We purchased a truck from Titanium Ford through their - Denise
We purchased a truck from Titanium Ford through their Alberta side, where they deliver vehicles out of Edmonton to customers here. From start to finish, this has been one of the worst experiences we’ve ever had.
When the truck was delivered to our place in the foothills, my husband immediately noticed something wasn’t right. There was a substance sprayed up underneath the truck and all over the inside of the tailgate. He took pictures and told them right away. It looked like antifreeze, which is not something you just ignore.
We were told it would be taken back to Edmonton and dealt with. That never happened.
They also claimed the truck had been fully inspected before we received it. It clearly was not. They signed off on an inspection that wasn’t actually done.
When Jeff took it in for its first oil change, and we hadn’t even put 8,000 km on it yet, we were told the fluids were already in poor condition. The rear axle fluid, which should be red, was black. That should never happen on a vehicle that was supposedly inspected and ready for sale.
When the truck was supposedly taken back to Edmonton to be looked at, we had more issues. We later asked for paperwork showing what had been fixed, and were told nothing had been done at all. So we were told one thing, but the truth was something completely different.
We’ve since contacted Titanium Ford expecting them to take responsibility and make this right, because this vehicle should never have been sold in that condition. Instead, they’ve said they are not responsible.
That’s unacceptable.
This has been frustrating, disappointing, and honestly exhausting to deal with. We would not recommend Titanium Ford to anyone. If you’re thinking about buying from them, I would strongly suggest you think twice.
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