Capilano Volkswagen

My girlfriend just got a car from this company. A 2021 Volkswagen Atlas. After being told that there was nothing wrong with this vehicle and going through everything and finally purchasing we have A 2021 Volkswagen Atlas. After being told that there was nothing wrong with this vehicle and going through everything and finally purchasing we have now had it for just over 2 months. So far we have had to replace all of the brakes and the back rotors. We were told this would not have to be done because they were new. But they were not. Next there was body damage to one of the doors. A very visible wavy door panel. Unfortunately we bought it at night and in the poor lighting it was not seen. However when we brought it up to them they said they had never seen it before. This was the day after we bought it. You're trying to tell me that all of the people that work at Volkswagen who look at these cars every day and are trying to sell them, not one of you saw a very visible wavy door panel? When we brought it back to them, they did fix it. But not after a lot of run around, and us bringing up that this was a safety feature (a door) and was under warranty for fixing things like that. We fought with them until they finally agreed. 3 weeks later the car mysteriously shuts off all of the time and needs to be jump started. We were told everything had been checked and everything was kosher. I was always told that car dealers are some of the worst people around and now I understand why. Be very careful with this company as they will try to sell you a lemon. Here we are trying to help out a company by going to them and they do you like this. Very disappointed with them. Unless they fix this problem I will continue to make sure nobody else goes to this company. It's an easy fix, balls in your court. Don't make this harder than it has to be. More

We had a wonderful experience with Jack during our recent visit. What really stood out was his dedication—he was outside welcoming customers.. His professionalism, knowledge, and friendly approach made the visit. What really stood out was his dedication—he was outside welcoming customers.. His professionalism, knowledge, and friendly approach made the entire experience smooth and enjoyable. More

I would like to thank Essiano for his assistance in getting us a new 2026 Taos! We are long time customers of this dealership and we were treated very well and got a good deal during Volksfest !!! Th getting us a new 2026 Taos! We are long time customers of this dealership and we were treated very well and got a good deal during Volksfest !!! Thank you Essiano ! More

A special shoutout to Will Ng, Assistant Service Manager, for the outstanding service. Will went above and beyond to advocate for my tire replacement under warranty. It’s rare to find this level of customer for the outstanding service. Will went above and beyond to advocate for my tire replacement under warranty. It’s rare to find this level of customer service today. I highly recommend VW Capilano and especially their service department. More

Have been inquiring multiple times about an ongoing issue for a while - they did not detect anything. I took it to a second a opinion where they found a leak. Brought it up again at my oil change appt today for a while - they did not detect anything. I took it to a second a opinion where they found a leak. Brought it up again at my oil change appt today and the service advisor was extremely dismissive and I found that to be very rude. This is super frustrating and having a service representative look uninterested and act inconsiderately to what I was trying to explain was extremely frustrating and disappointing considering how long we have been a customer at Volkswagen. I have never felt so unheard at a dealership with reference to other vehicles I drive. More

Capilano Volkswagen. We were looking at a 2025 Tiguan. The sales person Sarah Green was super helpful and knowledgeable about the product. She was easy to talk to and did We were looking at a 2025 Tiguan. The sales person Sarah Green was super helpful and knowledgeable about the product. She was easy to talk to and didn’t try to pressure us into anything. We went for two test drive a few days apart and she was happy to accommodate us. Great car, great staff especially Sarah Green. Thanks for your assistance Sarah. More

I’m not sure who’s in charge of hiring at VW Capilano, but I’d love to learn your secret what an outstanding team! A huge thank you to everyone, with a special shout-out to Sarah (who is absolutely specta but I’d love to learn your secret what an outstanding team! A huge thank you to everyone, with a special shout-out to Sarah (who is absolutely spectacular), as well as Sam and Raj. Based on our recent experience as well as my parents’ visit a few months ago, I have zero hesitation recommending this kind, professional, and highly competent team. Thank you! More

My wife and I really enjoyed our experience at this dealership. Friendly knowledgeable staff that don’t pressure you at all. RJ went the extra mile to make this an easy and enjoyable purchase. I highly dealership. Friendly knowledgeable staff that don’t pressure you at all. RJ went the extra mile to make this an easy and enjoyable purchase. I highly recommend Capilano Volkswagen. More

Capilano VW staff are all very nice. From front desk, to salesperson, to finance and maintenance From front desk, to salesperson, to finance and maintenance More

My experiences at Capilano VW have always been excellent. RJ has now sold me 2 vehicles, and I couldn’t be happier with his service. From making sure all options were considered, to taking the time to go o RJ has now sold me 2 vehicles, and I couldn’t be happier with his service. From making sure all options were considered, to taking the time to go on test drives together, to email and text follow up and support, ensuring my needs were met. I’d highly recommend both RJ and VW to anyone, and wouldn’t be suprised if I come back for more. More