19 British Columbia Volkswagen Dealers

i an satisfied with the help, except after the third - jlo

i an satisfied with the help, except after the third feedback from the sales depatment i was beginning to get annoyed just tone the persistant attitude of the sales peope they are great but too eager

This is my third time working with the dealership to - Nicole Cannon

This is my third time working with the dealership to either lease or finance a vehicle at Capilano Volkswagen and I have had the absolute pleasure of being looked after by RJ in the sales department. RJ always goes above and beyond to ensure I have all of the details I need to make an informed decision in choosing the right vehicle for my business and personal needs. I never feel pressured or concerned that he is not looking out for my best interests and he is beyond kind and patient throughout the process plus he is an absolute delight to work with. I could not recommend RJ more to anyone looking to purchase, finance or lease a vehicle. The support and service you will receive will be top notch and stress free. Thank you so much RJ! We are loving our new ride and can't wait to pop by and say hi.

Thanks to Russ for selling the car making the deal… sure - Pieterboss

Thanks to Russ for selling the car making the deal… sure made our experience a good one! Thanks to Darcy for taking his time explaining all the great features of our new 2924 GTI. Caitlyn did her thing with numbers and makes that seamless fun! Oh and thanks to all the Dave’s you know who you are.

They were very helpful at getting my car in as an - samjtrask

They were very helpful at getting my car in as an emergency to try to solve the problem. When it was discovered a part was needed, they gave me someone’s demo car so I wouldn’t be without a vehicle. They kept me informed with the status of my car and did what they could to solve the problem.

Just purchased a 2022 Dodge Ram 1500. - Bob Williams

Just purchased a 2022 Dodge Ram 1500. Kendra was extremely helpful, professional & personable. I highly recommend Abbotsford Volkswagen, the staff & Kendra! It was worth the drive out from Vancouver & will return.

When they sell you the product, they tell you a thousand - Sherko

When they sell you the product, they tell you a thousand lies and then they don't provide any service.

Love this dealership! - Kristen Fulsom

Love this dealership! Competitive pricing and great staff. Gurpreet is amazing he went above and beyond for us.

Jamie, Bought a ,Tiguan from her. - Dennis Lieffers

Jamie, Bought a ,Tiguan from her. Very knowlegable, instills confidence in dealing with her, Isn't pushy. would deal with her again and recomment her to other customers.. A real asset to the dealership

We recently bought a VW Taos and we had a five star - jhlthijs

We recently bought a VW Taos and we had a five star service. Nice people and great service.

My wife recently bought a VW Golf from this company. - Cromwell

My wife recently bought a VW Golf from this company. With many used cars there are always issues, however small, to be attended to. In my opinion it is how the issue is addressed that matters. On this occasion the issues were managed very promptly in a professional and friendly manner. Yes both my wife and I would recommend this company.

Excellent experience working with Izzie and Jason at - gcooper_99

Excellent experience working with Izzie and Jason at OpenRoad. Totally professional, all the way through the buying experience. Thanks!

The worst experience ever. - Avoid Goldkey VW

The worst experience ever. From misrepresentation of their online calculator to suck you to then having unrealistic negotiations with the sales rep and sales manager before their finance department renegotiates every line item breaking the deal over $200. A total waste of time but a very lucky escape!

Outstanding purchase experience and follow up from Blair... - 08SierraSLT

Outstanding purchase experience and follow up from Blair MacKeigan and the team at Turner VW. We were searching for a specific vehicle (Alltrack), and had several to choose from at various dealers in BC. Straightforward, honest communication from Blair brought our business to Turner in spite of several options closer to Van Isle. We are knowledgeable about the auto business, and have high expectations of sales teams, Blair exceeded our expectations throughout the entire process, as did the rest of the team as we worked out details on some additional options we wanted on the car before purchase, and doing long distance resolution of a minor issue with the hood wrap. Highly recommended!

Words experience ever with service, they didn’t fix the... - Carlos

Words experience ever with service, they didn’t fix the noise that my car have, I payed 550 bill and my car wasn’t even washed, I would highly recommend never go to this dealership service !! I’ll never come back here!!

Bought a 2024 Taos in Feb. - Jenniferlemoine76

Bought a 2024 Taos in Feb. The only negative feedback so far is it is very rough (jumpy) when shifting gears and exceleration.

Will not deal with Vernon VW ever, ordered another key - UnseenAcres

Will not deal with Vernon VW ever, ordered another key FOB for my car, they sold me a knock of FOB at VW price of $350. They couldn't get the FOB programmed to work, wanted me to spend another $500. Went to another company and it was done within 30 minutes but I had to put out another $150. Could have ordered the knock off FOB myself off amazon for $100. No gesture of compensation or refund made by the company.

I have a 2014 Volkswagen Beetle that I purchased at Comox - lmgreenan

I have a 2014 Volkswagen Beetle that I purchased at Comox Valley Volkwagen. It was one of the vehicles covered under the emmissions recall and it received the emmissions modification in 2018. It is covered under warranty through Volkswagen Protection Plus and the extended emmissions warranty through Volkswagen Canada. The turbo went on August 4 and I had it towed to the dealership for service on August 6, 2024. The turbo part was sent to Volkswagen right away by the warranty company. After that the mechanics diagnosed other problems with the engine they decided that the wrong oil must have been used. My husband sent an oil sample to Cat Finning and proved that the correct oil was used. As we live a ferry ride and it is an 8 hour round trip we tried to stop in as often as possible to check on the status of the repairs and to see if a courtesy car might be available. On October 22, 2024 we stopped by to check on the status of the car as the Service Manager would not call me back although I had asked for a call back many times.. My husband tried to address the Service Manager for a status update but she walked away from him. My husband then went out into the lot and saw that my car was extremely fogged up and the passenger window was open. He went back into the service station and aked the parts clerk for the keys to open the car. She went looking for the Service Manager and he found the Service Manager, the Mechanic and the Service Clerk out by my car. At this point they had closed the window. My husband demanded that they unlock the car so that he could see inside. He found that it was full of water and that mould was growing on all of the cloth interior pieces of the car. The Service Manager asked the Mechanic who had left the window open and he said I'm sure it was not him but that the car had been in and out four times so it would it be hard to keep track. My husband took pictures and asked to speak to the General Manager. He was introduced to Jon Beekman as the owner of the company. My husband called me to tell me what had happened and I called to talk to the Service Manager. This was the first time I had ever spoken with her in relation to the status of my car repairs even though I had left many messages for a call back. I also called the Finance Manager to express my upset as I had been speaking with him to try to get a status of my car and he was willing to call me back. The problem with that is that he could never provide me with a status but said that he would have the Service Manager contacgt me but she never did. The Finance Managre also said that Jon Beekman was the owner and that he was talking to my husband right now. I have asked but have not been granted a courtesey car for even one day so far. We called ICBC today to file a claim for the mould problems and during that call we found out that Jon Beekman is not the owner but that the owner is in fact Jim Revenburg. I have been asking for the General Manager's name since September 5, 2024 when we realized that the Service Manager was ignoring us. My car has 82,000 km on it and is covered under extended vehicle breakdown protection and Volkswagen Canada's extended emmissions warranty. We have never been treated so poorly by a car dealership. I would never purchase a car or take a car for service to Comox Valley Volkswagen again.

Have used this dealership for 3 generations of family so - gonkbot

Have used this dealership for 3 generations of family so far, but my last experience with them was terrible. Pre paid maintenance wasn't registered with VW by the sales dept, resulting in them pretending it was never part of the original deal. Disorganized and really have no interest in fixing the problem. Service dept is awesome however, no shade on them.

Excellent purchase experience - tirekicker

I recently bought a 2018 Atlas at this dealership. I had no connections to anyone who works there so I randomly ended up dealing with Stacey Wright. I’m a knowledgeable purchaser that is informed about pricing margins, equipment, add-on options/packages, and sales tactics. I’m confident and will never hesitate to walk away or haggle for an extra week if need be. I’m not a jerk when I negotiate, and I like to find a fair middle ground for both the salesperson and myself. We both have bills to pay. However, I have found that I have had to be extremely firm and fend off constant shady sales tactics when negotiating purchases from the various dealers in in Prince George over the years. For example, the last time I bought a truck from another dealership, the deal took two visits and about ten lengthy phone calls to close, lasting about a week in total. How many people would have caved in long before that and accepted an unfairly inflated price? Dealing with Stacey Wright at this VW dealership was a breath of fresh air in comparison. She was honest, she offered a reasonable price, and she didn’t aggressively push particular options/packages that I feel are unnecessary and unduly expensive. I know sales people are required to push these options/packages because they are quite profitable but I think a trustworthy salesperson will do their duty (offer them) but won’t disrespect their customer by convincing them that they are needed or will save them buckets of money down the line. I never give my opinion to a salesperson about these options/packages. Instead I use them as a litmus test to see if the salesperson is a straight shooter. Stacey passed with flying colours. It allowed me to feel confident about an additional option I did end up purchasing and the answers she provided to other questions I had. Did I get the absolute lowest price I could have gotten on this Atlas? I’m pretty sure I didn’t. Did I walk away feeling like I got a fair price with good advice on other elements of the purchase that will significantly impact what I expect to be ten years of ownership of this vehicle? Definitely. To me, that’s the better deal because I’d rather be confident and secure with my purchase options long-term, than to haggle for an extra $800. I’ve negotiated four vehicle purchases in Prince George to date and this is the first time that I’ve willingly let a significant margin slide. I really enjoyed the purchasing experience with Stacey and felt like she deserved it. This was further confirmed to me when she gave the “send-off vehicle tour” of the Atlas after we closed the deal and I was about to drive off the lot. I was truly impressed with her knowledge of this new model and attention to communicating important details. She’s clearly done her homework and is invested in her job. I would recommend Stacey to every kind of buyer. She’s fair, honest, knowledgeable, and enjoyable to deal with.