149 Ontario Ram Dealers

Had contract for new truck delayed delivery then refused - Bay King Ripoff

Had contract for new truck delayed delivery then refused to honour price (attempted to offer a lower trim level for contracted price) scam artists!

I have never had such a negative experience with a - JG

I have never had such a negative experience with a dealership. I was misinformed at best and lied to at worst. There is no desire on their part to rectify the situation they caused. I would avoid this dealership at all costs. I traded in a vehicle to lease a new one based on being told there would be no cost to me. They decided not to proceed with the lease buy out and instead returned the vehicle costing me $4k. (I said if there was any cost to trading in I would buy-out my lease). This was done AFTER I had signed the new lease. I have tried everything to resolve this with them and they have no interest. They will say anything to get a sale and will not stand behind their sales process. Unethical and unprofessional is my experience with this dealership. Do your homework before working with them.

Extremely Unprofessional and Unethical Experience – Buyer - CarEnthusiast

Extremely Unprofessional and Unethical Experience – Buyer Beware I recently visited Oakville Chrysler Dodge Jeep RAM to purchase an Audi e-tron GT after working with a sales agent, Ankur, who was excellent throughout — professional, responsive, and helpful. We agreed on a $51,500 trade-in value for my Jeep Wrangler 4XE 2023 with 20,400 kms (Paid $85K 2 years ago), and all terms were clearly confirmed in advance, including pricing, documentation, and a scheduled test drive. On the day of my appointment (the first week of September 2025), I: Test drove the vehicle Paid a $3,000 deposit Reviewed all documentation (including the Carfax) Signed the Bill of Sale Terms and Conditions Provided my Ownership Docs for my Jeep Wrangler Sahara 4XE During the process, Brandon and Ankur noticed the Audi e-tron GT was missing winter mats. They went online, shared a couple of options with me, and Brandon assured me they would cover the cost. Everything seemed ready to go, and I was told the deal was only pending the manager’s final signature. However, after waiting for over 10 minutes with no explanation, I found the financial advisor casually chatting with four members of management. I was then abruptly told they would not honour the agreed-upon trade-in value, attempting to reduce it by $4,000 on the spot — despite having already signed documents and paid a deposit. This was not only unprofessional, it was deceptive and unethical. I immediately requested my deposit back and left the dealership. While I do want to acknowledge Ankur's professionalism, the behaviour of the management was completely unacceptable. I spent over 5 hours travelling to and from the dealership and at the dealership itself, not including the time spent on countless communications beforehand. In an attempt to resolve the issue, I am considering multiple options to rectify this absolutely horrible experience: File complaints with OMVIC Begin proceedings with CAMVAP Contact Stellantis Head Office Consider Small Claims Court Put a review online based on my experience To make matters worse, Jason, one of the managers, requested I can through the sales agent, Ankur the following day through Ankur. He tried to explain that they had made a mistake, thinking it was a different Jeep. This was absurd, given that they had my Jeep’s VIN and over two dozen photos of it. His excuses were weak and unconvincing. Then, during the call, he said, “I have a customer at my door, I’ll need to let you go.” I gave them three days to provide a resolution that I felt was fair and reasonable. To date, I have yet to hear back. Jason even had the audacity to tell me that it was "not fair" to leave a poor review based on my experience, which I found comical given how horrible the situation was. He went on to say he would deny any wrongdoing, further frustrating me as he apologized on the one hand and contradicted himself on the other. I strongly advise others to avoid Oakville Chrysler Dodge Jeep RAM. A handshake and a signed agreement should mean something — clearly, at this dealership, they don’t. I would not recommend this dealership to anyone based on their unethical practices.

I put my Jeer wrangler in for peace of mind service. - Henry

I put my Jeer wrangler in for peace of mind service. I looked and noticed they did not rotate the tires and i am not sure they even did any kind of inspection. Everyone looked like they were half asleep there, Please avoid this location for service at all costs.

Brain Coneybeare at Midland Chrysler was awesome to deal - Robert

Brain Coneybeare at Midland Chrysler was awesome to deal with. We love our new used van. It was so nice of him to figure out how to get it to the sister dealer closer to home for pick up. The rest of the team was also helpful as we figured out how to get the payment through after a mistake on my part.

I was at the dealership dropping off my vehicle for - MK

I was at the dealership dropping off my vehicle for service when I hear one of the staff on the phone yelling at a customer. The staff member was very rude to the Person on the phone. Absolutely horrible had I not needed the serving I was booked for and time constraints I would have walked out. I have since found a new dealership to service my vehicle. I have since learned the staff members name was Anna. She definitely needs help with her customer service skills. No person should be talked to that way.

My advice? - Mike

My advice? Stay far away from this dealership. We had a signed bill of sale with an agreed amount for my trade in. They went over it my trade, drove it and gave me a price we agreed to. Super excited to pick it up m a few days later and they tell me I owe another 1600$ for my trade as it need some repairs??? The sales manager George "lyin" McAllen, the sales manager told us the repairs were needed so the car could go to auction...well 2 days later it's for sale in their lot. We "negotiated" it down to $1000, because at that point I had already switch my insurance and dealer had flipped the plates. We felt like it was a shake down. Avoid this dealer at all costs, and if you do go, do not give them a deposit!

Absolute joke of a dealership they’ve had my jeep for - petercabral95

Absolute joke of a dealership they’ve had my jeep for over month just to replace a transmission bunch of clowns working at this location.

I purchased a new truck several years ago. - Dabetsinc

I purchased a new truck several years ago. They surprised you with a fresh baked cherry pie upon delivery. Not store bought , but private bakery. I stopped by the other day and had Shamar mention a new leased truck came in. After explaining all details thoroughly , I purchased it . Definitely an honest caring salesman. Upon picking up truck on delivery day I couldn't beleive it. He went out of his way and purchased a cherry pie on his own for me. Day after receiving truck he even met me at dealer and we resolved an issue with an item that came on truck. Definitely a big asset to the dealer.

I Purchased a chrysler 300 did not order the rust - paul

I Purchased a chrysler 300 did not order the rust protector or the paint protection but added it to the bill I salesman calls me and asked why I gave a negative review because he didn't receive his monthly bonus I should have contacted OMVIC if you still want to purchase from these people with all the negative reviews and you have an issue contact OMVIC they will work for you.

Poor service and dishonest sales and service managers. - Griesenipple

Poor service and dishonest sales and service managers. False information on the bill of sale and they supplied fca false information as well. Fca also was no help. Do not buy from Dilawri auto group or any brand owned by stallantis

I wouldn’t trust these guys to fix the chain on my - Disappointed Owner

I wouldn’t trust these guys to fix the chain on my bicycle. I brought my truck, which I had purchased there a few years before, in to fix a tire that was unsafe. I told them I only had a hour as I had to be home to get my daughter from school. More than 2 1/2 hours later instead of fixing the tire they did all the recalled stuff, which was minor, without my permission and then sent me on my way with an unsafe vehicle and told me I would have to make another appointment to have the tire fixed. Just brutal!

Terrible experience with financing options and the - juliasmom

Terrible experience with financing options and the salesman. We left the dealership because we told them we are not trying to haggle we just don’t want expensive payments and this doesn’t match our needs so we left. They called us back to offer more incentives and the cost was way over what we said would be our top budget. It was uncool to offer something yiu can’t even come close to especially once we had already left and said no. I’d be weary of someone who had tons of sales awards on the wall. It doesn’t mean that they are a good salesperson it means they will do whatever it takes to get the sale. There is a difference. We would never go back there they meet the definition of car salesman! He wasted our time and made us think this sale was possible when he knew it wasn’t. We were leaving to go to a different dealership and he called us back promising so much more than he could offer. At the end of the day I’m mad at myself for trusting this person as they were so misleading.

Paul is helpful, knowledgeable and professional. - JW

Paul is helpful, knowledgeable and professional. He manages to keep his cool at all times. Thanks for being a great guy :)

If you're looking for used cars and is calling in and get - redcx5

If you're looking for used cars and is calling in and get to choose a salesman, choose Gad. As a first time buyer, I have fond memories of my time at this dealership, and I checked with three others. Gad is well above and beyond better than the others. No lying, some pressuring, a lot of hand holding!

Dealt with Alex and Ian on the purchase of our 2022 Ram - firefighter8885

Dealt with Alex and Ian on the purchase of our 2022 Ram 1500 Sport. Very awesome service we got from them. I would certainly recommend them to any of my friends thats in the market for a new vehicle!

It has been a year since I purchased a used 2015 Kia - cbabich

It has been a year since I purchased a used 2015 Kia Forte from Wellington, here is my experience with the car. - Noticed the vehicle didn’t have a donut for flat tires, remember this. - After a little over a month, breaks started giving out, and I needed a new master cylinder ($900) - After getting that fixed, tech noticed that the brake lines were rusted; luckily, my local Kia dealership found this was a recall. It would have probably been a $1200 job. - Four months in, the shark fin car antenna broke off ($60) - 8 months in, the fan blower connector fuse was fried. Needed a new connector and fan blower. Luckily, I was able to fix that myself – still, new fan blower and connector ($100) - After about 11 months, the tire wear was exceeding two flats on my front tires (would be nice to have a donut), and extensive wear on the rear tires tread was almost gone. Replacing 4 tires ($800). - 12 months, spark plugs and coil causing a misfire with the engine, because those were worn, $450 repair. - A little over a year in, the windshield wiper motor was blown, $400. Needless to say, this car has been an absolute annoyance to deal with. $2710 in repairs with a little over 1 year of ownership. I find it an absolute laugh riot when they call to leave messages about getting service at their location. Would never consider getting another vehicle from this location; they’re no better than the sketchy used car lots you see sprinkled across this province. DO NOT RECOMMEND!

Great service. - rlanglois

Great service. Always helpful. Cam is fantastic and arranges service for my two Rams to accommodate my schedule. Mechanics are excellent and my vehicles are always serviced and returned clean. I would recommend them to anyone who need s a vehicle serviced.

You want a great deal, go to Rami. - Durango

You want a great deal, go to Rami. He will take care of you. And for the parts, ask for Tony. He will give you best prices. All others were great but I dealt with those 2 gentlemen.

This dealership’s service department has incompetent - marparm

This dealership’s service department has incompetent technicians, lied to me boost their service bills, and damaged my vehicle.

Went on line to book an appointment for an oil change and - bigpapa

Went on line to book an appointment for an oil change and was confirmed for 930. At 1130 went to pick up my vehicle and was informed that it was the next vehicle to go into the shop. 2 hours later and still no oil change. When I got home, there was an e-mail saying that Galt Chrysler removed my e-mail address from their system. EXCELLENT customer service NOT.

They don't honour their warranties. - Dominic.Gouveia

They don't honour their warranties. Noah M is very unpleasant to deal with...stay away.

Buyer beware, would not be surprised to find out they ate - Preet

Buyer beware, would not be surprised to find out they ate sell re-vinned cars, very shady sales practices. The whole experience was really off. Go somewhere else.

One star is too many. - Ryan

One star is too many. Even after putting a $2,500 deposit on a truck they sold it from under me. I made a deal on a truck here with Sam Yekta and we had an agreed trade value on my truck - all set and ready to sign the bill of sale. Then Sam calls me to tell me they thought my truck was two years newer (even though they had the VIN#) and therefore the trade value dropped by over 40% ($4,500). Sam then told me he would revise the bill of sale and send it to me the next day to be signed. The next day Sam sends me a text message to notify me the truck has been sold to someone else. Extremely frustrated with this dealership, the salespeople, and Management. The entire process has been anything but smooth.

They are very nice until you have an issue with warranty - Whoknew

They are very nice until you have an issue with warranty on their product, then the face turns and you will be disappointed. We have bought multiple vehicles from lakeridge, something must have happened through covid because they have lost it. Incompetent shysty crooks is what they are. Completely disgusted with there attitude and service. Would not recommend to anyone. Never going back.

This dealership is the one to goto, even if you're hours - Doubled613

This dealership is the one to goto, even if you're hours away! Worth the drive, worth the time. I dealt with Sean Robert's who went above and beyond to not only get me a vehicle but to make my dream truck affordable and to make that dream come true! Unlike most salesman, Sean listens! He cares! Sean knew what I wanted, knew every option I required and wouldn't stop until he found the exact specs and the exact truck which he did! Also, Unlike most dealerships sean doesn't lie, rush, pressure, he takes the time to work with you, your budget and needs, he listens to your life events, stories, talks about your family, children and again, he cares. Sean is down to earth, friendly and actually treats you like a human being not like a number which is so rare these days. I was also fortunate enough to meet his son who was fantastic and brought up well. The finance manager was great, straight forward to the point, the gm was great, they didnt waste my time or pressure me either. All and all everything was easy straightforward and stressfree! The way it should be, God bless sean and his family, and thank you! If you want a good dealership that is honest and cares, this is it, but always see Sean if you go there, personally i think he should be gm! Great experience, would rate higher if I could.

Purchased a 3 yr. - Sahara

Purchased a 3 yr. old car from this dealership less than 12 months ago. Battery died and couldn't get into dealership to replace for almost 2 weeks. Had it done at my own mechanic and the dealer just says nothing they can do because I didn't go to an FCA dealership. Worst customer service I've ever experienced.

This dealership is run by incompetent and fraudulent - Dave

This dealership is run by incompetent and fraudulent individuals, who purposely hide facts, they lie, lack integrity and play ignorant to hidden damage. They are the epitome of the slippery used car salesman reputation. Your first instinct when you drive into this dealership is correct and the condition of the dealership represents exactly who they are, avoid this dealership completely.

I would have given 'zero' stars, but that is not an - 47steverane

I would have given 'zero' stars, but that is not an option. DO NOT BUY A USED VEHICLE FROM AURORA CHYSLER. My 19 year old son bought his first vehicle (a 2016 NIssan Frontier) from here. They agreed to 'Safety' the vehicle (which we wanted as he would be driving it between Guelph and Seneca College along the 401, 407 and 404). When we picked up the truck, we were told it needed nothing to safety and was in great shape. Less than a month later, it was in our local mechanic's shop where our mechanic said it never should have passed a safety. Long story short, it FAILED a safety inspection at Canadian Tire just 4 days before we bought it from Aurora Chrysler (Aurora Chrysler safetied it claiming it required nothing). The MTO has done an inspection and concluded that it was not properly safetied by Aurora Chrysler (photographic proof before - from Canadian Tire's inspection and after, the MTO's inspection, show the same issues never having been resolved). The truck had its licence plates pulled by the MTO and it needs almost $14 000 in repairs to be allowed back on the road. Needless to say, my son does not have that kind of money and when I reached out to Frank Chan (the GM), I was told that it was not their problem. OMVIC is now investigating and we will need to take them to small claims court to get back our money which will most likely take a couple years at least. Sad to think that a 'reputable' dealership would screw someone over like that (let alone a kid that worked for years at McD's saving his money to buy his first vehicle) and put people's safety at risk. Save yourself a lot of time, money and headaches and AVIOD THIS DEALERSHIP.

Very dissatisfied with the service at the dealership. - Zookeeper

Very dissatisfied with the service at the dealership. Went in early in morning, not busy, no other customers around. I had a part in my car to replace a faulty HVAC but that was not my concern, I probably could have done that myself. My main concern was car not starting on occasions and I wanted mechanic to check codes etc before any work was done. I asked service person “ could you have the mechanic talk to me first so I can explain what my problem is”. I went and sat in lounge. 15 minutes later they come and tell me my car is done. I said I wanted to talk to mechanic to tell him my problem. He had not dealt with my issue at all. The lady I had asked to do this just sat there and pretended not to pay attention, explain or apologize It wasn’t until I got in her face and said I told you, that she said a very weak and insincere “Sorry”. Went into show room to talk to the general manager, sales person said he would handle it, he listened to my story, went into service bay, but nothing was solved. Will not be back for service or new vehicles