Lexus and the staff, and I highly recommend this dealership

Outstanding service and workmanship! - merritt10

Outstanding service and workmanship! My brand new Camry was recently damaged/sideswiped - damage to the driver's side door. Jim and the White Oaks team explained the repair process, the insurance claim process and timeline and estimate. And stick handled issues with the insurer. The repair is impeccable as was the service. White Oaks and staff are professional, friendly, knowledgeable and meet their commitments. THANK YOU!! Stephanie

Amazing care and service! - Taranehrabiei

Amazing care and service! Highly recommended! Hamid took care of my car. I was at work and my husband dropped the car. Hamid kindly texted me and introduced himself and said if I have any questions, I can reach out and ask! In a few hours my beautiful Lexus was ready! PS The car was even washed. I love Lexus! Thank you Hamid 🙏🙏🙏

Always an excellent experience when either calling or... - Gloria B

Always an excellent experience when either calling or going in for my regular service. Efficient, polite and awesome service.

My muffler was making a clanging noise after a trailer... - Unhappy Customer

My muffler was making a clanging noise after a trailer hitch was installed, at another business, when I was out-of-town.. I wasn't worried about this problem, because I had an appointment for routine maintenance of my car only a few weeks later at Bel-Air Toyota. I had the mechanic, at Bel-Air Toyota, inspect my muffler to see what the problem was and how it could be fixed. Their mechanic told me, "It would take an hour to fix the problem." Their Service Advisor said, "The cost would be $65.00 to $135.00." When I asked if the cost could be kept down their mechanic said, "Get the right trailer hitch. Fix the problem yourself! Go to a welding shop. Part of the hitch has to be cut. We don't have torches here!" I was very upset upon leaving Bel-Air Toyota, because their service advisor and mechanic were both rude and disrespectful to me. After leaving Bel-Air Toyota, I drove right to a muffler shop, where the mechanic added four spacers (two per bolt) to the muffler mounting bracket. It took only about one minute. With a smile on his face the manager said to me, "There's no charge. We are happy to do it!" I have now driven my car a few thousand kilometers and the muffler is no longer hitting the recently installed trailer hitch. I purchased my car new at Bel-Air Toyota less than one year before this incident and no longer trust their service. Also, I feel their staff is unprofessional and are only concerned about making as much money as possible by taking advantage from unsuspecting customers. You have now been warned about how Bel-Air Toyota service staff treats their customers.

I bought my car earlier this year from this dealership - ripneetsingh

I bought my car earlier this year from this dealership and had one of best experiences then. But on my return today to get my car serviced I was so exited to see that the service level was even a notch better. My service manager Michelle Singh showed great patience and professionalism around our questions about the service and answered each one of them to the best of our expectations. I am so glad to have chosen Don Valley Lexus!