I had an extremely disappointing and concerning - Adam Osborne
I had an extremely disappointing and concerning experience with Norman Motor Group. I purchased a used vehicle from them in September, only to discover shortly after that it had major pre-existing issues, including a cracked engine block, failing transmission, and other significant repairs totaling over $9,000.
When I brought these problems to their attention, instead of taking responsibility, they tried to sell me a used vehicle warranty that wouldn’t even cover the pre-existing issues. Worse, they suggested I wait three months and then lie to the warranty company to make a fraudulent claim. This kind of unethical behavior is shocking and completely unacceptable.
It’s clear that this dealership failed to disclose these serious mechanical problems at the time of sale, and their response only highlights their disregard for honesty and customer fairness. If you’re considering buying a vehicle here, I strongly recommend you look elsewhere.
I will be pursuing this matter with the Vehicle Sales Authority and other appropriate channels. If you’ve had a similar experience, I encourage you to share your story as well.
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