0 stars, but I had to put at least one to get this - Mustlooklikeanidiot
0 stars, but I had to put at least one to get this posted
I took my truck in because the windshield wipers were not working, they asked if I wanted an inspection and I said no, because I had to bring it back in for fall service. I get a quote of close to $800 for a new motor for the wipers, which i said to fix as I needed them fixed as I was traveling on the weekend.
Then out of nowhere, I receive a text of a list of things that needed to be fixed on my truck totaling over $7,000. I call the guy (i cannot remember who i dealt with as this was last summer), and we talk and I was a little dumbfounded and said I would think about it, but I needed to pick up my truck for the weekend. He proceeds to tell me I cannot take the truck on the highway as is and at a very minimum I need $3,000 of repairs done. I ask if my warranty will cover it, and he was very 'shocked' that I had a warranty. Nonetheless my warranty did cover it, and I was to pick up my truck the next day.
That night at about 2 AM my phone alerted me that my truck alarm was going off, so when I pick up my truck the next day the guy pulls it up, runs out and says he needs towels, as it had rained the previous night and they had left my windows open. I also found bird xxxx in my car (hence the alarm).
It gets better:
A few days after I return from my weekend away, I hear scraping underneath my car every time I braked, when I parked the car, I saw that something was hanging down and dragging, so I call 'my guy' and he tells me to bring it in the next day.
I take it in, they look at it and he sits me down and says, 'this is normal wear and tear and that in smaller cars low to the ground the underpan usually scoops up snow, so they can remove it completely or I can replace it for $300.' At this point I was done, I looked at him and I said this is not a small car, so your story is irrelevant, and one week ago you sent me a list of 10+ things that needed to be fixed on my truck totaling over $7,000, and this was not one of them, so I think that when you fixed my windshield wiper motor you had to take this cover off and it was not put back on properly, and he backed down and said well we can take a look to see if a bolt is missing, and I said yeah, why don't you do that.
It's a pretty simple fix, but it is about 10 minutes before noon.......'lunchtime' is coming up, so I see everyone stop working and I am left sitting there over their one hour lunch break, then about 15 minutes after they come back, some other guy working there comes to tell me my truck is ready.
Then my dude (i wish i remembered his name), texted me on my way home to say 'sorry, our boss gets mad when we do not take lunch'. I did not reply.
I am a woman so I know he thought he could take advantage of me, and I was initially very patient, which he must have mistook for stupidity!
I never did get the remaining $4,000 worth of 'work' done, and a year later I just returned from my mechanic's who told me 'the truck is in great shape', I do not know why I started going to the dealership! I will never go back to Midtown, not even for an oil change, I will never buy a vehicle there, never, there are plenty of Ford dealerships in town if i need anything Ford specific.
And funny enough, they made sure that the survey that they usually pester me to complete was not sent out this time!
Worst service experience of my life! My recommendation is to get a second opinion on any work that they say is needed.
Ask me how my windshield wipers work...................
Read More
Dealer Reviews
Cars for Sale
Dealer Log In