137 Ontario Chevrolet Dealers

No help at all - unhappy Californian

Transient from California. 2017 Motorhome. Brakelights out. Service Lady was combative and adamant Chevrolet not responsible--was aftermarket problem. Would not check fuses. Very uncooperative.

Very friendly warm feeling - Crystal

We had a appointment with Tania she is amazing fast and a great multi-tasker very friendly it's a warm feeling when you walk in the door someone is there to help you there always nice and if your a pie lover they give you fresh pies they are really good if your looking for a GMC Macmaster is the place to go 👍😉😊

I feel I was wronged by cooksville Hyundai. - oopoopeedoop1

I feel I was wronged by cooksville Hyundai. My husband and I purchased a 1 year Elantra this past May and we were told it was a rental car for the year before we had it. Not too long after I purchased it, the trunk would pop open the odd time but I didn't think too much of it at the time as I thought maybe we weren't shutting it hard enough but then eventually it happened again and I started looking at the back of the car and when I stepped back I now noticed that the top left corner looked slightly elevated but seeing as I didn't think it was a major issue or maybe a flaw when it was made I figured I would mention it to a dealership whenever I had to go in for maintenance. Just before Christmas the reverse lights went and it was not the fuse or the lights so now we were concerned. On January 31st we had it in to Burlington Hyundai and I mentioned the lights and had them look at the trunk to see if there was anything obvious causing the trunk to pop open. They called me back the next day and said just by looking at the back of the car and the inside of the trunk that they could tell it had obvious rear end damage previously and because of that the repair for the lights would not be covered and they needed 3 hours to take the back end apart to find the problem. Once they found the problem a connector was not connected for the lights and they took pictures of this once they got into it as well as the trunk. So the car that cooksville Hyundai sold me had previous damage and they also told me there was a warranty with the car that is not being honored because of damage that was hidden from us. The car report that Derek Morton sent me does not show an accident which means that either the rental company was hiding it or cooksville Hyundai. Derek said there was no damage on the report and when I asked him for the name of the rental company that owned the car because it was not listed on the report he said well that's because it was or just from an auction house and that he was just told that it was a rental therefore that's what they checked off on our sales form. Had I know and it came from an auction house I wouldn't have bought it. When I called cooksville Hyundai to give them the information Derek said all he could do was tell me to bring it here and they'd look at it and give their opinion but I told him it was already a part at Burlington Hyundai and that these issues were found and pictures were taken so he basically told me oh well I've done my job. So now I'm also looking at the fact that anytime I take in the car am I going to be told that there is damage and therefore it's not covered under warranty? I have sent emails to Derek which are now being unanswered and I asked him for the name of the auction house or the rental company or the copy of the bill of sale from the auction house to see if they listed damage. If no one listed damage anywhere whether it be the auction house or rental company, why is it that cooksville Hyundai did not see the damage to the car when they certified it because Burlington Hyundai said it was obvious and they could tell just by looking at it so even if this damage was hidden by the auction house why did Cooksville not report it and why am I paying for this now? Dianna v

Once you buy, don't go back - A-HA19

Bought my first new car there Equinox. Randy was very good and thorough, talked us through everything before driving away. 0% financing. Good vehicle. I had 4 free oil changes...taking it to be serviced is a nightmare. RUDE people in the service department. They want you in and out, won't answer questions. Had oil changed then OnStar stopped working. Took 4 trips for them to fix something that was broken when they serviced it. Last straw - a scratch on the interior when I had an oil change done. If you buy here, service at another location.

Ordered a 2014 Chevrolet Corvette Stingray Coupe, Nov 5th... - tracerdog

Ordered a 2014 Chevrolet Corvette Stingray Coupe, Nov 5th & drove it home Jan 20th. Offer made & accepted via internet. Andrew Spencer was professional & friendly. Car is absolutely incredible, exceeding all expectations. Thanks to Bill Spencer Chevrolet...I'm livin' the dream!

Terrible service and lack of communication! Would never retu - Unhappycustimer

Will never come back for service! There was lack of information. The service person was rude and a cost involevrd that we were not told about.

The service department did an excellent job repairing my - mustanggerr

The service department did an excellent job repairing my 1999 cadillac. Never any issues. Quality work.

Excellent - Jason reagan12

I had a service issue with my new Cruze ( That i did not purchase from Mackenzie"s... Regrettably so...) I brought it in to the service department and was treated with at most respect and my issue was resolved in a respectful and timely manner, Would highly recommend this dealer for anything, From service to sales. The owner even had the time to speak to me personally, excellent experience.

The owner is arrogant and couldn’t care less about... - joe9003

The owner is arrogant and couldn’t care less about helping anyone with any issues once he’s got your money. Choose somewhere else to purchase your vehicle . Trust me this is VERY good advice .

I've never bought local I have always bought down south. - tylermclean

I've never bought local I have always bought down south. After dealing with Justin Charbonneau and the crew it was a very pleasant experience. Needless to say I will be buying local again, thank you wilsons chevy for that. If you want to deal with professional and a prideful salesman, deal with justin.

Love and leave you - Disallusioned

I purchased a new 2017 Cadillac from Richard Bartley whom I felt was quite genuine at the time but believe me how I was fooled as I called twice and never received a call back and for the first call , he claimed the "GIRL" placed the message in the wrong pigeon hole ( Could Happen) the second call I left him a message with the front desk for him to call, and he claimed later he called but my tape message was full, Absolute lie as no time has my tape machine been full or had any more then 2 calls recorded on it. I put a call in got Todd Williamson the General Manager and was told he was with a customer but they would have him call me right back when available, Less then 30 seconds later I received a call from Richard Bartley saying coud he assist, i told him no I wanted Todd. Eventually the receptionist said Todd must have given my number for Richard to call me????, Eventually talked to Todd who claimed he didn't ask Richard to call me. Sombody is not being straight up with me or the Front Desk Clerk and Richard are treating Todd like a mushroom and keeping him in the dark and just keep pilling the you know what on top. Either way I would not do business with Williamson again and also never recommend any one else either. Extremely disappointed in both Todd and Richard.

Terrible service and no ownership of mistake. - Canada1970

Terrible service! Purchased a Buick Verano from another dealer and took car in with oil consumption problem while covered under warrantee. Found out there was a bulletin from General Motors describing that exact problem and recommending an oil drip test then a piston and ring replacement if necessary. Dealer changed the oil and did not complete test. Bayview said there was no bulletin. Told by the mechanic to monitor oil consumption. Took car back in after problem continued and was told the warrantee was three weeks expired therefore we were liable for cost of piston and ring replacement. Called General Motors and they claim dealership is claiming that they did not service or diagnosis problem. Since we did not have to pay for the oil change there was no paper trail regarding the problem before warrantee ended. Bayview refused to admit we did make an appointment and car was seen regarding the concern. Now they want us to pay for a drip test, piston and rings exactly what the bulletin recommended. Completely unethical.

used gmc sierra purchase - trannyguy

Got a good deal on a 2007 GMC Sierra Classic. It was in excellent condition and prepped/cleaned well. No problems with paperwork. Initial appointment to see truck and subsequent pickup of the truck were on-time and friendly.

Fantastic - Pickles

Great customer service, very helpful, awesome employees well organized, great spot to buy ur vehicle. Great Attitude and happy to help you find what you are looking for.

Poor service/couldn't care less - bartthedog

Bought a 2012 Equinox 2.4 I4 took it for an oil change after 6000 Km and found out from my mechanic it had burned over a litre of oil in that time and that the exhaust manifold was cracked. They shrugged off the oil usage as normal ( GM have a service bulletin to that effect ).I suggest you ask about it if you're thinking of buying. Had the manifold repaired under warranty but no loaner car available!

Spring Slap in rear of vehicle - stromdwayne

Service is terrible and they refuse to warranty my trucks that they installed a lift in, they also dented my truck several times in one visit. they expect me to live with a spring slap clunk in the rear of the truck even tough it is new, and should have warranty. They originally told me that they sell several trucks with lifts and that it will not effect the warranty but not they refuse to fix the clunk now and say they are not responsible to do anything for me!!!

Worth the drive - BobandStephTownandCountry

Brandon H. did everything possible to get me the most value for trade in towards a new truck. Will deal with again in a few years.

I had a bad experience with Trenton, the”Finance Manager” - Bennie GR

I had a bad experience with Trenton, the”Finance Manager” and this dealership, I would strongly recommend against buying any vehicle from this dealership in my opinion. The service is poor! I had just about bought and finalized this truck, a 2024 Sierra 1500 AT4, everything was approved and the bill of sale only needed to be reviewed, signed and scheduled to pick it up on the 2nd of January. After reviewing the bill of sale, I didn’t want or like the extra warranty of $4500 bucks and the extra charge of $150 bucks for a full tank of gas, that is normally always included when buying a new vehicle from my past experience. Trenton, the “finance manager”, after asking repeatedly in my email request again and again to have it removed politely, it was like having to resort to arguing and just being ignored, which I have no need of as a paying customer. Given that there was a strong objection and strong convictions from him that it must be included, that I must also sign a liability release form to proceed without the extended warranty, that just frankly states, I was given the options to protect myself and should my vehicle break down, rust develops, any tire or appearance issues etc. etc.., that if I get hurt at work and cannot make my payments and so on, that Trenton and Staff, “the word (we) was used but I take it, it means the same”, would not be financially responsible. As a result of that, I cancelling my plans to buy the truck. Now after I cancelled my plans to buy, Trenton, then changed and updated the bill of sale and removed the extra warranty. But it was a bit too late… Although Tracey, the “saleswoman” did attempt to correct the matter, it was a bit too late…

My wife went in for service on her 2016 GMC and left with... - Jeannine and Pierre

My wife went in for service on her 2016 GMC and left with a2021... excellent people to deal with no pressure even the owner came out to talk to her. First purchase from them but I feel comfortable in recommending them to friends and family. Our salesman Richard was friendly and accommodating. All the staff is very friendly and professional. Service was so quick and efficient that they were done before my wife got back from her test drive. The deal was completed before end of day no need to go back the next day. My wife gives them 5 thumbs up.

Chevy Link Navigation System (Mickey Mouse Service Dept) - ChevyII

I have had a major problem with the navigation system on this vehicle ever since the vehicle was purchased brand new. The company that is responsible for creating and building the software in the system itself ( Navteq ) has suggested that the firm ware or hard drive needs to be reset or rebooted as it is defective I am not able to get the service department for this dealership to understand and realize that there is even a problem with it. I would like to get this problem addressed as the navigation system is terrible and will take You on a route that is no where close to or near to where it should be. This is quite obvious when referring to a map or another navigation system ( Garmin GPS ) The service department is responsible for initiating a Service Order or Customer Number in order to have the problem addressed under the vehicle manufacturers warranty. They are not interested in taking care of the problem as all they seem to want to do is blame it on the driver or the owner and not operating the system itself. It is not a complicated issue to input the data in as to the location in which Your destination is located. I am prepared to escalate this to the next level. Please stay tuned as to what and how G.M. addresses this problem !