Had my vehicle’s s first service done at Ed Learn. - Dave
Had my vehicle’s s first service done at Ed Learn. I was met in the service department right away and then introduced to Service Advisor, Ivan. Ivan welcomed me to dealership, asked if I had ever had service done there in the past and when I said no, he was quick to get my information for the service and then take me on a small tour of the facility, taking time to show the waiting room, the men’s room, work stations and if needed a smaller location in the back to work in. There was a coffee station available for my use as well. He reviewed the requirements of the first service, gave me a time line for completion and confirmed my contact information in case he needed to get a hold of me. When my truck was ready, we reviewed what had been done, asked questions about my towing and made some recommendations regarding rotation of tires.
Right from making the online appointment, to the appointment confirmation, to the actual service, this team nailed it.
An overall great experience
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