58 Ontario Mazda Dealers

When an engine light appears on your dash you don’t want - Elizabeth

When an engine light appears on your dash you don’t want to fool around with it. I got a same day appointment with Skip and a quick repair time with Jennifer looking after it. I was really pleased they took my concerns seriously. Well done.

Honestly, best experience! - ascenzi_n

Honestly, best experience! I went to a few different places and Mazda was the best! They were super friendly, very helpful and listened to what I was looking for as a customer!

Just purchased a Mazda CX5 from Performance and the - meaghanillaszewicz

Just purchased a Mazda CX5 from Performance and the entire experience was great! Zena was amazing and made us feel at ease. She was very patient with us and even stayed late one evening for us to test drive vehicles. On the day of pick up, everything went so smoothly and Peter made sure to go over and explain all the features on our new car. Everything is set up to our preference. Big thank you to all the staff at Performance for making our car buying process so much more enjoyable. After much shopping around we are very happy with our decision to get a Mazda. Meaghan and Ryan

Since I got my 2017 mazda cx5, I’ve been bringing it to - Nikki

Since I got my 2017 mazda cx5, I’ve been bringing it to mazda of toronto wherein Bill P ALWAYS took great care of me by keeping me safe with my car…. He attends to my needs promptly and swiftly with a smile. He treats me like family. His work ethic and kindness is unmatched. I would never go anywhere else even though I’ve to drive from brantford just for an oil change. You guys rock!! Happy holidays!!

This dealer handles cases attentively and with fast pace, - B Chan

This dealer handles cases attentively and with fast pace, enthusiastic and with a patient manner.

I have been looking around for a Mazda CX-5 for a few - Deesse

I have been looking around for a Mazda CX-5 for a few months before going to Scarboro Mazda. Unlike the other dealerships, I received nothing but excellent sales and customer service from Eugene at Scarboro Mazda! I am very particular with the details of my transaction and Eugene was very patient with me. Rob, the sales manager was likewise very professional and accommodating with all my requests. KUDOS to the team, keep up the excellent work!

Excellent service at NewRoads Mazda! - amacher01

Excellent service at NewRoads Mazda! Friendly, knowledgeable staff who truly care about their customers. The experience is always smooth, professional, and enjoyable. Highly recommend Sergei Kanev at NewRoads.

Absolutely horrible customer service. - fadinaz

Absolutely horrible customer service. They're all just a bunch of liars here and they do not care about their customers.

Bought a used car last week Jordan in sales provided - angelag

Bought a used car last week Jordan in sales provided exceptional service, highly recommend Mazda Kingston

I purchased my first 2025 Mazda CX-30 on Jan 29-2026. - Bhanumati

I purchased my first 2025 Mazda CX-30 on Jan 29-2026.Aaron provided truly excellent service from start to finish. He was incredibly kind and knowledgeable, patiently guiding my family and me through the process and giving us ample time to make our decision. His support was invaluable in ensuring we chose the perfect vehicle that fit all our needs.

Great purchasing process at this dealership. - m.kelso

Great purchasing process at this dealership. A big thank you to Derek and Laurie for your professionalism.

I am formally escalating an ongoing warranty issue - Omer Alan

I am formally escalating an ongoing warranty issue involving my leased 2025 Mazda CX-50 Turbo (approx. 24,000 km), and the repeated mishandling of this matter by Yorkdale Dufferin Mazda. This has now become a serious service failure and a significant waste of my time. Ongoing Driveline / CV Axle Clicking Issue Since shortly after delivery, the vehicle has produced a clicking noise during turns. The issue has progressively worsened and now occurs during both left and occasional right turns. I have made multiple attempts to have this addressed: Initial visit: Noise did not reproduce; no inspection performed. Second visit: Noise reproduced twice during a test drive. Despite this, I was told the vehicle could not be placed on the hoist due to snow underneath it and was required to reschedule. Rescheduled appointment: I was contacted the morning of and told not to attend because it was raining and the vehicle “could not be diagnosed.” After insisting on proceeding with the appointment, I was advised that the service manager would personally test drive the vehicle to confirm the issue. I attended, waited approximately one hour, and was then informed that the service manager was not present and I would need to return yet again. Immediately after leaving the dealership that same day, the clicking noise occurred again and was recorded on video. The service manager has previously acknowledged this appears to be a CV axle/driveline issue and that the part is on backorder. The vehicle was said to be safe to drive. However, repeated appointment cancellations, weather being cited as justification to avoid inspection, and lack of coordination within the service department are unacceptable. This is a leased vehicle under full factory warranty. I should not have to fight to have a known drivetrain issue properly diagnosed. Prior Warranty Misrepresentation (Vent Issue) This is not the first incident. I previously attended the dealership regarding a broken interior vent and was told the issue was not covered under warranty and that I would need to pay out of pocket. After contacting Mazda Canada directly, I was informed that the issue was in fact covered under warranty. I then had to return to the dealership to correct the matter and receive a refund. At that time, I chose to give the dealership another opportunity to handle my vehicle properly. Instead, the current situation has been handled even worse. Pattern of Concern There is now a clear pattern involving: Incorrect warranty representation Repeated delays and cancellations Weather used as justification to avoid inspection Multiple scheduled visits with no progress Significant and unnecessary loss of time This has moved beyond inconvenience and into a failure of basic warranty service standards. Required Resolution All evidence is available on video of the issue.

I went for a winter tire swap and the tires are on - gossible

I went for a winter tire swap and the tires are on rims. The guy at the service with the twisted hairs added the services for balancing the tires without telling me and wanted me to sign. Good that I asked and then he told me the extra cost for balancing the tires. What a tricky way to get your customers to pay more. I told him I didn't ask for balancing tires and why he didnt reveal the additional service until I ask. I just wanted tire swaps. It came across deceiving for not reveal the services before asking the customer to sign. I insisted I just wanted a tire swap. Then after the job is done, I found out one of the tire caps was so loose that it fell off after a short distance and half of hooks of the cap were broken. It is a sign that someone just jammed the cap into the rim. And another cap is cracked. It showed me the shop doesn't take care of their work and poor workmanship. They should have told me one of they caps was broken even they didn't break it. They should not let the customer drive out with a broken cap. Also they didnt bother to check the air pressure of the winter tires after they out them on. I never had such a bad experience with Mazda dealership services. I have been a mazda customer since 2017 and have been with Applewood Mazda in Erin Mills all these years and they are so good and each time they would check all my tires and tell me everything about my summer tires and my winter times about their thread uses and the pressures after the jobs. They would talk me through the tires. Only this time they were booked until Jan then I though maybe I just go to another Mazda dealership to do the tire swap. What a big mistake I ended up one broken cap and one Cracked cap, and almost unknowingly paying for an additional balancing job, and I have to check my own tire pressures after going home. I wouldn't recommend this dealership service to anyone and I will stay with the Applewood Mazda in Erin Mills. It is true you wont know how good you have with your dealership until you try another one. A good learned lesson.

A very good experience with Service Advisor Ashley Newman - rfuller0715

A very good experience with Service Advisor Ashley Newman Courteous and very knowledgeable. She pointed out in detail and clearly the work to be done. A 10 rating.

These guys won't stop contacting me despite telling them - devan

These guys won't stop contacting me despite telling them multiple times to put me on a do not call list. I have filed a complaint with the CRTC. I took my car here, they tried to overcharge me, I spoke to a nice front reception lady and a mechanic who was scatterbrained and could not adequately explain his recommendations. I took it to another company, who was as confused as I was - and we happily went off forgetting Gyro Mazda ever existed. Do not go here.

I recently purchased a used car from here. - jackchaves34

I recently purchased a used car from here. I came to test drive it out and informed them about the low tire pressure issue that appeared on the dash. They told me that once I came back to take the car home 5 days later, a mechanic would have dealt with the issue. After driving it off the lot, the low psi issue came back and I went to get it checked out and turns out it had a crack in the rim, which I now have to Get replaced. Same issue revolving around getting an oil change which they promised me, but was never conducted. Lot of empty promises and lies from this dealership. steer clear.

Would give negative stars if that was possible. - barbara.korwin

Would give negative stars if that was possible. Avoid at all costs. The car was not ready on time, they shouted at me as though I was at fault, then cancelled the sale because I complained to the General Manager. Rude and completely unprofessional.

Katie the Service Manager provide “White Glove” treatment - Mark V

Katie the Service Manager provide “White Glove” treatment like no other. In the past I would decline all recommended service however with the level of support and salesship Katie showed how could I say No!!! I have a 2015 Mazda CX5 with 250,000KM. City driven. I have made sure to keep all maintenance work done at a Mazda dealership only. It sure cost me however the car runs like a brand new vehicle. I refuse to go anywhere else. Moving forward I only go to Budds Mazda of Oakville. I love how they send you a video of the parts needing replacement. Some dealerships just say they do this but Budds actually uses the technology properly with their customers. I love this place! I look forward to servicing my car at your deals hip for life as long as I keep getting the treatment from Katie Andrew’s

Upon visiting we were told they could only sell us a - nat

Upon visiting we were told they could only sell us a Mazda CX 50 if we had a 2021 trade un or newer . I have no trade in as my daughters inheriting my Rav 4 . They offered no invite inside, no incentives and frankly were more interested in watching an airshow in London than in making a sale-I would not recommend.

The service was first class ,far exceeded my expectations - garnettecwilliams

The service was first class ,far exceeded my expectations .The sale rep. Was patient, understanding and very knowledgeable. I was able to make my own decision with being forced into a purchase I could not afford.

Top Shelf all around Sales department and also service - abmarsh

Top Shelf all around Sales department and also service department went over and above on my vehicle purchase. I would highly recommend this dealership if you are in the market for a new or used vehicle. Family owned and run and just nice people all around Alex Marsh

Eddie Li is very professional, personable, knowledgeable - Charles

Eddie Li is very professional, personable, knowledgeable and honest. He gave us a great deal on the options we chose . The pricing is possible because this is a high volume dealership. The buying experience was made easier with the no pressure; best pricing from the start ;no games approach. We are very impressed with- the help the customer- approach that we received.

This is the first time purchasing a vehicle, and I've - kimberschance

This is the first time purchasing a vehicle, and I've bought quite a few, that I haven't felt any type of pressure whatsoever, which is amazing in and of itself. Harjinder was very relaxed, professional, knowledgeable and actively listened to what I had to say. The vehicles sell themselves and this dealership is very aware of that, which allows for a great buying experience!! When the time came to deal with Mike, the experience just kept on improving! I walked away extremely pleased with this dealership and an amazing vehicle too! Finally ...... To those ladies out there who are not comfortable buying a vehicle alone, and I know there are a lot of you, this is definitely the dealership that you want to go to, Harjinder is your guy!

Purchased a 2022 CX-5 and the service I felt was above my - Nordstromsarah

Purchased a 2022 CX-5 and the service I felt was above my expectations from both Vicky Samara and Chelsey. We are very happy with the vehicle and would highly recommend Half-Way Motors Mazda 😊

Service department was fantastic and on thorough with - ellisray690

Service department was fantastic and on thorough with everything that had to be done Ellis

I’m happy that I brought 2025 Cx-5 GS. - rbaker

I’m happy that I brought 2025 Cx-5 GS. !!! ALTAF HUSSAIN did an excellent job . I recommend go to him if you. Looking for vehicles. Big thanks to Ajax Mazda staffs !!

The service was fine. - Simpquelph

They did try to make the customer aware of the car problems right away.The overall experience was fine. It was like most service areas.

Got some work done on the car by the mechanics here is a - Jo

Got some work done on the car by the mechanics here is a bit overpriced but they did a good job and they take time to even send videos of the problems and video to fix them it would be a 5 for me I just find it a bit overpriced.

Very happy with the purchase of my new CX50. - brucas

Very happy with the purchase of my new CX50. It was not high pressure sale like other dealerships. Everything was explained very thoroughly. I have deal with many dealerships and this was definitely one of the best.

I visited Westdowne Mazda on November 12 to have my - jonnymahony15

I visited Westdowne Mazda on November 12 to have my wife’s winter tires installed and to address a heating issue in her vehicle. While the heating issue was resolved, we later discovered that the winter tires had not been installed and that the summer tires were still on the car. We noticed this issue on Monday, November 17. I understand that mistakes can happen, and human error is always possible. However, the experience that followed in trying to have this error corrected was extremely disappointing. I contacted the dealership numerous times throughout that week and left multiple messages. I had worked with Maria during my initial visit and left several messages for her without receiving any response. I also spoke with several receptionists, explained the situation, and requested to speak with a manager. I was told multiple times that I would receive a call back, but none came. It was not until Friday, November 28 that I was finally put in touch with a manager named Naiel. During this call, his tone lacked any meaningful apology despite the seriousness of the issue. I explained that I was concerned about my wife driving with summer tires as the weather was becoming colder and she did not feel safe. We agreed that the vehicle would be brought in the following morning, November 29, at 8:00 a.m., to have the winter tires installed. Although Naiel explained how the error occurred, there was still little acknowledgment or apology for the inconvenience. Having to bring the vehicle in on a Saturday and spend several hours correcting an error that should not have happened was far from ideal. I also had a separate appointment scheduled for December 12 to address a speaker issue in the vehicle. During the November 29 visit, I inquired about a possible discount for this upcoming service, which we agreed to discuss at the December appointment. That same day, my wife called the dealership twice and left messages for Naiel, hoping to hear directly from him about what had occurred. She did not receive a call back. When I returned on December 12 for the speaker repair, the only accommodation offered was a 13% discount on the speaker parts. More importantly, there was still no effort from Naiel or any member of management to offer a sincere apology for the earlier situation. I want to emphasize that this review is not about discounts. It is to inform others of the disappointing level of service we experienced. While mistakes can happen, there was a complete lack of accountability, communication, and urgency in resolving the issue. It took numerous phone calls over several weeks to have a straightforward mistake corrected. Based on this experience, I would strongly encourage others to think carefully before choosing this dealership if this is the level of customer service they can expect.