My experience started by finding the car I liked online. - Ali
My experience started by finding the car I liked online. I sent two different messages on Facebook to be contacted. I received an immediate response from the Facebook messages, but they told me they would pass me to someone who would get back to me. However, after two days of no contact, I called the dealer.
The salesman I spoke with said he would get back to me shortly after I made an offer for the car. Two days later the same salesman was responding to my original inquiry on Facebook and seem like he had forgotten to get back to me regarding my offer, which was almost as asking price !He had no idea that he had responded to my initial message and mentioned that he had been away. Despite making a reasonable offer for the car, he didn’t get back to me at all.
When they finally came back for negotiation, we were close to my offer, so there was something to work on. However, I then found out that the vehicle online with the photos and description was not the vehicle they were selling. We were looking for a hard top with upgrades for a Bronco, but they were trying to sell me a soft top, which was a different vehicle. Their response to this was to ask if I would consider a soft top.
Overall, this dealership was disorganized, lacked accountability, and seemed completely clueless about what they were doing. I was very disappointed and would not recommend dealing with this group at all.
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