I purchased a vehicle from a dealership and traded in my - Bruno Tosi
I purchased a vehicle from a dealership and traded in my previous car as part of the transaction. The
agreed-upon deal was a total price of $56,000 (taxes included). The dealership would pay $23,000, which
would be used to pay the 3-year lease upfront. The remaining balance on the car at the end of the term
would be $33,000, taxes in. When signing the contract, the financial manager informed me that due to tax
regulations, the portion related to the residual value could not be paid upfront, so they would issue me a
check for approximately $4,400. I agreed and proceeded with the deal based on that understanding.
On the day of delivery, I arrived at the dealership around 3 PM to pick up the vehicle. At that time, the
salesperson told me the check wasn’t ready yet and asked me to come back the next day or Friday. Based
on that, I accepted delivery of the vehicle. However, approximately one hour later, around 4 PM, the same
salesperson called to inform me that there would be no check issued at all. This would effectively change
the agreed price to $60,500 instead of $56,000.
I immediately returned to the dealership to address the situation and stayed until closing, but no one
provided a resolution. I expressed that I wanted to return the new vehicle and get my old one back until the
matter was settled, but one of the managers refused to return my trade-in vehicle.
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