52 Ontario Lincoln Dealers

I have always liked the professionalism as well the - Gill

I have always liked the professionalism as well the courtesy that they show the moment you walk in. I truly feel extremely comfortable dealing with them knowing that they will take care of my car.

Reliable and efficient dealership. - Frankie He

Reliable and efficient dealership. I've lease our vehicles from them in the last 10 years.

Very friendly and most of all trustworthy. - marcoda2000

Very friendly and most of all trustworthy. I know when I go there it will be an easy and honest transaction and they continue to care well after the transaction is done. I refer people there without hesitation.

Ivan Bjel is amazing and is always great with each - Isaac L

Ivan Bjel is amazing and is always great with each service visit/appointment. 10/10 would recommend!

This is my second time coming to the dealership. - rodgon99

This is my second time coming to the dealership. Rex is absolutely fantastic at what he does and always makes sure that the customer is satisfied. I’m very excited to drive my new truck!

I have been dealing with Northway Ford for the past - Rick VanEvery

I have been dealing with Northway Ford for the past 20yrs. I have referred family and friends. I highly recommend to drop by Northway Ford in Brantford. I recently purchased a vehicle, Aran Singh from Northway Ford helped me with all my questions and options and found the vehicle I was looking for! Thank-you Aran! I Highly recommend on your next vehicle! Ask for Aran Singh. Thank-you!!!

We originally left Ford because we needed a van and made - lilies_cookers18

We originally left Ford because we needed a van and made the move to Kia. After a year and a half, we realized just how much we missed the Ford experience—and we came back home for a Ford Bronco Sport from Jim Keay Ford. From start to finish, the service was absolutely top notch. Yannick, our salesperson, was incredible—knowledgeable, patient, and genuinely invested in making sure we found the right vehicle. Adrian walked us through the financing and warranty options with clarity and professionalism, making the entire process smooth and stress-free. The level of care, honesty, and customer service reminded us why we loved Ford in the first place. Coming back to Jim Keay Ford truly feels like coming home. Highly recommend!

Fantastic service as always 👏 and the concierge service - ckow

Fantastic service as always 👏 and the concierge service was right on time. The car was pristine when it was returned

Our experience at Pine Tree Lincoln was EXCEPTIONAL! - Gianni Gagliardi

Our experience at Pine Tree Lincoln was EXCEPTIONAL! The sales and support teams provide excellent service and were incredibly accommodating. Our sales consultant Omid, was very helpful and patient. When our 2026 Corsair was delivered, the unveiling was a memorable experience. Following this the entire management team that was available, came to personally thank us and welcome us to the Lincoln family. It is now 2 weeks after the delivery and we continue to receive welcome messages from Pine Tree Lincoln management and today we just received flowers to thank us for our business. Top notch! I would highly recommend Pine Tree Lincoln.

Documentation fee of $899. - nickcappelletti3

Documentation fee of $899.is highway robbery. Hopefully new owner will fix. Lorene seems nice.

Recently went in for exhaust issues, they pinpointed the - Whaler_99

Recently went in for exhaust issues, they pinpointed the issue and actually referred me to local exhaust comapny to do the work much cheaper. Appreciate that! One of the issues with dealers, they typically aren't allowed to fix things like this and are forced to replace the whole thing, at customers expense. Really appreciate the service departments honesty in this!

Was treated very poorly working here. - Shazim

Was treated very poorly working here. I got sick used my 3 days and was fired over the phone stating "theres no real reason" Very Unprofessional

I purchased a pre-owned car in December which only had - DeeKay

I purchased a pre-owned car in December which only had one key and was guaranteed as part of my purchase agreement that I would be given a second key; however, it was not ready when I picked up my car. I was told that this was because the holiday season had been very busy and they hadn’t had anyone in service to do this between Christmas and New Year’s, but that someone would be in touch and would come to me to program a second key; I am about an hour and a half’s drive from this dealership, which they knew at this time. Nobody ever got in touch. I have spent the past four months reaching out again and again, first to my sales associate, then to his manager, and now to the GM. Every time I am either ignored, ghosted, or given the runaround. I have spoken to my local Ford dealership, and it would cost me close to $750 to get a new key programmed myself. Parkway Ford refuses to either send someone to do this, as promised, or to refund me the cost or having this done myself. I do NOT recommend purchasing from this dealership.

Wow, after reading the reviews and complaints regarding - Jamiepearson71

Wow, after reading the reviews and complaints regarding truck sales (go through the complaints thoroughly as I did), many complaints of unprofessionalism and/ or lack of professional sales service. I appreciate people taking time to write a review as it helped me avoid this dealership and i’ll be looking at others in the GTA!

An indelible stain on the community it professes to - Paul

An indelible stain on the community it professes to serve, and this dealership is particularly predatory on seniors. My stepfather, a retired Ford St. Thomas Assembly Plant worker with about 33 years of service no less, was directed by the sister dealership, Courtesy Ford in London, to travel to St. Thomas to have electronic and door damage fixed on his Escape. St. Thomas Ford repaired the electronic issue but their body shop ignored the door damage. One of their Service Advisors told us that she would look into this but we never heard from her about it again. Around that time, this same Advisor claimed to us that she fell on hard times and asked us to loan her thousands of dollars. We obliged, but when I asked her to return the funds, she completely ignored our pleas and vanished herself into the ether. As a result, I sent a detailed e-mail message describing both of these issues to General Manager Brandon Dumouchelle, asking that he provide assurance to me by the end of today that both of these issues will be promptly & properly resolved. I received no reply from Mr. Dumouchelle whatsoever. Presumably he too has vanished from the face of the earth, or that St. Thomas Ford cares not that it preys upon unsuspecting seniors. A truly vile and repugnant organization. Would not recommend, unless you have a penchant for being repeatedly victimized by a heartless staffer bent solely on bilking seniors of their money for personal gain, while providing absolutely atrocious customer service. Perhaps your mileage with them will differ? Perhaps not. Paul

We spent almost two weeks negotiating a Ford F-150 - Sadri.behzad

We spent almost two weeks negotiating a Ford F-150 Raptor. We gave all trade-in info, made several follow-up calls, and paid a deposit to secure the truck. The dealership even placed a “SOLD” sign with our name on the vehicle. After days of excuses and delays, we discovered on Dec. 2 that they had sold the truck to someone else. Completely unacceptable and a serious failure in professionalism.

I bought a car with them last year on April and I added - luis

I bought a car with them last year on April and I added the antirust but for my surprise my car was not protected at all

I’ve purchased 9 vehicles from Donnelly. - Shane Delorme

I’ve purchased 9 vehicles from Donnelly. The first 3 were because of Dan Donnelly , the next 3 were habit and the last 3 were strictly price. I found the service department was very poor. There were a couple of good guys, now there might be only 1. Sales and Financing were not perfect much better years ago and as of the last truck I got 2022 F150, I noticed a lot of fees on my invoice after we agreed in pricing. The response was you got the payment you wanted…. Not what I was hoping to hear. Service was always poor. I made a number of complaints to mark and his assistant Chris. I was basically pushed to use another dealer for service. I would never give them another dollar and I was not happy to be pressured to buy a third party warranty. I assumed ford dealer would sell a ford warranty?

Worst experience. - Ishric2

Worst experience. I was thinking of getting my first lincoln, after the ridiculous pricing and high interest rate, which i refuse to pay and got a better offer. Claudio and team choose to boycott my deal at another dealership because the didn't get the sale. All good, no more American cars .... BYD will takeover soon.

Been back to see Sam and he never disappoints. - CATHY DAY

Been back to see Sam and he never disappoints. He knew what I needed and everything fell into place. Thank you very much Sam. Much appreciated.

Brian Henry does not keep his word on promised items. - kjdelpino

Brian Henry does not keep his word on promised items. Does not answer texts and hangs up on you when called. All ok when buying vehicle after papers signed, no help to keep his word. First I brought a 2022 Hybrid Escape because of knock in engine, traded and lost money for Escape Titanium with the promise to provide cargo cover. Almost 9 months now still waiting. Always making excuses eg; on vacation, virus, no part, ordered, parts department will call me, nothing pans out and still no part. Refuses to return calls or text and hangs up when he realizes who is calling. Dealership seems great but salesman Brian Henry is not to be trusted to keep his word .

Excellent staff especially the service desk, above and - rudysanto1117

Excellent staff especially the service desk, above and beyond great service and finished product , detailed my car made it look like new, other retailers can learn from this dealership especially when others charge a lot more. Worth every penny I spent. I am also disabled and they helped me get the wheelchair out of the trunk and push me inside. Thank you again

Crap. - Chefiangreenwiggi z

Crap. Refused to fix my recall. They took my escape for the day only to tell me later that they won't do it.

I don’t live in the area — I was 300 km away from home - Christian

I don’t live in the area — I was 300 km away from home when my Ford Transit 250 broke down. After stopping by another garage that couldn’t figure out the issue, I went straight to this shop without an appointment — and I’m so glad I did. The staff were incredibly helpful, kind, and professional from the moment I arrived. Stephen, the Assistant Service Manager, was the one I spoke with — he was amazing throughout the whole process. I didn’t get the name of the mechanic, but they did a great job diagnosing and fixing the issue quickly and efficiently. I was back on the road within just a few hours. Honestly, 5 stars don’t feel like enough for this experience. They truly went above and beyond. Highly recommended! Thank you, Stephen and team, for the outstanding service!

Dealing with this dealership is so sickening I advise - Jakestsimon

Dealing with this dealership is so sickening I advise everyone to STAY AWAY from Maitland ford what a disgrace of a service department 3 months fighting to get my 2023 f150 truck fixed i called and booked an appointment 2 weeks till I could get in ok ill wait the day of my appointment it went in for a "drive control fault" and the back passenger running light didn't work they kept it 3 days on day 2 I called and they told me they ordered a sensor and on day 3 at 4p.m I called and they told me they changed the sensor and it didn't fix it so I would have to bring it back or leave it for the weekend but I use my truck for work and I needed it so they told me they would call me when they find a time and date so I called highland ford and booked an appointment so 3 days later my truck went in to highland they called 4 times in 3 hours with everything they found and found the part numbers and mapped out where the problems were and I took it to Maitland because highland dosent deal with Maitland extended warranty with the parts list and where the wires were broken they copied it and the older guy then argued with me about me not giving them enough time lol 3 days wasnt enough so they booked me in again were they said they would fix it so I dropped it for at 7 a.m. and I called at 4 to see how it was coming and they told me "oh ya its been done since noon we only needed pictures" so another day I missed out on money because they had it all day so I got annoyed so they said they would call me when the parts came in a few weeks went by they called me to book it in 2 weeks from then so I dropped it off again 7a.m. and they said it would be done by the end of the day and then they called me at 12 to ask if they can keep it the night were I angrily agreed and then called again at 3 to tell me to come get the truck because they can't get to it that day or the next so I was pissed went in a asked to speak the the service manager where she rudely ignored me and then wouldn't come speak to me so they said they couldn't get me in to fix it for another 10 days so I was even more mad so I sat across and waited for her and watched her keep looking at me and not come talk to me about this clear problem I was having with her service department so now this morning I took it in there were she then was short extremely ignorant with me then laughed at me when I asked her about my bill from having to take it elsewhere and ive called to speak to the manager and still nothing needless to say what a complete BULL CRAP place to deal with and so many ignorant people Maitland ford I will never be back and you people deserve to loss your jobs over the way you treat your customers

This is not a 5 star service. - DZ

This is not a 5 star service. I have been coming here for over 5 years. The service has gone downhill. I had a scheduled works package on my Lincoln. Could not take my car in so my 19 year daughter took it in. She waited 3 hours and was asked to authorize $$$ of unnecessary repairs like $$ cabin air filters and servicing wheel hubs. Any experienced manager would realize she is not the vehicle owner. Not an honest establishment anymore. Take your care elsewhere.

Went in for recall they tried charging me 500 dollars - ryanrotmark

Went in for recall they tried charging me 500 dollars went to another dealer all done now terrible place

**Summary of Complaint to Downtown Auto Group** Robert - youcanreachrob

**Summary of Complaint to Downtown Auto Group** Robert VXXXXXXXXXe expresses deep dissatisfaction with the handling of a transmission issue in his 2022 Ford Transit 350 High Roof. After diagnosing a transmission valve body problem in August, he was told by Sacha at Downtown Ford that sourcing the necessary part would be difficult but safe to drive the van. This led to a transmission failure during Labor Day Weekend. Despite finding the part himself, delays in repair and poor communication followed. Promised completion dates were missed, and after several rental vehicles, the van was returned without proper testing, leading to another transmission failure while in use. Robert highlights a lack of thorough road testing and concerns over safety standards, supported by documentation from another dealership, Polito Ford. The ongoing issues have affected his business, which relies on the van, and he emphasizes the need for a prompt resolution and accountability from the Downtown Auto Group. He mentions that the mechanics' failure to properly repair the vehicle has jeopardized safety and his business's reputation. Robert plans to follow up with a phone call to discuss this issue further.

I came to Marigold after a very bad service experience at - Bryan

I came to Marigold after a very bad service experience at Fraser Ford. I came for service on my f150 (bought at Fraser) and I was pleased. Now I’m buying my new F150 from Marigold and the sales team has been exceptional so far. I may be trading my infinity for a Lincoln now as well. My impression is that the company culture is far better at Marigold than Fraser.