Be careful. - Mad Mike
Be careful. I've had 3 bad experiences with this dealership, all with personnel - the tech work has been excellent. They service my 85-year-old mother's late model Mazda. The car is 4 years old and has less than 40,000KM.
1) When it goes in for oil changes, they want to do the recommended service. last year at 36 most, they called me for approval to do the 36mo service. I looked at the manual and said sure. When we picked up the car they had done $700 worth of work over and above. This included changing an air and cabin filter they changes 6 mos/5,000km prior for $150, a brake fluid flush, coolant flush and brake cleaning. I called back asking why - they said it was approved, that was their service department's recommended 36K service, not Mazdas.
3 mos later we went to buy out the lease. A sales rep kept harassing my octaganarian mother into a new lease. She was trying to sell her the ultimate peace of mind comes from having a new car with fewer dependability risks. They wanted her pristine leased car because it had 30,000km and they thought she'd walk from the $19K buyback on a car with a tradein value of $35K.
Then last month (Jan 2025) , another oil change - rather odd as services had been 12,000KM, this last one was 5,000km. It appears they reprogrammed the her oil service interval to 5,000km, not an uncommon trick done on unsuspecting customers.
Again there was a recommendation for extra work. They told her at 40,000KM the recommended maintenance included a wheel alignment, brake cleaning, mechanical inspection, and a full electrical inspection and service. another $700 of extra work.
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