16 Ontario INFINITI Dealers

Excellent customer service and my car is always well - Stephanie

Excellent customer service and my car is always well taken care of. Any issues are quickly addressed, and I am informed of everything along the way.

We are very happy with our QX60 Infinity. - Richard Lalonde

We are very happy with our QX60 Infinity. Our salesmen Huthayfa ( Adam) Hussein very kind gentlemen, professional, attentive, zero pressure, answered patiently all of our questions. The financial service manager, Nesrin Darrat, also offered us honest advise, very professional.

I am extremely disappointed with my experience at 401 - Deep

I am extremely disappointed with my experience at 401 Dixie INFINITI. I purchased a car in October 2024 from salesperson Faizan Mir and sales manager Lou Al‑Najjar. As part of the negotiation, Lou promised me two free oil changes. The first oil change was booked for April 2025 by Faizan, and I was told the second would be scheduled when I came in for that appointment. Lou himself confirmed this. In April 2025, after completing the first oil change, I asked Faizan to book the second one. He told me to call him in November 2025 to schedule it, and I specifically asked him multiple times to note this on my file. Fast forward to November 2025: I called the dealership only to find out Faizan no longer works there. When I spoke to Lou, he flat out denied the agreement, saying there was nothing on my file and refused to honor the second oil change. This is completely unacceptable. I did everything I could to make sure this was documented, and yet the dealership is now refusing to stand by their own promise. It feels dishonest and unprofessional. Once they got the sale, they clearly stopped caring about the customer. I would strongly caution anyone considering buying from this dealership. If they can’t keep their word on something as simple as two oil changes, how can you trust them with something bigger?

I have been waiting for my tax reimbursement for almost 7 - deniselmiller117040

I have been waiting for my tax reimbursement for almost 7 months.They lied about the reimbursement and now will not make good.I am only now getting emails because I called Infiniti customer support and they are now involved Marko emailed me after they called him.I will continue to keep you updated.I will not stop until they make due on there promise of my tax reimbursement.

UPDATE: I wanted to add that along with the apology below - CarrieL

UPDATE: I wanted to add that along with the apology below from the dealership, the sales guy reached out and apologized as well. I truly appreciate that. Thank you. I have to say that trying to find a new car alone is very stressful. At first the sales guy was very helpful and very polite. The first visit, he showed me 5 vehicles that fit my requirements. The time he took to show them to me and explain about them was great. At the end I felt like I could only pick one to test drive. I liked it and it was a good price but it wasn't the car for me. He was a little bit pushy here after the test drive. I came back second time to drive one of the other vehicles he showed me and I really liked it. We didn't discuss numbers or anything. I feel like he went the extra mile to put 2 cars I was interested in side by side so I could compare them. That was very thoughtful. I appreciated the effort. I left to consider my options. I decided that the second vehicle, although I really liked it, wasn't in budget. A few days later he reached out asking me to come back in because he had a deal for me. When I got there, there was no deal. No price drop. When it came time for going over the numbers, I felt like I was being pushed in to making a decision right then and there despite the fact of repeating several times that I was there to get information so I can figure out what I am going to do. I didn't know at that point which vehicle I wanted. I wasn't going to make a split second decision right then and there. That's not how I do things. I feel like he was getting impatient with me because I was not signing. Saying to someone that you aren't trying to push is pushy. When I came home after the last time I was there, I was so anxious and stressed. It was not a good feeling. Despite liking the one vehicle, I chose to walk away. I do not regret that decision. This is just my experience and everyone's will be different but I wanted to share.

Janet Liu was very professional. - JT

Janet Liu was very professional. She made the car buying process simple and painless. Thank you Janet!

Great location, awesome service and again Lukas is really - sequealyggeia

Great location, awesome service and again Lukas is really awesome to work with and very honest tells me what needs attention right away , friendly environment

Review: First Service Experience – Infiniti Q60 2025 The - lsadigh27

Review: First Service Experience – Infiniti Q60 2025 The dealership sales department welcomed us ( my son-in-law and I leased two QX60) and their offer and manner were pretty good. This review is for service center. I brought in my car for its first service. The team was on time and completed the service within a reasonable timeframe—I had booked the first appointment slot of the day, which likely helped. However, after driving for a while, the “ENGINE OIL CHANGE DUE” message repeatedly appeared on the driver’s screen. I waited and then called to ask why it hadn’t been reset after the oil change. I was told to bring the car back so they could reset it. With my busy schedule, making another trip is frustrating and inconvenient. This should have been addressed during the initial service. In addition, I noticed a new, annoying noise coming from the driver's sliding seat. When I called to report it, I was told it was probably due to dirt and that the seat should be cleaned. While they reassured me that the issue could be fixed anytime under warranty, I felt this response was dismissive. This is not the level of care I expect from an Infiniti service center. Rather than properly addressing customer concerns, it felt like they were simply trying to pacify me. Based on my experience, I’ve become cautious about trusting this location and do not recommend it. I'm already looking for an alternative service center, and if possible, I will take my car elsewhere in the future. the dealership sales department welcomed us ( my son-in-law and I leased two QX60) and their offer and manner were pretty good.

Been with GI since 2017 for two vehicles. - gmdemelo

Been with GI since 2017 for two vehicles. Always have a moment when there to talk with Andy & Mike who are representative of the dealership's service & goodwill.

Excellent dealership provided pre and post sales support. - zrymiak

Excellent dealership provided pre and post sales support. Took the time to explain all the features of the vehicle.

We returned a car off lease and were charged for damage - Varga2k2

We returned a car off lease and were charged for damage that didn't exist to the tune of $995. They claimed "dents" and "gauges" that absolutely did not exist. This place scams customers that don't renew leases. Stear clear of downtown infinity!

great atmosphere, All of them are kind and considerable - duyetnguyen25

great atmosphere, All of them are kind and considerable for customer...I got a pickup and delivery home.Thank you

Best dealership. Best prices. Best service. Bar none.... - Heidi

Best dealership. Best prices. Best service. Bar none. The team treat customers like gold. I've never experienced such professional after sales care anywhere else.

First time visit, will definately return as the service... - highlander.construction

First time visit, will definately return as the service and staff were ecellent. The dealer ship was more than willing to complete the warranty work even under lockdown condtions.

EXEMPLARY SERVICE, TEAMWORK & DEAL-MAKING! - leslie_ng

EXEMPLARY SERVICE, TEAMWORK & DEAL-MAKING! From my first call with Patrick Sequeria (Pre-Owned Sales Manager) to finalizing the deal with Jennilyn Yasay (Financial Services Manager), every step of the journey was seamless and customer-focused. Justin Kwa (Portfolio Manager) skillfully worked through the deal points, ensuring a smooth experience. When I arrived to pick up my car, the team's commitment to excellence continued—turning every challenge into an opportunity to impress. The energy, camaraderie, and professionalism at Ajax Infiniti are truly remarkable, a testament to great leadership. Bravo, Ajax Infiniti! Highly recommended.

We put a deposit down on a preowned "as is" van with the... - jasonandtanya34

We put a deposit down on a preowned "as is" van with the condition to have the preowned manager bring it to our mechanic's to have it checked. When the prearranged day came and I called to confirm the time, he said "let me make sure we still have it"- my heart sank. I got a call back an hour and a half later from a sales manager, who said the van wouldn't move. We had already test drove it and I knew it was fine, so I said we wanted to come out to see it. He then said he has to check with his technician. Again an hour and a half later I get a call, saying that it'll start but it has a "stalling problem" and that they were going to wholesale it. I told him that we still wanted to come out, but he said that as we spoke the other preowned manager was putting it up for auction. It didn't matter that we already put a deposit down, we didn't have a choice in the matter. I asked to speak to Aman the general manager and he told me he was "walking out to do accounting and wouldn't be back for a couple of hours". When the sales manager called me back later in the day to arrange for the refund of the deposit, I asked to speak to Aman again prior to having my deposit refunded. Again Aman wasn't available and I never did receive a call back from him. The dealership never offered to find an alternate van, there was no remorse on their part. The sales manager said he tried to contact us prior, which he did once on our cell; however didn't leave any message. I believe they sold the van, even though there was already a deposit on it and they tried to discourage us from even wanting it anymore by saying "it had a problem." I say this because the sales manager basically told me that " there was people who would buy it without a having a mechanic look at it prior to buying it." I was very disappointed with our experience at this Infiniti dealership, this is something you'd expect at a used car lot, there was no professionalism there and their way of doing business was very shady.