149 Ontario Ram Dealers

I purchased a used 2021 Ram ProMaster from Dilawri - marco.moscatel

I purchased a used 2021 Ram ProMaster from Dilawri Chrysler Jeep Dodge Ram at 370 West Hunt Club Road on March 18, 2026, and this has turned into by far the worst vehicle purchasing experience of my life. Only 33 days after taking possession of the vehicle, and after driving just 3,202 km during my ownership, the transmission suffered catastrophic failure and required complete replacement. What makes this situation even worse is the complete lack of support and communication from the dealership afterward. Emails and phone calls eventually went unanswered, and Hussein, the Used Car Sales Manager who had been handling the file, effectively disappeared from communication altogether despite the seriousness of the issue. The problems also extend beyond the transmission failure itself. The dealership failed to complete agreed-upon repairs before delivery. The driver’s side mirror was supposed to be replaced as part of the sales agreement. First, I was told the mirror would arrive in mid-May. Then I was told mid-July. Months later, the issue still remained unresolved. To make matters worse, the third-party warranty sold to me with the vehicle turned out to be essentially worthless when I actually needed it. After a catastrophic transmission failure only a month into ownership, I was still left paying out of pocket for major repairs on a vehicle that failed almost immediately after purchase, all while simultaneously being ignored by the dealership. I have purchased vehicles before, including through private sellers, and I can honestly say I have had smoother and more trustworthy experiences buying privately than dealing with this dealership. The lack of communication, failure to follow through on contractual obligations, and overall disregard shown toward me as a customer have been unacceptable. I am giving this dealership 1 star only because it is the lowest rating I can give. I strongly encourage anyone considering purchasing a used vehicle from this dealership to thoroughly inspect everything, get every promise in writing, carefully consider how post-sale issues may be handled if something goes wrong, and ultimately consider purchasing from a different dealer altogether.

⭐⭐⭐⭐⭐ I had an excellent experience with Orangeville - Michelle Presley

⭐⭐⭐⭐⭐ I had an excellent experience with Orangeville Chrysler. The entire team did everything they could to make the transaction as smooth and stress-free as possible. Even when issues arose that were completely outside of their control, they went above and beyond to find solutions and keep everything moving forward. Their communication, professionalism, and commitment to customer service were outstanding from start to finish. I never felt like just another customer—they genuinely cared about making sure everything worked out for us. I highly recommend Orangeville Chrysler to anyone looking for a new vehicle. And best of all, I absolutely love my new Cherokee Hybrid! Thank you to everyone (shout out to Shamar & Randy) at Orangeville Chrysler for a great buying experience! 🚙⭐

Extremely disappointing experience. - Lauri

Extremely disappointing experience. This dealership sold me a “fully safety certified” vehicle that was later found to have multiple cracked rims—4 cracks on one rim and 3 on another—with clear signs that someone had attempted to cover or repair the damage. This is not a minor issue; it is a serious safety concern that should never have passed certification. The rims were serviced as part of the sale and this would have been discovered then by the dealer. The car was stored over winter and driven less than 1,000 km before the problem was discovered, making it very clear these defects existed before the sale. Selling a vehicle in this condition while representing it as safety certified is unacceptable and dishonest. Buyers should be extremely cautious and have any vehicle independently inspected before trusting this dealership’s representatives.

Very good buying experience! - Dale

Very good buying experience! It was a pleasure working with Anni, Mark and Matt. All my questions answered, offered different options and price points and provided competitive pricing. The vehicle has been in now for a few scheduled services and Ignatia and the service team have provided very good service. They have been accommodating for appointments and accurate on length of time and cost of service visit. I would highly recommend this dealership based on my experience.

Process was very smooth and fast. - Nate

Process was very smooth and fast. Great customer service. Referred my cousin to get his car from here too!

I'd give them zero stars if I could. - KG33

I'd give them zero stars if I could. Worst experience I have ever had while purchasing a vehicle. Mitch offered me services as a courtesy of my business and for trading in my vehicle, said to ignore the actual numbers as they wouldn't reflect on my bill, and then they ended up charging me anyway. I have email correspondence with the individual who claimed we could sit down and fix everything, only to be pretty much blocked from any communication. Straight up criminal. They also called me a week AFTER the purchase to grab important information like my old ownership of the vehicle they already took.. just gives credit to their xxxx poor business/management skills.

Beware of Dishonest Pricing - Mandatory dealer add-ons - ps4

Beware of Dishonest Pricing - Mandatory dealer add-ons not reflected in online list prices. I had reached out to Unique Chrysler to purchase a pre-owned Porsche listed on their website. When I inquired about the vehicle over the phone, I was quoted a monthly payment by Leah, my sales rep (who, to her credit, was extremely pleasant throughout the entire deal) but was never informed that there was a dealer extra included in that price. However, once arriving at the dealership to go over numbers, I was informed that there was an additional $1200+tax charge ($1350 total) for a TAG system installation by Mio, the Finance Manager, that was not previously disclosed. The dealership was firm that this add-on would remain, claiming that this is what they had paid Porsche to have it installed and would be losing money if they did not charge it to me. However, I had previously looked at an identical vehicle at a Porsche dealership a few days before, which unfortunately sold before I could purchase it, who had quoted me $800+tax for the TAG installation (and happily removed it upon request) - so I am not quite sure where the dealership had gotten this upcharge from. We had negotiated through the sale, and I ended up with my final offer being exactly the online list price of the vehicle, but without the upcharge/installation of the TAG system, and they would not budge. For a dealership that prides themselves on "Transparent" pricing, I was not pleased with the dishonest pricing tactics used. If the TAG system is a mandatory upcharge, why not include that into the list pricing of the vehicle on their website for true Transparent pricing? Before leaving this review, I had called and asked to speak to a Sales Manager, but did not have my call returned either. I would advise others to be wary that the prices listed online are not the final price (before tax/licensing) of the vehicle - and to ask for a breakdown of pricing before proceeding.

I had an amazing experience working with Matt Crann. - jenniferlunn776

I had an amazing experience working with Matt Crann. I was in need of a vehicle and I started looking for around, I honestly had no idea what type of car I wanted. Instead of trying to sell me just anything, Matt took the time to really listen to my needs, lifestyle, and budget. He asked all the right questions and helped guide me through the different options, explaining the pros and cons of each vehicle so I could make an informed decision. Matt was patient, knowledgeable, and never made me feel pressured. He genuinely cared about finding the vehicle that was the best fit for me, not just making a sale. Throughout the entire process, he worked hard to find the right deal and made what could have been an overwhelming experience feel easy and stress-free. Thanks to Matt's guidance and dedication, I ended up with a vehicle that I absolutely love and that perfectly suits my needs. If you're looking for someone who will listen, take the time to understand what you're looking for, and go above and beyond to help you find the right vehicle, I highly recommend Matt Crann. Thank you for making this such a positive and enjoyable experience ⭐⭐⭐⭐⭐

Unsuccessful in sorting our numerous issues with truck on - D.truman

Unsuccessful in sorting our numerous issues with truck on repeated visits. Recommended to seek second opinion.

Ensure you ask for Ethan Yang! - ludluck

Ensure you ask for Ethan Yang! We are from Sarnia, Malik was horrible and had stood us up from meeting on a Saturday August 2 2025, he did not let us know the dealership was closed for the long weekend. We had appeared on the lot one more time on 20 Sep after visiting so many other dealerships and I already vowed not to deal with Malik. Out walks Ethan Yang, a nicely dressed, eager and presentable young man. Ethan greatly assisted us and went out of his way to answer all questions we had, the first person in the Sarnia - London area to answer our question on which package do we need for the options we wanted (simply it was to get a powered passenger front seat, now identified as in the SL1 package, no white and no black trucks). He meticulously has us test drive various trucks with various options to ensure we had the right truck for us. Ethan then worked diligently with Dan Mock to get us the best deal we could possibly have made. I really couldn't have asked for a better salesman to assist us in this purchase. Ethan really saved the day here for us, he does deserve a huge pat on the back from his company, he took us from not wanting to deal with this company to making a sale. This is an amazing story of how one person can turn another off of a company then another can really place the company back in the limelight.

Don't go to service dept they will scam you for lots of - Paul123

Don't go to service dept they will scam you for lots of money on parts and labor. Was loyal customer and instead of discounts they overprice everything and very disappointing for many years stay away. The Service Manager has terrible customer service skills and is mister know it all but lacks experience.

Buyer beware! - N

Buyer beware! Find another dealer! Dont do it! After they take your money and trade ownership all communication stops. Sales ignores you. Business managers ignore you. After multiple phone calls, emails and texts going up the chain to the business manager, you might get exactly what you started with. Your money and your car back. Please don't waste your time here like I did.

Great service. - rlanglois

Great service. Always helpful. Cam is fantastic and arranges service for my two Rams to accommodate my schedule. Mechanics are excellent and my vehicles are always serviced and returned clean. I would recommend them to anyone who need s a vehicle serviced.

Horrible experience. - David

Horrible experience. Do not buy. General sales (Michael) manager is extremely rude, unprofessional and in fact quite condescending.

I went in to Superior Dodge just before Christmas 2025 - Daniel Cooper

I went in to Superior Dodge just before Christmas 2025 for service (under warranty) on my Dodge Hornet RT. Everyone at the dealership treated me Awesome. The service department diagnosed the problem quickly and accurately (Thanks to Jude Cormier & the entire team). They had me back up and running in time for the holidays. The owner (Greg Lefave) also helped me out with a loaner, while my Hornet was being serviced. The whole team made it a great experience! Highly recommend! Sincerely, Daniel Cooper

I have now had two major repairs done at Erin Dodge and - farrugia

I have now had two major repairs done at Erin Dodge and both times my vehicle is returned 'less clean' than it was when I took it in for service, Erin Dodge tells me they do not clean the customer's vehicle after service because they only have one detailer who is too busy. I understand there are cost restraints but to return a vehicle to a customer that has grease marks are smudges isn't acceptable. At least clean what your technician has made dirty. Speaking to management doesn't get you anywhere. So ... moving forward, I will be taking my vehicle elsewhere where I feel my business is appreciated. By the way, both repairs were not minor.

Horrible service department Advisors nothing more than - Buy a Ford

Horrible service department Advisors nothing more than upsellers They keep getting replaced meaning zero continuity Garage struggles with the basic repairs

I had an appointment for 830 , I arrived 15 minutes - currie123

I had an appointment for 830 , I arrived 15 minutes early. I stood at the service counter being completely ignored for 10 minutes. I just gave up and left ,have a new appointment at Wellington Motors Guelph. I strongly recommend that no one ever attends this dealership. Rude arrogant service agent , avoid her at all costs. I called the service manager Tim. No answer, I left a message of concern and dissatisfaction. Never heard back , no surprise there. You’ve be warned , avoid this badly run dealership.

I had a great experience buying my 2023 Pacifica Hybrid - Chris Watson

I had a great experience buying my 2023 Pacifica Hybrid Pinnacle from Mike and Jacob. They were easy to work with, patient, professional and their pricing was extremely reasonable. They were very reasonable with my trade in value and the process was simple.

Communication of the necessary repairs very poor. - Disdodge

Communication of the necessary repairs very poor. Communication between mechanics and the front desk is lacking resulting in long wait times, no assistance if vehicle not ready on time, and dissatisfaction. We were even made to feel guilty because the mechanic had to stay later to fix the truck. If the original issue had been fixed two years and $3000 ago, perhaps we’d be happier. Everyone in this company passes the buck. It’s nobody’s fault.

My new caravan was under warranty. - Rb 99

My new caravan was under warranty. The battery died. I bought the last battery off them before it was gone. Otherswise it would be 4 weeks for a new one to come in they said.. I asked them to install it then get.my money back. They said it would be next week before they could install it. I had my mechanic install the new battery. I needed my van Now they wont warranty it cause they said they didn't install it. They left me in a no win situation.

I purchased a used vehicle from Scarsview. - EM82

I purchased a used vehicle from Scarsview. Karim, the GM and Amir the sales manager were both very helpful. Joseph was the salesperson, and he was easy to work with and friendly. Everyone I spoke to there was very pleasant and professional. We had an issue initially, but management was very helpful in rectifying the issue. They have a great inventory of interesting used cars, and they will treat you well. I highly recommend them.

Purchased a vehicle from them "as is" mind you. - Alex

Purchased a vehicle from them "as is" mind you. Took it to my garage to have it checked out and it passed safety. They didn't offer any warranty on the vehicle and the general manager seemed adamant about the fact that he bears no responsibility on this vehicle after its left. After about 2.5 months of owning this vehicle and driving it, the misfires began. I'm somewhat good with cars, so I pulled the codes, and got to work. Replaced Battery, Alternator, Sparks, Injectors, two oil changes, and paid to have Canadian Tire for labor of installing it. After I was completely fed up with dealing with this vehicle I gave up and took it to another Dodge dealership (Village Chrysler), who were very transparent, and quickly found that the down-leak test found 70% leak. They said repair costs would be close to what I bought the car at ($7500), and that I'd be better off replacing the engine. The engine always ran slightly rough at idle, but I thought it was minor. I'm sure they knew this when selling me this car, but clearly wanted to get rid of this car without replacing the engine, or putting in the hours to replace the heads, lifters, and rockers, so they though let's pawn it off to some sucker. Very disappointed with this dealership. I've done much business here, especially service for years. Will never be returning to this location. Steer away. Complete scam. The salesperson tried to privately warn me that nothing to good to be true is. I should've keyed in on that.

It can be uncomfortable buying a new vehicle, but that - Domesticfan

It can be uncomfortable buying a new vehicle, but that was not my experience at this dealership. From the first visit to picking up my new truck the purchase went very well. very transparent on pricing, hit my budget and good trade in value on my old Ram, Thanks.

Great experience. - cbrown

Great experience. No hassle, fast, efficient and without an issue. Joe was great to deal with and knew his stuff. Was worth the drive from Hamilton for the truck I wanted!

I put my Jeer wrangler in for peace of mind service. - Henry

I put my Jeer wrangler in for peace of mind service. I looked and noticed they did not rotate the tires and i am not sure they even did any kind of inspection. Everyone looked like they were half asleep there, Please avoid this location for service at all costs.

very bad service. - jerryhanlan064

very bad service..not knowing how to fix this rear gear problem..sold me parts I never needed.I had to tell them how to correct the problem.very bad..they listened.,and they didnt have to put on parts I never needed..inexperienced mechanics..bottom line..over charge me in $1000,s.Service adviser hides,dont return calls.,but I did get a loaner for a month.My steering wheel was straight when it went in there..when it came out...croked big time.Told service adviser..she said..leave it with me..got shuttled home..by noon..she called said it was fixed..so shuttle picked me up.went to go get my key..no charge on invoice..so after leaving the lot..same thing.wasnt fixed.instead of going back to complain..I took it to Firestone on tecumseh rd..45min..it was all done.steering wheel straight...from a computer readout,Firestone gave me..one side was completely out of alighnment..crooked,and other side abit..Will not go back to Windsor Chrysler..was gonna buy the new Dakota in a few yrs..,but after this treat ment..,wouldnt buy anything..they lie,about price,steal from customer,and add fraudalent charges plus their mechanice,should not of been playing around front end,when he had gears to change in back.1st 2 weeks..I waited..they oredered wrong parts.How incompident.,and hurtfull to the customer to have sooo long..soo disgusting..service is terrible and should be closed permently.

We purchased a vehicle through the Bustard Waterloo - S + J

We purchased a vehicle through the Bustard Waterloo dealership. We dealt with Juan in sales. We also dealt with Sales Manager Andrew and Roy. The entire procedure was excellent, we were treated with respect and although we had an issue with the first vehicle, we could not have been treated more fairly or professionally. I would highly recommend this dealership, in particular Juan, as he is knowledgeable, helpful and pleasant. We paid cash for the vehicle and were not charged an extra $1-2 thousand as seems to be “normal practice” for some of the dealerships. If you want excellent service…this is where to go. 6 stars out of 5 😉

I had a great experience buying my first brand new - John M

I had a great experience buying my first brand new vehicle..Thanks to Danny for not pressuring me & finding the exact truck I wanted ...Thx to Donna also she was nice to work with in the financial department..

I had a great experience and felt I got a deal that truly - socaljs

I had a great experience and felt I got a deal that truly worked for me. I asked for specific things, and they delivered. Marcus and Vanessa were very upfront throughout the process, and there were no hidden surprises.