52 Ontario Lincoln Dealers

Thanks to Charles Blom for referring us to Dave Khaira - billja2011

Thanks to Charles Blom for referring us to Dave Khaira who was helpful and easy to work with during our vehicle purchase. He was prompt in answering questions and kept us informed on our order. Thanks to Daniel Zlatkine and Charles for assisting with the paper work & accessories. Everything went smooth! The new Marsh Grey colour with matching Smoked Truffle interior is beautiful! So much nicer than the pictures on the web.

Reliable and efficient dealership. - Frankie He

Reliable and efficient dealership. I've lease our vehicles from them in the last 10 years.

Very friendly and most of all trustworthy. - marcoda2000

Very friendly and most of all trustworthy. I know when I go there it will be an easy and honest transaction and they continue to care well after the transaction is done. I refer people there without hesitation.

I purchase a vehicle from Elder Ford 10 months ago I am - Ann.lalonde

I purchase a vehicle from Elder Ford 10 months ago I am not happy with my purchase so I contacted Justen to see if he'd get me pre-approved for another vehicle this was on March 15th 2026, do 6 weeks, he asked me for my work information Etc and said he's working on this. I sent him a couple of texts only to be ignored, in the end Justin has ghosted me and I am extremely upset and angry to be treated like this because I have been dealing with this company since 2013

Rex tsang our salesperson was fantastic. - l.v.cicci

Rex tsang our salesperson was fantastic. Patience, knowledge, attention to detail. Would recommend him to any prospective customer

I have been dealing with Northway Ford for the past - Rick VanEvery

I have been dealing with Northway Ford for the past 20yrs. I have referred family and friends. I highly recommend to drop by Northway Ford in Brantford. I recently purchased a vehicle, Aran Singh from Northway Ford helped me with all my questions and options and found the vehicle I was looking for! Thank-you Aran! I Highly recommend on your next vehicle! Ask for Aran Singh. Thank-you!!!

We originally left Ford because we needed a van and made - lilies_cookers18

We originally left Ford because we needed a van and made the move to Kia. After a year and a half, we realized just how much we missed the Ford experience—and we came back home for a Ford Bronco Sport from Jim Keay Ford. From start to finish, the service was absolutely top notch. Yannick, our salesperson, was incredible—knowledgeable, patient, and genuinely invested in making sure we found the right vehicle. Adrian walked us through the financing and warranty options with clarity and professionalism, making the entire process smooth and stress-free. The level of care, honesty, and customer service reminded us why we loved Ford in the first place. Coming back to Jim Keay Ford truly feels like coming home. Highly recommend!

Making money is the name of the game, Serving the - spam

Making money is the name of the game, Serving the customer is an obligation, not the focus!

Documentation fee of $899. - nickcappelletti3

Documentation fee of $899.is highway robbery. Hopefully new owner will fix. Lorene seems nice.

Experience with sales and financing was phenomenal. - Sam

Experience with sales and financing was phenomenal. No problems with that. Unfortunately the used car I bought was sold to me in not the best condition. First there was the fact they were supposed to replace a light that was missing and no one did, thankfully I noticed when I was picking it up and they put it in that day. I noticed on my drive home there was rattling and wasn’t sure if it was normal, it had been extremely windy since I bought the car and before the week was over I messaged my sales associate, he confirmed it sounded like rattling and to get them to look at it. Also within the first 2-3 days of having the car a crack showed up from below the passenger side wiper blade (dealership said not their problem so that’s a $1000 expense I’m getting hit with when I know whatever chip would have been there prior to me having it). My washer fluid was low as well and fall leaves were still under the hood, my passenger side wiper wasn’t hooked in correctly either so them missing a chip seems likely to me. My key fob battery is low too so just so many minor inconveniences for a car I just bought. I had to take a day off work to go to the service department since they only have the service area opened during work hours, it’s also 45 mins from me and I didn’t have many options to get to work after. When the rattling noise was looked at the service department tried to charge me an amount for tightening it and telling me to drive more careful as I probably hit it on snow. I said I just bought the car and there hasn’t been snow. I also mentioned that it was rattling from day 1. They eventually told me they wouldn’t charge me after I had to stand up for myself that I wouldn’t pay, but they added to be “mindful” when driving over snow. Now that I don’t have the rattling I can hear a new noise when driving, I can’t take another day off to get them to look at it so I guess I’ll have to go to my mechanic and just eat the costs. This experience went from fantastic to terrible as I can tell they didn’t actually look under the hood. Just because certification is all digital doesn’t mean they still can’t miss things. As of right now I wouldn’t recommend buying a used car through this dealership as a car I financed for over $25k is costing me in the thousands now and time off work to deal with. I was hoping to invest in a new car in the next 5 years but it definitely won’t be here.

Was treated very poorly working here. - Shazim

Was treated very poorly working here. I got sick used my 3 days and was fired over the phone stating "theres no real reason" Very Unprofessional

Recently went in for exhaust issues, they pinpointed the - Whaler_99

Recently went in for exhaust issues, they pinpointed the issue and actually referred me to local exhaust comapny to do the work much cheaper. Appreciate that! One of the issues with dealers, they typically aren't allowed to fix things like this and are forced to replace the whole thing, at customers expense. Really appreciate the service departments honesty in this!

I have nothing but good things to say about this - Grandmawhite54

I have nothing but good things to say about this dealership. They went above and beyond to make me happy. Linden was knowledgeable and willing to please. I would highly recommend him.

Service department is a joke! - bob.ramsden

Service department is a joke! They don't call back, don't give any reliable information from the advisor side and both my son and I had the service tech tell us one thing and the advisor something different an hour later? Took a month to get a Ford Transit transmission repaired under warranty....blamed Ford for most of the delay but it seemed to take a long time to even get to the point that they could send it to Ford? When we finally got it back, strange noises.....we make them aware, schedule an appt, take it in.....a day later they want to keep it over the weekend to do a cold test...it was warm when we brought it in 8 hours before? Ok, Monday, not call, Tuesday, no call or call backs.....6pm, message from advisor...we need 10 hours of shop time to remove the engine to find the problem? we need you to authorize it? but we can't do it now, you'll have to bring it back next week? We take it back the next monday.....no call Monday, no call Tuesday, Wednesday morning....we think its the bearing in the starter motor? really....that doesn't make sense but if you feel it needs to be replaced, go ahead....no call Wed, no call Thursday....late in the day, it's ready.....oops no sorry we didn't do the oil change you asked for....wait a couple hours....we pick it up Thursday evening....still making the noise and we tell the advisor....she assured me she would let Lori know and also how frustrated and unhappy I was! We need the truck for jobs on the weekend and early in the week....the noise continues to get worse...I drive the vehicle Wednesday and ask that my admin calls the dealership about how bad it is.....bring it right in....we take it back first thing Thursday morning....play and forward a video of the noise....Lori assures me she will take to Steve the tech and the Service manager and get it dealt with! No call Thursday, No call Friday, we call late Friday and my admin is told they haven't even put it on the hoist yet? My admin calls Monday midday, not answer, no call back. I call with a pretty ugly message Monday afternoon. Lori calls back, nothing has been done....a truck is on the only hoist that they have that can lift my truck and they don't know when it will be fixed and they have no idea when they can look at let alone fix my truck? I've made appts, been blown off, I've paid diagnostic charges that obviously were not money well spent.....I've paid to have parts replaced that were not the cause of the noise we brought it in for and now after 10 business days of the last month, not only do I not have a vehicle to use in my business....I have not indication on how long it will be or what they are going to do to make it better? A large, long standing Ford dealer like White Oaks should be able to do a much better job providing service and communications to customers and represent the Ford brand with a much better experience than I've had. I have 6 Fords in my extended business and personal fleet.....makes me wonder what the next vehicle should be.....probably not a Ford. Good Job White Oak.....I'm sure Ford will be proud of your job representing the brand! Sarcasm totally indented... you only received a one star rating because zero stars was not an option.

I looked at a 2019 F150 at this dealership. - wainhuber

I looked at a 2019 F150 at this dealership. Hamoody, the salesman was great being very engaging and friendly. The first thing I had noticed about the truck was that the tires had very minimal tread. In discussion with Hamoody, he acknowledged the minimal tread and stated that the tires should be replaced to pass safety. I asked what brand of tires they would be replaced with. He said that typically they are replaced with the same brand that are already on the truck. I made the deal to purchase the truck and would be returning to pick it up after it had been detailed and safetied. Four days later when I came back to pick up the truck, the tires had not been replaced. The dealership made the decision that there was enough tread on the tires to pass the safety. If the roads had been snowy or icy that day I would not have taken the truck because I would not have felt safe. The management expressed no concern for my disappointment for the tires not being replaced as previously discussed. The detailing was poorly done. It looked to have been a rush job with some areas missed. I give Hamoody a five star for his service. I give the dealership a one-star. In reflection, I should have gotten it in writing that the tires would be replaced.

#EXCELLENT #VERY PROFESSIONAL #HAPPY CLIENTS 😊 - AB

#EXCELLENT #VERY PROFESSIONAL #HAPPY CLIENTS 😊 #CUSTOMERSATISFACTION Could I give 10 stars out of 5 (10/5) for his Expertise … Experience Shared –We bought to Lincoln Nautilus from corsair. It was like swimming in mud for us with several xxxx=ups along the way while upgrading the leased car. Pleasure meeting & dealing with Mr. Waleed Khan at Formula Ford Pickering. He has the knowledge, Joyful attitude , experience and willing to educate thoroughly to all of our questions and provided the information that we needed when we were unsure of something. • He was easy to deal with and was transparent. #MASTERCLASS • Bi weekly payments showing the implications in different scenarios were clear. It was adaptable to our situation. #ExpertAdvice CAUTION : Mr Khan is Elevating the Dealership standards and the competition for other car dealers Well Done !

We spent almost two weeks negotiating a Ford F-150 - Sadri.behzad

We spent almost two weeks negotiating a Ford F-150 Raptor. We gave all trade-in info, made several follow-up calls, and paid a deposit to secure the truck. The dealership even placed a “SOLD” sign with our name on the vehicle. After days of excuses and delays, we discovered on Dec. 2 that they had sold the truck to someone else. Completely unacceptable and a serious failure in professionalism.

I’ve purchased 9 vehicles from Donnelly. - Shane Delorme

I’ve purchased 9 vehicles from Donnelly. The first 3 were because of Dan Donnelly , the next 3 were habit and the last 3 were strictly price. I found the service department was very poor. There were a couple of good guys, now there might be only 1. Sales and Financing were not perfect much better years ago and as of the last truck I got 2022 F150, I noticed a lot of fees on my invoice after we agreed in pricing. The response was you got the payment you wanted…. Not what I was hoping to hear. Service was always poor. I made a number of complaints to mark and his assistant Chris. I was basically pushed to use another dealer for service. I would never give them another dollar and I was not happy to be pressured to buy a third party warranty. I assumed ford dealer would sell a ford warranty?

Worst experience. - Ishric2

Worst experience. I was thinking of getting my first lincoln, after the ridiculous pricing and high interest rate, which i refuse to pay and got a better offer. Claudio and team choose to boycott my deal at another dealership because the didn't get the sale. All good, no more American cars .... BYD will takeover soon.

Been back to see Sam and he never disappoints. - CATHY DAY

Been back to see Sam and he never disappoints. He knew what I needed and everything fell into place. Thank you very much Sam. Much appreciated.

Brian Henry does not keep his word on promised items. - kjdelpino

Brian Henry does not keep his word on promised items. Does not answer texts and hangs up on you when called. All ok when buying vehicle after papers signed, no help to keep his word. First I brought a 2022 Hybrid Escape because of knock in engine, traded and lost money for Escape Titanium with the promise to provide cargo cover. Almost 9 months now still waiting. Always making excuses eg; on vacation, virus, no part, ordered, parts department will call me, nothing pans out and still no part. Refuses to return calls or text and hangs up when he realizes who is calling. Dealership seems great but salesman Brian Henry is not to be trusted to keep his word .

Excellent staff especially the service desk, above and - rudysanto1117

Excellent staff especially the service desk, above and beyond great service and finished product , detailed my car made it look like new, other retailers can learn from this dealership especially when others charge a lot more. Worth every penny I spent. I am also disabled and they helped me get the wheelchair out of the trunk and push me inside. Thank you again

Crap. - Chefiangreenwiggi z

Crap. Refused to fix my recall. They took my escape for the day only to tell me later that they won't do it.

I don’t live in the area — I was 300 km away from home - Christian

I don’t live in the area — I was 300 km away from home when my Ford Transit 250 broke down. After stopping by another garage that couldn’t figure out the issue, I went straight to this shop without an appointment — and I’m so glad I did. The staff were incredibly helpful, kind, and professional from the moment I arrived. Stephen, the Assistant Service Manager, was the one I spoke with — he was amazing throughout the whole process. I didn’t get the name of the mechanic, but they did a great job diagnosing and fixing the issue quickly and efficiently. I was back on the road within just a few hours. Honestly, 5 stars don’t feel like enough for this experience. They truly went above and beyond. Highly recommended! Thank you, Stephen and team, for the outstanding service!

Dealing with this dealership is so sickening I advise - Jakestsimon

Dealing with this dealership is so sickening I advise everyone to STAY AWAY from Maitland ford what a disgrace of a service department 3 months fighting to get my 2023 f150 truck fixed i called and booked an appointment 2 weeks till I could get in ok ill wait the day of my appointment it went in for a "drive control fault" and the back passenger running light didn't work they kept it 3 days on day 2 I called and they told me they ordered a sensor and on day 3 at 4p.m I called and they told me they changed the sensor and it didn't fix it so I would have to bring it back or leave it for the weekend but I use my truck for work and I needed it so they told me they would call me when they find a time and date so I called highland ford and booked an appointment so 3 days later my truck went in to highland they called 4 times in 3 hours with everything they found and found the part numbers and mapped out where the problems were and I took it to Maitland because highland dosent deal with Maitland extended warranty with the parts list and where the wires were broken they copied it and the older guy then argued with me about me not giving them enough time lol 3 days wasnt enough so they booked me in again were they said they would fix it so I dropped it for at 7 a.m. and I called at 4 to see how it was coming and they told me "oh ya its been done since noon we only needed pictures" so another day I missed out on money because they had it all day so I got annoyed so they said they would call me when the parts came in a few weeks went by they called me to book it in 2 weeks from then so I dropped it off again 7a.m. and they said it would be done by the end of the day and then they called me at 12 to ask if they can keep it the night were I angrily agreed and then called again at 3 to tell me to come get the truck because they can't get to it that day or the next so I was pissed went in a asked to speak the the service manager where she rudely ignored me and then wouldn't come speak to me so they said they couldn't get me in to fix it for another 10 days so I was even more mad so I sat across and waited for her and watched her keep looking at me and not come talk to me about this clear problem I was having with her service department so now this morning I took it in there were she then was short extremely ignorant with me then laughed at me when I asked her about my bill from having to take it elsewhere and ive called to speak to the manager and still nothing needless to say what a complete BULL CRAP place to deal with and so many ignorant people Maitland ford I will never be back and you people deserve to loss your jobs over the way you treat your customers

This is not a 5 star service. - DZ

This is not a 5 star service. I have been coming here for over 5 years. The service has gone downhill. I had a scheduled works package on my Lincoln. Could not take my car in so my 19 year daughter took it in. She waited 3 hours and was asked to authorize $$$ of unnecessary repairs like $$ cabin air filters and servicing wheel hubs. Any experienced manager would realize she is not the vehicle owner. Not an honest establishment anymore. Take your care elsewhere.

Went in for recall they tried charging me 500 dollars - ryanrotmark

Went in for recall they tried charging me 500 dollars went to another dealer all done now terrible place

**Summary of Complaint to Downtown Auto Group** Robert - youcanreachrob

**Summary of Complaint to Downtown Auto Group** Robert VXXXXXXXXXe expresses deep dissatisfaction with the handling of a transmission issue in his 2022 Ford Transit 350 High Roof. After diagnosing a transmission valve body problem in August, he was told by Sacha at Downtown Ford that sourcing the necessary part would be difficult but safe to drive the van. This led to a transmission failure during Labor Day Weekend. Despite finding the part himself, delays in repair and poor communication followed. Promised completion dates were missed, and after several rental vehicles, the van was returned without proper testing, leading to another transmission failure while in use. Robert highlights a lack of thorough road testing and concerns over safety standards, supported by documentation from another dealership, Polito Ford. The ongoing issues have affected his business, which relies on the van, and he emphasizes the need for a prompt resolution and accountability from the Downtown Auto Group. He mentions that the mechanics' failure to properly repair the vehicle has jeopardized safety and his business's reputation. Robert plans to follow up with a phone call to discuss this issue further.

I came to Marigold after a very bad service experience at - Bryan

I came to Marigold after a very bad service experience at Fraser Ford. I came for service on my f150 (bought at Fraser) and I was pleased. Now I’m buying my new F150 from Marigold and the sales team has been exceptional so far. I may be trading my infinity for a Lincoln now as well. My impression is that the company culture is far better at Marigold than Fraser.