Docksteader Subaru

Horrible and dishonest sales practice. They drop their prices to attract buyers and then try to add $3000 in dealership fees. The picture showed a second set of tires, which they purposely They drop their prices to attract buyers and then try to add $3000 in dealership fees. The picture showed a second set of tires, which they purposely hid during the sales negotiations. A week later (when the card didn't sell) the tires were "found" - what a coincidence! The manager also denied everything that was raised during our independent inspection. Absolutely no integrity and very poor negotiation. More

Docksteader said there were no issues with a car they were selling to me after their inspection. I took the car to Honda they said there were some issues. Docksteader manager refused to investigate furth were selling to me after their inspection. I took the car to Honda they said there were some issues. Docksteader manager refused to investigate further and insisted there were no issues. I took the car to another mechanic who confirmed there were issues with the car and then informed Docksteader I would not purchase the vehicle. Always get independent inspections when purchasing vehicles from this dealership !!! More

Sale hidden price , Car listed as 0 km NEW same time next day found that was listed in AUTO TRADE website as used (very much did not like it that situation but understandable in sales point) . In reality ov day found that was listed in AUTO TRADE website as used (very much did not like it that situation but understandable in sales point) . In reality over 2 K on dash . Have to admit car in very good shape and condition ,clean for view . Sale was going polite but not very well , make lengthy sales game .They are willing to drop price but not enough to make final move Likely did not make decision as found brand new car with slight better final price and accessories what was interesting for me (build in factory!) in other dealership .My polite rejection and explanation later in other day got text answer in other language ??? More

A few days ago, my wife and I set out to find our dream car — a brand-new white SUV. We had our eyes on the Subaru Forester for years, but it was only recently that two of my wife’s co-workers bought new S car — a brand-new white SUV. We had our eyes on the Subaru Forester for years, but it was only recently that two of my wife’s co-workers bought new Subarus and couldn’t stop talking about how much they loved them. Hearing their excitement gave us the final push to make our move. We searched for the closest dealership and found Docksteader Subaru in Vancouver. From the moment we stepped inside, we knew we were in the right place. The showroom was bright and inviting, and to our surprise, it was kid-friendly too — coloring books and hot chocolate for the little ones, plus coffee for us while we waited. It felt like they had thought of everyone. That’s when we met Kyle. He greeted us with a warm smile and immediately made us feel at ease. He took the time to listen to exactly what we wanted, walked us through every feature of the Forester, highlighted its safety and technology, and then handed us the keys for a test drive. But what really stood out was that it wasn’t just Kyle making things happen. Dusty, Janine, and Jastine also stepped in, listening to our concerns, answering our questions, and working together to make sure the deal went through without a hitch. It felt less like a sales process and more like a team of friends helping us reach a goal. By the end of the day, we were driving home in our beautiful 2025 Subaru Forester, smiling the entire way. The whole experience was smooth, stress-free, and genuinely enjoyable. If you’re looking for a dealership where you’re treated with respect, where your kids feel welcome, and where the staff truly care about getting you into the right vehicle, Docksteader Subaru is the place. Thanks to Kyle, Dusty, Janine, and Jastine, our dream car became a reality. More

We had a fantastic experience working with Tiffany at Docksteader Subaru. She was very knowledgeable about all the vehicles and took time to clearly explain the differences between the models, which help Docksteader Subaru. She was very knowledgeable about all the vehicles and took time to clearly explain the differences between the models, which help us narrow down our search. Even though they didn’t have the exact vehicle we were looking for in stock, Tiffany’s, professionalism, patience, and willingness to answer all of our questions made a lasting impression. We would recommend Tiffany to anyone looking for a knowledgeable sales person to help guide their purchase. More

Maxine and the service dept were amazing! ! Their knowledge helped to quickly identify a sound which turned out to be an issue covered under warranty. I had brought my Crosstrek to another Sub ! Their knowledge helped to quickly identify a sound which turned out to be an issue covered under warranty. I had brought my Crosstrek to another Subaru dealer previously and they couldn't figure it out. Maxine's great professionalism and communication kept me in loop and updated throughout the process. Best experience at a dealership ever!! Thanks again! More

We randomly chose Docksteader Subaru when our 2013 Suburban started acting up. We by chance were directed to Charlie Chae as a salesperson. This was another stroke of luck. We liked the way he spo Suburban started acting up. We by chance were directed to Charlie Chae as a salesperson. This was another stroke of luck. We liked the way he spoke to us over the phone and so we went directly over to meet with him. It was a great experience from beginning to end. Charlie is personable and up front about what our options were. We ended up trading in our Suburban for a 2023 Subaru Outback. We never felt pressure (which we have experienced in the past from car dealers). The finance department was thorough and very helpful. Everything seemed to fall into place thanks to Charlie and the other co-workers there. We are from Alberta. We would drive here again to do the next car purchase. Charlie was great. Thank you Docksteader Subaru!! More

Irresponsible and Unresponsive. Called and messaged multiple times, but there is no response. Their Online Deal building system is flawed Called and messaged multiple times, but there is no response. Their Online Deal building system is flawed More

Sebastian Chow helped us get a Subaru for our daughter. We are, or should I say were, a Honda/Toyota loyal family and reluctantly looked at Subaru since my daughters generation are research based and highl We are, or should I say were, a Honda/Toyota loyal family and reluctantly looked at Subaru since my daughters generation are research based and highly recommended Subaru. Sebastian was very knowledgeable and great to work with. He taught us all the advantages of Subaru over all the other makers and not only did we buy from him for our daughter I am now only going to look at Subarus from now on when we need to buy a vehicle. More