16 British Columbia Subaru Dealers

Ryan Stacey - great salesman, kept in touch constantly - Russ

Ryan Stacey - great salesman, kept in touch constantly asking if I was satisfied and answered all my questions. Couldn't ask for more.

Very helpful and upfront with their pricing. - Ivolevar

Very helpful and upfront with their pricing. Fair offer on trade with a breakdown of the market value

We randomly chose Docksteader Subaru when our 2013 - nasteroo20

We randomly chose Docksteader Subaru when our 2013 Suburban started acting up. We by chance were directed to Charlie Chae as a salesperson. This was another stroke of luck. We liked the way he spoke to us over the phone and so we went directly over to meet with him. It was a great experience from beginning to end. Charlie is personable and up front about what our options were. We ended up trading in our Suburban for a 2023 Subaru Outback. We never felt pressure (which we have experienced in the past from car dealers). The finance department was thorough and very helpful. Everything seemed to fall into place thanks to Charlie and the other co-workers there. We are from Alberta. We would drive here again to do the next car purchase. Charlie was great. Thank you Docksteader Subaru!!

Recently purchased an Outback Onyx from this location, - Arslan

Recently purchased an Outback Onyx from this location, Benson was patient and not pushy, gave me a good deal and he was very quick to respond to messages as well as did his due diligence following up to check on satisfaction. Christina also helped me pay for my license plate since they didn't have many options available on the day of. Thank you!

did my second oil change charge me 700 bucks. - gener_gracedeguzman

did my second oil change charge me 700 bucks. they change cabin as nd air filter also oil drain plug!! it’s so rip off!next I have issue on my.front interior water comes inside think clog the drain hose water goes on airflow they charge me 170 buks but I have a warranty so I cancel it.never go back again this kind of dealer. I did my oil change notice that drain plug WAS SO TIGHT!!!!

We recently leased a 2021 Crosstrek Outdoor model. Alan,... - Angelo

We recently leased a 2021 Crosstrek Outdoor model. Alan, our sales rep provided excellent customer service and many hours in finding us a car during this time of low car inventory. We had many,many phone conversations with him and he was always courteous,honest and helpful in his answers. He helped us with our many leasing and finance questions since this was our first lease. The information he provided helped us make the right choices in the type of car and leasing arrangements. Also thankful to Sherie in the Finance Department with her help in the process. Angelo and Jessica F

My elderly Mother (86)has always insisted on using dealer - sam

My elderly Mother (86)has always insisted on using dealer services since she bought her 1990 Subaru Loyal. Even though I am a mechanic she 100 percent put her faith in the dealer. No one else has even lifted the hood up on the car. After her most recent service she asked me to double check the work performed as the tech had suggested a fair bit of work. You can imagine my surprise when I open the hood and see a dirty old rag strapped to the oil filler neck of the car and a fuzzy battery in need of service. Not great for keeping moisture out of the engine or having the pcv system work correctly. Going through the records the tech mentioned oil filler cap missing Sep last year. They didn't ask her if she wanted to replace it. Not once but twice the car was in for service and this was not corrected. Also kind of wondering where it disappeared to start with as as I said No one but the dealer works on the car. Not the kind of attention to detail I would expect from ANY shop.

Just want to say Thank You to Glen in the service dept. - marsherr5558

Just want to say Thank You to Glen in the service dept. He was very helpful and knowledgeable in regards to my Forester. Also he arranged a ride for me home and also a pick up ride to return to the dealership with a uber no charge. So far very happy with the car and the dealership. Thanks Again Glen great customer service

This review is factual. - VH

This review is factual. I have addressed three major concerns: 1. Do you want to purchase a car from Hilltop Subaru? 2. Do you want to purchase a car from any of the dealerships owned by this owner: olympicautogroup.ca? 3. Do you want to own a Subaru in Canada? I work in healthcare as a front-line worker (working rurally), and in 2022, I was in search of an Outback Wilderness to replace my aging 2013 Ford Edge. While I live in Calgary due to the shortage of cars, Mike McWhinney, the sales manager at Hilltop Subaru in Vernon, had one available. I was sent login details for the Subaru Starlink application, along with numerous extras including an extended warranty, totaling $53,746.14 at 1.49%. They arranged for the car to be transported to their sister dealership in Calgary. While the car was still in Vernon, I received error messages from SUBARU STARLINK® Connected Services indicating that multiple warning lights were on in the Outback. Mike: When loaded on the car carrier, the battery was dead, which is why you received that update. I trusted Mike. When I picked up my car, it wouldn't start. Subaru Calgary jump-started a brand new car and asked me to drive it for a few hours. I drove it home and it wont start next morning'. Missing work that weekend I had to get- battery replaced Then commenced another nightmare: the cruise control only worked 30% of the time. At other times, the power steering wouldn’t work. Soon, the car started going completely dead while driving. I was once stuck on Deerfoot, which was scary since the car wouldn’t start. It eventually did after 5-7 minutes. On another occasion, it was stuck on High Street in Okotoks. Yet another time, it wouldn’t start and I had to open an urgent care shift. Whenever this happened, I got similar emails from Subaru Starlink: "Multiple warning lights are on in your Outback." Mike: "I am distressed at this news for sure. I certainly hesitate 99% of the time to send a car so far away from 'home' as customer service becomes SO difficult." I was startled when Subaru Calgary’s manager informed me that someone would need to drive this car for 6-8 months to reproduce all of these errors, and then they would troubleshoot it. They did not offer/provide me with a courtesy car, and I am unable to work without a car. I requested that the car be replaced with a like-for-like one or that I be refunded all of my money. In September 2022, they reluctantly took the car in to get it looked at (again, no courtesy car provided). I got a call the very next day saying there was nothing wrong with the car. To me, it appears they had no intention of investigating or fixing it, thus keeping Subaru Canada in the dark. I was astonished by this. Mike and his colleagues within their network then offered me $13,000 (less than what I had paid to purchase my car). They also took the liberty of selecting another car for me and asked me to lease an Acura RDX within their dealer network!They said they were doing me a favour by offering these options. Subaru Canada had all the information available; they had access to Starlink. There are numerous messages of these errors (around 270 emails also sit in my inbox). I purchased this car for reliability. The car was not functional on shipping and delivery. Hilltop was aware of this, but I only came to know since I got an email via Starlink. This all coincided at a time when I was facing grave family health concerns, which Mike was aware of. I had sold my 2013 Ford Edge to a colleague's daughter. He kindly returned it to me, and I am still driving it with over 200,000 km, and it’s never left me stranded. I wasted money on insurance for the Outback, and also added glass coverage. Since September 2022, the car has been with Olympic Auto Group at their Calgary location. I have been forced to pay off the finance. During this period, I have received threatening emails stating they will take legal action against me and also calling me a criminal in an email.

Outback owner, eyeing the Ascent - Dayyan

Bought our second Subaru (an Outback this time) from PG Subaru; great sales and service staff, honest people and friendly. Subaru is always well worth what you pay. Highly recommended. Dayyan Robbie

Brett was a gentleman. - No my names not Karen

Brett was a gentleman. So personable and easy to talk to. Very honest, no games, no runaround fast to get back to me. Brett has made me feel like I was the most important sale of his career and I am sure I am not. The professionalism and kindness he has extended to myself and my boyfriend who is also buying from this dealership is incredible. If I could give 10 stars I would. I will not hesitate to send my family and friends to Brett. Hands down the best experience I have ever had with sales. I can say this honestly from my heart as I am in sales myself, I was not treated like I was just a number. In fact Brett was able to save me more money and my boyfriend on his new Subaru, out of the goodness of his heart. I didn’t ask for this he just did it. Well done Subaru of Cranbrook! I wish Brett and this dealership nothing but success!!

Friendly experienced staff very helpful and friendly. - Mazdawolf

I bought a new Mazda CX5, very good pricing. And have been very satisfied with ongoing service from staff.They go beyond the normal service.

Crappy - Jerry

Came in for a service. Staff mirepresented time and cost to do. Inexperenced staff?? Not coming back and I do love my Subaru. Stay away.

Oil change, tire change and a/c repair. - MissSkippy

As usual great service. Vehicle came back from the complimentary car wash sparkling. I drove it there looking a bit grimy and sad from winter And drove it out feeling the summer.